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- Tasks: Join us as a Customer Team Member, supporting store management and enhancing customer experiences.
- Company: SPAR is a dynamic retail and foodservice business with over 5,000 employees across 247 stores.
- Benefits: Enjoy generous staff discounts, early pay access, and comprehensive wellbeing support.
- Why this job: Be part of a vibrant team, develop your skills, and contribute to a positive shopping environment.
- Qualifications: Previous retail experience is preferred, but enthusiasm and a keen approach are key!
- Other info: Flexible hours and opportunities for internal promotion await you!
The predicted salary is between 20000 - 30000 £ per year.
We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Hasland, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks to contribute to the continuous improvement of the store, ensuring great customer service through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’
Key Tasks/Responsibilities:
Customer Service:
- Greeting customers in a friendly and welcoming manner.
- Answering customer inquiries about products and services and assisting customers in finding the items they need.
- Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
- Upselling selected products to customers and highlighting multi-buy offers to ensure maximum sales.
Store Operations:
- Checking deliveries, stocking shelves, maintaining a clean and organised sales floor, and rotating stock to ensure freshness and timely expiration dates.
- Completing additional tasks such as date checking, stock and gap checking, price changes, promotional displays, and other duties as required.
- Adhering to all company policies, procedures, and processes.
Key Skills/Knowledge:
- Previous experience in a similar role and/or industry is preferred.
- Reliably follows instructions and procedures with excellent attention to detail.
- Some understanding of legislative responsibilities in a retail environment and the skills to assist with adherence.
- Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
- Experience with ‘Challenge 25’ policy is desirable.
- Keen and enthusiastic approach to working both in a team and independently.
- Previous cash handling experience is preferred but not essential.
What\’s in it for you?
- Excellent benefits including holiday, maternity, and paternity leave and pay exceeding statutory entitlements.
- Develop your skills in a supportive and diverse culture.
- Gain experience in a high-volume, fast-paced convenience store.
- Generous staff discount (excluding alcohol and cigarettes).
- Proactive promotion of internal candidates.
- Free tea and coffee.
- Early access to your pay through ‘EarlyPay’.
- 24/7 access to payslips and rotas via HR/Payroll portal.
- Wellbeing support including emotional support, counseling, legal, and financial advice.
- Company pension scheme.
- Company life insurance worth 1x annual salary, and 6x with pension scheme.
- Cycle to work scheme.
- Long service awards.
We are a dynamic retail, wholesale, and foodservice business, owning 247 SPAR stores and employing over 5,000 people, with a turnover of £1.3 billion.
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Customer Team Member employer: AF Blakemore & Son Ltd
Contact Detail:
AF Blakemore & Son Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with SPAR's customer service philosophy, especially the concepts of 'Brilliant Basics' and 'Moments of Wow'. Understanding these principles will help you demonstrate how you can contribute to creating a positive customer experience during your interview.
✨Tip Number 2
Showcase your ability to upsell and promote products by preparing examples from your past experiences. Think about times when you successfully increased sales or enhanced customer satisfaction through effective communication and product knowledge.
✨Tip Number 3
Research common retail challenges and be ready to discuss how you would handle them. This could include dealing with difficult customers or managing stock levels effectively, which will demonstrate your problem-solving skills and readiness for the role.
✨Tip Number 4
Prepare questions to ask during your interview that show your interest in the company culture and team dynamics. Inquiring about training opportunities or how the team collaborates can highlight your enthusiasm for being part of the SPAR community.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Team Member position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and retail. Use bullet points for clarity and focus on achievements that demonstrate your ability to contribute to a positive customer experience.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to the store's success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at AF Blakemore & Son Ltd
✨Showcase Your Customer Service Skills
As a Customer Team Member, your ability to provide excellent customer service is crucial. Be prepared to share examples of how you've greeted customers, handled inquiries, and created positive experiences in previous roles.
✨Demonstrate Attention to Detail
Highlight your attention to detail during the interview. Discuss how you ensure accuracy when processing purchases and maintaining stock, as this is vital for the role. Mention any relevant experience with stock management or cash handling.
✨Familiarise Yourself with Store Operations
Understand the key tasks involved in store operations, such as checking deliveries and maintaining a clean sales floor. Be ready to discuss how you can contribute to these areas and improve store efficiency.
✨Emphasise Teamwork and Enthusiasm
SPAR values a keen and enthusiastic approach to teamwork. Share instances where you've successfully collaborated with others and how your positive attitude can enhance the work environment.
