Learner Experience Coordinator

At The B2W Group, we are committed to transforming careers and businesses through high-quality training, apprenticeships, and professional development. As part of our group, Just IT and BePro work together to deliver a complete training solution, supporting individuals and organisations across the UK.

Together Just IT and BePro will become Leep Talent in January, part of the newly branded Leep Group.

With over 20 years of experience, Just IT is a multi-award-winning national provider, specialising in IT and Digital apprenticeships, recruitment, and training. Since joining The B2W Group, we have expanded our reach, now supporting over 12, learners per year. Our mission is to drive long-term career development, bridge the digital skills gap, and create lasting social impact by putting people at the heart of everything we do.

Just IT’s brand is reflected in our 91% employer satisfaction rating, a 4.8 Trustpilot score, and national awards such as FE Week Digital Apprenticeship Provider of the Year and CompTIA Apprenticeship Partner of the Year.

BePro delivers professional qualifications and apprenticeships across the UK. Renowned for high achievement rates, specialist expertise, and an innovative approach to learning, BePro shares our commitment to accessible, high-quality training that supports career progression and strengthens businesses.

Together, Just IT and BePro provide a degree training solution, equipping learners with the skills they need to thrive and empowering businesses to build future-ready workforces.

Position Overview

We are recruiting a talented individual to join us to work full time in our learner experience team who supports the onboarding and induction of all apprentices for the first 12 weeks of their learner journey. We are looking for an individual who can provide an effective and innovative customer‑centric experience to our apprentices.

This role requires the successful candidate to be trained and able to work across both the Onboarding and Learner Experience (LET) divisions, ensuring a seamless and high‑quality learner journey from initial assessment and onboarding through to the end of the first 12 weeks. The postholder will play a key part in supporting assessment days, conducting onboarding interviews, completing Recognition of Prior Learning (RPL) processes, and providing early engagement and retention support.

Responsibilities by area of focus

In common with all staff:

• To support our mission, vision, values, and strategic objectives
• To implement our Equality and Diversity policies
• To take responsibility for one’s own professional development and participate in relevant internal and external activities
• To implement our health and safety policies and practices
• To contribute to our commitment to continuous improvement as identified in our quality assurance systems
• To be committed to our safeguarding procedures and high priority to be given to the safeguarding of learners

Role Responsibilities:

• To ensure that learners are fully enrolled on to their apprenticeship pathways effectively and efficiently adhering to the administration process and in line with enrolment targets.
• To plan, coordinate, and facilitate apprentice assessment days, ensuring that all candidates are appropriately assessed, documented, and progressed through the onboarding pipeline.
• To conduct onboarding interviews with new apprentices, verifying eligibility, identifying learner needs, and completing the Recognition of Prior Learning (RPL) process accurately to ensure learners are placed on the correct pathway and level.
• Be confident in hosting and leading employer induction sessions, ensuring all relevant correspondence and documentation are issued quickly, accurately, and efficiently.
• Provide training to learners on how to use education systems such as OneFile, BKSB, learner management systems, Off the job training inputting
• To be the first point of contact for learner queries, answering or sign‑posting as appropriate and to work collaboratively with the wider business to ensure efficiency and a smooth learner journey.
• To work with the scheduling team to ensure all workshop delivery and functional skills workshops are scheduled and dates communicated to both the learner and employer and track the Retention.
• Deliver an efficient and well‑organised administrative function that supports learner progress from enrolment through the first 12 weeks, proactively identifying and escalating any learners at risk or causing concern.
• To produce learner statistics and reports on a regular basis for analysis to management teams demonstrating the relevant information in line with set KPIS.
• To ensure that learner records are accurate and maintained and always comply with relevant legislation and internal compliance and quality requirements.
• Be able to provide handover information to businesses coaches to ensure smooth continuation of the learner’s journey.
• Conduct regular reviews
• Be confident with Ofsted and ESFA requirements.
• Carry out any other tasks required by the company that are not specified above

Candidate requirements

• Excellent oral and written communication skills with the ability to communicate effectively at all levels.
• Excellent organisational and time management skills
• Ability to prioritise, making sound and timely decisions using own initiative to meet tight deadlines.
• Ability to deliver interactive and engaging induction training to groups of apprentices.
• Ability to apply attention to detail.
• Ability to work effectively as part of a team.
• Excellent IT skills including Microsoft Excel, Word, PowerPoint, and Databases.
• High degree of commitment and professionalism.
• Knowledge of the Apprenticeship sector.
• Educated at degree level or equivalent.

General Skills

• Approachable, positive and fair attitude.
• A team player with an adaptable approach to work.
• Ability to work under pressure and conflicting demands.
• Solutions orientated.
• Commercially astute.
• Seeking to improve own ability.
• Continued drive and determination.

Just IT & BePro are equal opportunity employers and are committed to recruiting, appointing, and employing staff in accordance with all relevant legislation and best practice (Equalities Act). Job vacancies are advertised online to ensure they are accessible to all members of the community. The recruitment and selection process is applied fairly and consistently to everyone applying for positions within Just IT and BePro.

Any feedback on our approach to hiring is always welcome, please feel free to email our Chief Information Officer at

This job description describes (but does not limit) the main duties and responsibilities expected to be undertaken by the employee. This is subject to change and variation by Just IT / BePro as is necessary to respond to the needs of the business.

All roles at Just IT & BePro are subject to DBS Checks as part of our safer recruitment process and ongoing commitment to safeguarding all staff and learners in the business.