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- Tasks: Support customers and manage warehouse operations while delivering exceptional service.
- Company: Join a rapidly growing establishment recognised as one of the world's best employers.
- Benefits: Enjoy excellent salary, free parking, pension, monthly bonuses, and international training events.
- Why this job: Great opportunity for career progression into managerial roles in a dynamic environment.
- Qualifications: Full UK driving licence required; customer service or warehouse experience preferred.
- Other info: Forklift training available on-the-job; no weekends required.
The predicted salary is between 28800 - 43200 £ per year.
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Hours: Monday to Thursday 8-5pm. Friday 8am-2:30pm. No weekends
An interesting position with lots of opportunities for progression in a brand new establishment working with an exciting customer base, with strong forecasts for growth.
This would be a great opportunity for those interested in pursuing a long-term career and willing to progress into managerial or senior sales roles in the future.
We are looking for approachable, all-rounder customer support/warehouse operative candidates, who thrive under pressure and can deliver exceptional customer service while also supporting warehouse operations. Full UK driving licence is required as you\’ll be driving a company van.
Key responsibilities include:
Customer Service:
- Picking and restocking customer stocks and delivering to customer sites
- Handling incoming calls and emails, identifying and evaluating customer needs to ensure satisfaction
- Going the extra mile to engage customers
- Purchasing stock and managing general POS operations
- Communicating with colleagues and providing customers with updates
- IT skills are advantageous
Warehouse:
- Picking, packing, receiving, cycle counts, restocking
- Managing shipping and processing goods
- General warehouse operations
- Forklift license is not necessary but can be obtained on-the-job
If you have warehouse and/or customer service experience and want to build your career with a well-established company, this position is a good fit for you.
Package:
- Excellent starting salary
- Free parking
- Auto-enrolment pension
- Monthly bonus after probation
- Long-term prospects and progression opportunities
- International travel and training events
- #148 World\’s Best Employer 2018 (Forbes)
- #68 World\’s Most Innovative Company 2016 (Forbes)
- We partner with the world\’s largest companies
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Sales Support employer: Fastenal Europe
Contact Detail:
Fastenal Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support
✨Tip Number 1
Familiarise yourself with our company culture and values. Understanding what we stand for will help you connect with us during the interview process and demonstrate that you're a good fit for our team.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. We value candidates who can share specific examples of how they've gone the extra mile for customers, as this aligns with our commitment to exceptional service.
✨Tip Number 3
Showcase your ability to thrive under pressure. Think of instances where you've successfully managed multiple tasks or dealt with challenging situations, as this is crucial for the Sales Support role.
✨Tip Number 4
If you have any experience with warehouse operations, be ready to discuss it. Highlighting your familiarity with picking, packing, and stock management will set you apart from other candidates.
We think you need these skills to ace Sales Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and warehouse operations. Use specific examples that demonstrate your ability to thrive under pressure and deliver exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your long-term career aspirations and how this position aligns with your goals, particularly in relation to progression into managerial roles.
Highlight Relevant Skills: Emphasise any IT skills you possess, as well as your full UK driving licence. If you have experience with stock management or handling customer inquiries, make sure to include these details to stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at Fastenal Europe
✨Show Your Customer Service Skills
Since the role involves a lot of customer interaction, be prepared to share examples of how you've provided exceptional customer service in the past. Highlight any experiences where you went the extra mile to ensure customer satisfaction.
✨Demonstrate Your Ability to Handle Pressure
This position requires someone who thrives under pressure. Think of specific situations where you successfully managed stress or tight deadlines, and be ready to discuss these during the interview.
✨Familiarise Yourself with Warehouse Operations
Even if you don't have extensive warehouse experience, showing that you understand basic operations like picking, packing, and restocking can set you apart. Research common warehouse practices and be ready to discuss them.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s growth plans and opportunities for progression. This shows your interest in the role and your desire to grow within the company, which is key for a long-term career.
