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- Tasks: Serve guests on the luxurious British Pullman train, ensuring top-notch food and beverage service.
- Company: Join Belmond, a leader in luxury travel with a rich heritage and commitment to exceptional service.
- Benefits: Enjoy competitive pay, guaranteed days off, and enhanced maternity/paternity leave.
- Why this job: Be part of a dynamic team delivering unforgettable experiences in a glamorous setting.
- Qualifications: Previous luxury hospitality experience and a passion for excellent service are essential.
- Other info: Work in a unique environment that combines history with modern luxury travel.
The predicted salary is between 24000 - 36000 £ per year.
Belmond is seeking a Food & Beverage Steward (senior level Waitron) to work on board the luxurious British Pullman train. This is an exciting opportunity to be part of a dynamic team with a passion for excellence and storytelling in travel, a strong cultural awareness and an unswerving approach to maintaining standards. The ideal candidate will deliver an exceptionally high standard of service in all aspects of food and beverage, housekeeping, guest standards and satisfaction, and team welfare in line with Belmonds vision and ethos. Reporting to the Train Manager, you will strive towards Belmonds brand strategy of being the number one luxury travel experience in the world.
About the Train
Whisking guests away on decadent escapes around the UK, the British Pullman combines sumptuous interiors with fine dining and fabulous fun. Sister train of the Venice Simplon-Orient-Express, the Art Deco icon revives the glamorous Golden Age while satisfying todays desire for slow travel. From London Victoria station, scenic day excursions take in vibrant cities, historic houses and world-class sporting events, while elegant evening experiences include celebrity chef dinners. In the onboard kitchen, culinary masterpieces are produced by our talented team and complemented by sommelier-selected wines.
About Belmond
Belmond is part of the worlds leading luxury group, LVMH Moët Hennessy Louis Vuitton.
Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with 46 remarkable properties that include the illustrious Venice Simplon-Orient-Express train, remote beach retreats like Cap Juluca in Anguilla, Italian hideaways such as Splendido in Portofino, and gateways to natural wonders such as Hotel das Cataratas beside Brazils Iguassu Falls. From trains to river barges, safari lodges to hotels, each unique property has a distinctive story, personality and identity, with a personalised team to match.
The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism. As part of our Think Global, Act Local approach, we prioritise purchasing food from sustainable sources, run and support educational programmes and follow sustainable practices to reduce our impact on the environment.
Working on board: A Moving Experience
The British Pullman Steward plays a crucial role in our guests onboard experience. You are responsible for looking after each guest in their allocated carriage, escorting them to their tables, serving champagne, wines and beverages, brunches, lunches, afternoon teas and dinners, and looking after their wellbeing and safety.
In addition to the customer-facing responsibilities, you are required to prepare the restaurant cars for service, assist with depot, Victoria Lounge and departure point operations and carry out cleaning and maintenance duties to the highest standards.
For all our discerning guests, the service and warm, genuine welcome from the close-knit onboard team is a major part of the experience. As our ideal candidate, you will be passionate about hospitality and keen to embrace challenges. Your personality and charm should shine through, whatever the task youre working on at the time.
Key Responsibilities
- Preparation of the restaurant cars and its related areas to ensure a smooth-running operation.
- Responsible for the wellbeing and safety of your allocated car and passengers.
- Deliver cleaning and maintenance duties to the highest of standards.
- Assist with depot, Victoria Lounge and departure point operations.
- Handle all guest interactions with the highest level of hospitality and professionalism.
- Ensure you have full knowledge of onboard menus, boutique items and the areas in which the British Pullman operates.
- Act in a professional and approachable manner that encourages feedback from team members and guests alike.
- Work as a team player to ensure the whole team is able to do their job to the highest of standards.
- Acknowledge and handle any passenger requests; whether dietary, medical or special occasion requests.
- Always maintain a high standard of personal cleanliness and appearance.
Requirements
- Applicants must have eligibility to work in the U.K.
- Have previous hospitality experience within a luxury environment.
- Demonstrate advanced knowledge of food and beverage.
- Be a professional, credible, confident and enthusiastic individual.
- Attend training, preparation, depot, cleaning and medical days as required.
- Competitive salary plus company benefits.
- Great work / life balance including guaranteed days off and vacation.
- Monthly schedules allowing you to plan your life and all the benefits of working with Belmond, a world leading hospitality operator
- Enhanced maternity and paternity pay
- Belmond Discovery Program (Belmond Hotel and Trains)
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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Created on 22/06/2025 by TN United Kingdom
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Food & Beverage Steward employer: Belmond
Contact Detail:
Belmond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Steward
✨Tip Number 1
Familiarise yourself with the British Pullman experience. Understanding the unique aspects of luxury train travel and the specific services offered will help you stand out during interviews. Show your passion for storytelling in travel and how you can contribute to creating memorable experiences for guests.
✨Tip Number 2
Network with current or former employees of Belmond. Engaging with them can provide valuable insights into the company culture and expectations. This knowledge can help you tailor your approach and demonstrate your genuine interest in being part of their team.
✨Tip Number 3
Prepare to discuss your previous luxury hospitality experience in detail. Be ready to share specific examples of how you've delivered exceptional service, handled guest requests, and maintained high standards. This will showcase your suitability for the role and align with Belmond's ethos.
✨Tip Number 4
Research sustainable practices in the hospitality industry. Since Belmond prioritises responsible tourism, demonstrating your knowledge and commitment to sustainability can set you apart. Discuss how you can contribute to their initiatives during your conversations with the hiring team.
We think you need these skills to ace Food & Beverage Steward
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Food & Beverage Steward on the British Pullman. Highlight your relevant experience in hospitality and how it aligns with the expectations outlined in the job description.
Tailor Your CV: Customise your CV to reflect your experience in luxury hospitality. Emphasise your knowledge of food and beverage, customer service skills, and any previous roles that demonstrate your ability to maintain high standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and storytelling in travel. Mention specific experiences that illustrate your commitment to guest satisfaction and teamwork, as these are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in the luxury service industry.
How to prepare for a job interview at Belmond
✨Showcase Your Hospitality Experience
Make sure to highlight your previous experience in luxury hospitality during the interview. Discuss specific situations where you provided exceptional service, as this aligns with Belmond's commitment to high standards.
✨Demonstrate Knowledge of Food and Beverage
Be prepared to discuss your knowledge of food and beverage, including menu items and wine pairings. This will show that you are not only passionate about the role but also knowledgeable, which is crucial for a Food & Beverage Steward.
✨Emphasise Teamwork and Communication Skills
Belmond values a close-knit team environment. Share examples of how you've successfully worked in a team and communicated effectively with colleagues and guests, ensuring a smooth operation.
✨Exude Professionalism and Approachability
During the interview, maintain a professional yet friendly demeanour. Show that you can handle guest interactions with warmth and professionalism, as this is key to enhancing the onboard experience.
