Hub Manager

This is a unique and rewarding opportunity to take on a leadership role at the heart of Sunderland’s neighbourhoods, managing a new, place-based, multi-agency team focused on community safety and resilience.

As a Locality Manager, you will lead and coordinate one of Sunderland’s Community Safety Locality Hubs. You’ll oversee officers working across environmental enforcement, antisocial behaviour, regulatory compliance, and community engagement, bringing services together to deliver integrated, intelligence-led responses to local priorities.

You will play a vital role in building trust with residents, partners, and stakeholders, driving innovation, and delivering visible improvements across your designated locality.

What You’ll Be Doing:
– Leading and coordinating a multi-agency locality hub
– Acting as a key point of contact for elected members, residents, and partners in your area
– Driving problem-solving through “virtual teams” drawn from across council services and external agencies
– Developing and delivering localised strategies and action plans, informed by community intelligence and data
– Managing team performance, resources, budgets, and operational delivery
– Overseeing compliance with enforcement legislation, health and safety, and safeguarding procedures
– Promoting resident involvement in service design and decision-making
– Representing the service at locality and regional forums
– Fostering innovation and continuous improvement in a fast-paced, evolving environment

What We’re Looking For:
– You’ll bring leadership, innovation, and a people-first approach to place-based problem solving. Ideally, you will have:
– Experience of leading or coordinating multi-disciplinary teams or partnership initiatives
– Strong knowledge of community safety, public protection, or locality-based service delivery
– Proven ability to manage performance, budgets, and complex operational issues
– Excellent communication, stakeholder engagement, and political awareness
-The confidence to challenge, innovate, and drive change at a local level
– A relevant degree or professional qualification, or equivalent operational experience

Please note that an enhanced Disclosure and Barring Service (DBS) check will be required prior to appointment

Why work for Sunderland City Council?
– Automatic enrolment into the Local Government Pension Scheme
– Flexible working arrangements to support work-life balance
– You’ll receive 26 days annual leave (31 after 5 years’ continuous service), plus bank holidays, with the option to purchase additional leave through the Council’s flexible benefits scheme
– Opportunities for ongoing professional development
– A supportive and inclusive workplace culture

For an informal discussion about the role, please contact Michelle Coates, Neighbourhood Enforcement Manager, by email atmichelle.coates@sunderland.gov.uk

Applications must be completed on-line at northeastjobs.org.uk/sunderlandcitycouncil. If you need any support, contact:jobs@sunderland.gov.uk

Please note that CVs are not acceptable.

All communication about your application for this post will be to the email address that you register with North East Jobs. This may include details of an online assessment you may need to complete and an invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other method. Please remember to check your junk mail items.

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