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- Tasks: Join us as a Customer Team Member, delivering top-notch service and supporting store operations.
- Company: SPAR is a leading UK convenience retailer with over 260 stores and a rich history since 1917.
- Benefits: Enjoy flexible hours, generous discounts, early pay access, and a supportive work culture.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact on customer experiences.
- Qualifications: Previous retail experience is preferred, but enthusiasm and a team spirit are key!
- Other info: Shifts available from 7am-3pm or 3pm-11pm, with opportunities for more hours.
Social network you want to login/join with:
Min 24 Hours P/W – possibly more hours when the store needs.
Shifts available either 7am-3pm or 3pm-11pm.
We have an exciting opportunity for a SPAR Customer Team Member, As a Customer Team Member at SPAR, you will play a vital role in supporting our store management and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service, through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’
A.F. Blakemore & Son Ltd is one of the largest privately owned companies in the UK. Our forward-thinking family-owned business began life in 1917 as a counter-service grocery store and has grown from these humble beginnings into a company that now owns 260 SPAR convenience stores and employs more than 7,000 people, with a turnover of £1.3 billion. As one of the largest convenience retailers in the UK, we are always looking for innovative ways to create a point of difference. Food and drink have always been our lifeblood, and today our business has multiple divisions specialising in retail, food service and wholesale distribution.
Key Tasks/Responsibilities:
Customer Service:
- Greeting customers in a friendly and welcoming manner.
- Answering customer inquiries about products and services and assisting customers in finding the items they need.
- Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service
- Upselling selected products to customers and highlighting multi-buy offers, to ensure maximum sales
Store Operations: - Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
- Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.
- Adhering to all company policies and procedures and processes.service.
Key Skills/Knowledge:
- Previous experience in a similar role and/or industry is preferred
- Reliably follows instructions and procedures with excellent attention to detail
- Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence
- Ability to contribute ideas for delivering exceptional customer service and driving the business forward
- Experience of using a ‘Challenge 25’ policy desirable
- Keen and enthusiastic approach to working both in a team and independently
- Previous cash handling experience is preferred but not essential
What\’s in it for you?
- Excellent benefits package including:
- Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements
- Develop your skills and capability in a highly supportive and multi-diverse culture
- Gain hands-on experience in a high volume, fast paced convenience store
- Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes)
- Proactive promotion of internal candidates
- Free Tea & Coffee
- Early access to your pay through ‘EarlyPay’
- 24/7 access to your payslips and Rotas via HR/Payroll portal
- Wellbeing support – access to emotional support, counselling, legal and financial advice
- Company Pension Scheme
- Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme
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Customer Team Member employer: AF Blakemore & Son Ltd
Contact Detail:
AF Blakemore & Son Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with SPAR's customer service philosophy, especially the concepts of 'Brilliant Basics' and 'Moments of Wow'. Understanding these principles will help you demonstrate how you can contribute to creating a positive customer experience during your interview.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment by preparing examples from previous roles where you successfully managed multiple tasks. This will highlight your capability to handle the demands of a busy convenience store.
✨Tip Number 3
Research common retail challenges and think about how you would address them. Being able to discuss potential solutions during your interview will demonstrate your proactive approach and understanding of the retail landscape.
✨Tip Number 4
Prepare to discuss your experience with upselling and customer engagement techniques. Highlighting specific instances where you've successfully increased sales or improved customer satisfaction will make you stand out as a candidate.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Customer Team Member position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to contribute to a positive customer experience.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have provided excellent customer service in the past and how you can contribute to the store's success.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at AF Blakemore & Son Ltd
✨Show Your Customer Service Skills
As a Customer Team Member, your ability to provide excellent customer service is crucial. Be prepared to share examples of how you've successfully assisted customers in the past, highlighting your friendly approach and problem-solving skills.
✨Demonstrate Teamwork and Independence
This role requires both teamwork and the ability to work independently. Discuss experiences where you've collaborated with others to achieve a goal, as well as times when you've taken initiative on your own.
✨Familiarise Yourself with Store Operations
Understanding the day-to-day operations of a convenience store can set you apart. Brush up on stock management, cash handling, and the importance of maintaining a clean and organised sales floor to show your readiness for the role.
✨Emphasise Your Attention to Detail
Attention to detail is key in retail, especially when it comes to stock rotation and pricing accuracy. Be ready to discuss how you've demonstrated this skill in previous roles, ensuring that you convey your reliability in following procedures.
