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- Tasks: Support sales teams with data compliance, process streamlining, and basic problem resolution.
- Company: Wiley is a leader in research and learning, empowering knowledge seekers for over 200 years.
- Benefits: Enjoy flexible work options, competitive pay, and initiatives like meeting-free Friday afternoons.
- Why this job: Join a culture of continuous learning and make a real impact on global challenges.
- Qualifications: Strong organisational skills, CRM experience, and effective communication are essential.
- Other info: EU work permit required; this role offers opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
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Sales Operations Analyst, United Kingdom
Client: Wiley
Location:
Job Category: Other
EU work permit required: Yes
Job Reference:
c5f4c0042140
Job Views:
67
Posted:
22.06.2025
Expiry Date:
06.08.2025
Job Description:
Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns.
Come join our team! We are looking for an organized, self-motivated, and efficient support specialist. This role is responsible for Tier 1 support for our sales and sales support teams within Salesforce. You will have a sound understanding of the product offerings and team structure of Wiley\’s research lines of business. This role also involves supporting Research Sales Operation Leads in assisting the sales teams with Tier 1 support.
How you will make an impact:
- Supporting all business streams to ensure data compliance, streamlining processes, and data cleansing.
- Developing a deep understanding of multiple sales teams and supporting Research Operation Leads with updates and best practice implementation.
- Maintaining a governance structure with sales leaders to review necessary changes to territories and accounts.
- Providing ongoing support, addressing issues and escalations to Operation Leads, Product Owners, and technology teams.
- Serving as the first point of support for incoming sales requests related to basic problems and requests, with continuous case queue coverage.
- Researching incidents and documenting resolutions for all problems and requests.
- Educating and training end users on applications and technology.
- Providing administrative support for Operations Leads supporting daily tasks like reporting, data projects, and testing new CRM features.
What we look for:
- Strong organizational and time management skills, with the ability to complete work within established timeframes.
- Ability to work independently and be self-motivated.
- CRM and territory management experience required.
- Problem-solving skills related to job issues.
- Strong communication skills—written, verbal, and presentation.
- Support capability for basic problems and requests.
- Assist Sales Operation Leads with assigned duties.
About Wiley
Wiley is a trusted leader in research and learning. Our pioneering solutions and services are paving the way for knowledge seekers to solve the world’s most important challenges. We advocate for advancement, empowering knowledge seekers to transform obstacles into opportunities.
With over 200 years of experience, we continue to evolve knowledge pathways into strides, illuminating paths toward personal, educational, and professional success. Globally, we break down barriers for innovators, empowering discoveries, workforce adaptation, and mind shaping.
Our workplace promotes continual learning and internal mobility. We support courageous teammates, needle movers, and learning champions while prioritizing health and well-being, exemplified by initiatives like meeting-free Friday afternoons for focused work and development.
We are committed to fair, transparent pay and competitive compensation, offering a comprehensive benefits package. The salary range provided is a good faith estimate for this role in the UK, Canada, or USA, and the final offer may vary based on skills, location, and other factors.
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Sales Operations Analyst employer: Wiley
Contact Detail:
Wiley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Operations Analyst
✨Tip Number 1
Familiarise yourself with Salesforce, as this role heavily relies on it. Consider taking a quick online course or tutorial to brush up on your skills and demonstrate your commitment to mastering the platform.
✨Tip Number 2
Research Wiley's product offerings and sales structure. Understanding their research lines of business will not only help you in interviews but also show that you're genuinely interested in the company and its mission.
✨Tip Number 3
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations for the Sales Operations Analyst role.
✨Tip Number 4
Prepare to discuss your problem-solving skills in detail. Think of specific examples where you've successfully resolved issues in a sales or CRM context, as this will be crucial for the role.
We think you need these skills to ace Sales Operations Analyst
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Sales Operations Analyst position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Relevant Skills: Emphasise your organisational, time management, and problem-solving skills in your CV and cover letter. Mention any experience you have with CRM systems and territory management, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your passion for learning and how your background aligns with Wiley's mission. Use specific examples to demonstrate your ability to support sales teams and manage data compliance.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this role.
How to prepare for a job interview at Wiley
✨Understand the Role
Before the interview, make sure you have a solid grasp of what a Sales Operations Analyst does. Familiarise yourself with Salesforce and the specific responsibilities mentioned in the job description, such as supporting sales teams and managing data compliance.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss examples of how you've tackled challenges in previous roles. Highlight your problem-solving abilities, especially in relation to CRM systems and territory management, as these are crucial for the position.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. You might be asked to explain complex concepts, so clarity is key.
✨Demonstrate Your Organisational Skills
Since the role requires strong organisational and time management skills, be ready to share how you prioritise tasks and manage your time effectively. Consider discussing tools or methods you use to stay organised.
