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- Tasks: Support administrative tasks in claims handling, ensuring smooth operations and accurate record-keeping.
- Company: Join The AA, a trusted UK brand providing essential services like roadside assistance and insurance.
- Benefits: Enjoy 25 days annual leave, discounts on products, and a supportive work environment with career development.
- Why this job: Be part of a dynamic team that values diversity and empowers you to make a difference.
- Qualifications: Previous admin experience preferred; strong communication skills and attention to detail are essential.
- Other info: Flexible working options available; apply now as the position may close early due to high interest.
The predicted salary is between 28800 - 43200 £ per year.
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Claims Administrator, Royal Tunbridge Wells
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Client:
The AA
Location:
Royal Tunbridge Wells, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
f876e293cb18
Job Views:
64
Posted:
22.06.2025
Expiry Date:
06.08.2025
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Job Description:
Company description
Job Title: Claims Administrator
Location: Tunbridge Wells
Contract: Full-Time/ Permanent
Hours: Monday – Friday
AA Summary
Assuming The AA is just about roadside help? There’s more to us than meets the eye.
The AA is one of the UK’s most well-known and trusted brands. We provide a range of services to millions of customers, from roadside assistance to insurance and driving lessons. Our mission is to help keep Britain moving, and we’re looking for dedicated individuals to join our team. Are you ready to join?
#LI-THEAA #LI-Hybrid
This is the job
In this role, your primary focus will be providing dedicated business support for various administrative tasks. You’ll play a crucial part in ensuring the smooth operation of our claims handling system.
You’ll identify incoming physical post and emails, meticulously recording them in the claim file. Accuracy is essential to ensure they are allocated correctly to the appropriate claims handler or team. Additionally, you’ll manage outgoing physical mail, ensuring it’s processed via Royal Mail using the correct class.
Your attention to detail and commitment to efficient processes will contribute significantly to our overall efficiency and effectiveness in managing claims.
What will I be doing?
- Franking Outgoing Post: You’ll handle the efficient processing of outgoing mail, ensuring it’s appropriately stamped and dispatched.
- Processing Recorded Delivery Letters: Your role involves managing recorded delivery letters, meticulously tracking their receipt and distribution.
- Central Claims Email Inbox Management: You’ll oversee the central claims email inbox, promptly addressing inquiries and ensuring timely responses.
- Scanning and Indexing Incoming Physical Post: As part of our streamlined process, you’ll scan and accurately index incoming physical mail.
- Processing Outgoing Cheques: You’ll be responsible for processing outgoing cheques, adhering to established procedures and accuracy standards.
What do I need?
- Previous Administration Experience: While preferred, it is not essential.
- Office Environment Experience: A minimum of 6 months’ experience working in an office environment is preferable but not essential.
- Effective Communication Skills: Demonstrated proficiency in spoken and written communication.
- Attention to Detail: A strong focus on accuracy and meticulousness.
- Deadline Management: Ability to work well under pressure and meet deadlines.
- Computer Literacy: Proficiency in using PCs and good administrative skills.
- Adaptability and Ownership: Willingness to take on increased responsibility when necessary.
Additional Information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- Diverse learning and development opportunities to support you to progress in your career
- 25 days annual leave
- Free AA breakdown membership after 12 months, 50% discount in your first year
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Worksave pension scheme with up to 7% employer contribution
- Dedicated Employee Assistance Programme
- Additional benefits related to grade?
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.
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Claims Administrator employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Administrator
✨Tip Number 1
Familiarise yourself with The AA's services beyond roadside assistance. Understanding their broader offerings, like insurance and driving lessons, will help you demonstrate your enthusiasm for the company during any discussions.
✨Tip Number 2
Highlight your attention to detail in any conversations or interviews. Since the role requires meticulous handling of claims and correspondence, sharing examples of how you've successfully managed similar tasks in the past can set you apart.
✨Tip Number 3
Prepare to discuss your experience in managing emails and physical post. The role involves overseeing a central claims email inbox, so being able to articulate your organisational skills and efficiency in this area will be beneficial.
✨Tip Number 4
Showcase your adaptability and willingness to take on responsibilities. The job description mentions the need for ownership, so be ready to provide examples of times when you've stepped up in previous roles to meet deadlines or improve processes.
We think you need these skills to ace Claims Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative experience, especially any roles that involved attention to detail and deadline management. Use keywords from the job description to align your skills with what The AA is looking for.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific tasks from the job description, such as managing the central claims email inbox or processing outgoing mail, to demonstrate your understanding of the position.
Showcase Communication Skills: Since effective communication is key for this role, provide examples in your application of how you've successfully communicated in previous positions, whether through written correspondence or verbal interactions.
Highlight Adaptability: The job requires adaptability and ownership. Include instances where you took on additional responsibilities or adapted to new processes in your previous roles to show that you're ready to contribute positively to The AA.
How to prepare for a job interview at The AA
✨Showcase Your Attention to Detail
As a Claims Administrator, accuracy is key. Be prepared to discuss examples from your past experiences where your attention to detail made a significant impact on your work. This will demonstrate your suitability for the role.
✨Familiarise Yourself with Claims Processes
Research the claims handling process and be ready to talk about how you would manage incoming and outgoing mail. Understanding the basics of claims administration will show your enthusiasm and readiness for the position.
✨Demonstrate Effective Communication Skills
Since you'll be managing a central claims email inbox, practice articulating your thoughts clearly. Prepare to answer questions about how you handle inquiries and ensure timely responses, as this is crucial for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to work under pressure and meet deadlines. Think of scenarios where you've successfully managed multiple tasks or dealt with tight deadlines, and be ready to share those experiences.
