At a Glance
- Tasks: Lead the Housekeeping Department, ensuring top-notch cleanliness and staff training.
- Company: Join a luxury resort owned by The Trump Organisation, featuring stunning accommodations and amenities.
- Benefits: Enjoy subsidised accommodation, discounted meals, and access to resort facilities like the Spa and Golf.
- Why this job: Be part of a dynamic team in a prestigious environment, enhancing guest experiences and your career.
- Qualifications: Previous supervisory experience and strong communication skills are essential; basic computer skills required.
- Other info: Ongoing training and development opportunities available, including hospitality training and apprenticeships.
The predicted salary is between 24000 - 36000 Β£ per year.
PROPERTY
The diversity of the product offering encompasses a Luxury hotel, with 204 rooms within the main Hotel and Villa accommodation, 11 meeting rooms, 3 golf courses, The Spa at Turnberry and Turnberry Adventures across the grounds of the 827-acre resort. The property is owned and managed by The Trump Organisation.
POSITION PURPOSE
Responsible for Day to Day running of Housekeeping Department. Ensuring highest standards of cleanliness for all rooms and public areas and effective distribution of all linen around the report. Provide training, coaching, and counseling to all housekeeping employees.
ESSENTIAL FUNCTIONS
Manage the daily operations of the Housekeeping, and the Laundry departments. Assist in managing the selection, training and development of employees with an eye toward maximum employee satisfaction, productivity and guest satisfaction.
Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards. Manage operating expenses to maximize costs while providing excellent guest services.
Coordinate departmentβs activities with other departments to facilitate increased levels of communication and guest satisfaction.
Facilitate, training, and evaluating job performance. Provide ongoing training and development to all positions.
Interact with all employees in the Housekeeping Department. Evaluate, coach, counsel and provide leadership support.
Conduct inspections of guest rooms and provide feedback to room attendants.
Manage administrative duties.
Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards. Manage operating expenses to maximize costs while providing excellent guest services.
Liaise with all members of staff: Front Office, Engineering, Contract Cleaners, Linen Room, Florist and Stores, Room Attendants, Public Area Cleaners, Turn Down Maids.
To undertake departmental training of all associates who you supervise directly
To ensure full Health & Safety compliance within the department and by all department associates.
To ensure department standards for all quality initiatives such as AOS, Medallia, Forbes.
CANDIDATE SPECIFICATION
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
Must possess basic computational ability.
Must possess basic computer skills.
Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision.
Previous experience in a supervisory role is essential.
Benefits Include
Housekeeping Supervisor employer: Trump Organization
Contact Detail:
Trump Organization Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land Housekeeping Supervisor
β¨Tip Number 1
Familiarise yourself with the specific standards and practices of luxury hotels, especially in housekeeping. Understanding the expectations for cleanliness and guest satisfaction at high-end establishments like Trump Turnberry will give you an edge during interviews.
β¨Tip Number 2
Network with current or former employees of the hotel or similar establishments. They can provide valuable insights into the company culture and what the hiring managers are looking for in a Housekeeping Supervisor.
β¨Tip Number 3
Prepare to discuss your previous supervisory experience in detail. Be ready to share specific examples of how you've managed teams, improved processes, or enhanced guest satisfaction in your past roles.
β¨Tip Number 4
Showcase your knowledge of health and safety compliance in your discussions. Being able to articulate how you ensure safety standards in housekeeping will demonstrate your commitment to maintaining a safe environment for both guests and staff.
We think you need these skills to ace Housekeeping Supervisor
Some tips for your application π«‘
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Housekeeping Supervisor position. Tailor your application to highlight relevant experience and skills that align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous supervisory roles in housekeeping or related fields. Include specific examples of how you managed teams, conducted training, and ensured high cleanliness standards.
Showcase Communication Skills: Since good communication is essential for this role, make sure to demonstrate your verbal and written communication skills in your application. Use clear and concise language, and consider including examples of successful team interactions.
Proofread Your Application: Before submitting your application, thoroughly proofread your documents to eliminate any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a housekeeping supervisor.
How to prepare for a job interview at Trump Organization
β¨Know the Property Inside Out
Familiarise yourself with the hotel and its facilities, including the number of rooms, meeting spaces, and amenities like the spa and golf courses. This knowledge will show your genuine interest in the role and help you answer questions more effectively.
β¨Demonstrate Leadership Skills
As a Housekeeping Supervisor, you'll need to lead a team. Be prepared to discuss your previous supervisory experience, how you've motivated staff, and any training or coaching methods you've successfully implemented.
β¨Highlight Attention to Detail
The role requires conducting regular inspections to maintain cleanliness standards. Share examples from your past where your attention to detail made a significant impact on guest satisfaction or operational efficiency.
β¨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you had to manage conflicts, improve team performance, or ensure compliance with health and safety regulations.