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- Tasks: Be the face of our aftersales team, delivering top-notch service to customers.
- Company: Join Swansway Motor Group, a family-run business with 25 dealerships and a commitment to excellence.
- Benefits: Enjoy increased holiday, birthday off, pension scheme, and discounts for you and your family.
- Why this job: Be part of a supportive family atmosphere while enhancing customer journeys in the automotive industry.
- Qualifications: 12 months experience as a Service Advisor, strong customer service skills, and a valid driving licence required.
- Other info: Join us in our exciting growth phase and make a real impact on customer satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
Swansway Motor Group is seeking a dynamic and customer-focused Service Advisor to join our thriving team. As a Service Advisor, you will be the face of our aftersales department, delivering exceptional service and care to our valued customers at Swansway. With our strong commitment to customer satisfaction and an established reputation for excellence, you will have the opportunity to manage the front-of-house experience, ensuring that every customer leaves our dealership feeling thoroughly satisfied and well-informed.
In the role of Service Advisor, you\’ll be instrumental in managing and enhancing our customer service efforts. Your key responsibilities will include:
- Providing informed, responsive, and efficient service to all customers, whether via telephone, email, or walk-in enquiries.
- Meeting and greeting customers, qualifying work, and identifying additional needs during vehicle drop-offs.
- Continuously seeking customer service improvement opportunities within the aftersales department and sharing feedback with management.
- Facilitating the efficient operation of the aftersales department by accurately booking workshop tasks and ensuring effective communication.
- Managing customer communication effectively, providing timely updates on repairs, and gaining authorisation for additional work.
We are looking for a Service Advisor who possesses a blend of technical knowledge and stellar customer service skills. The ideal candidate should have:
- Minimum of 12 months\’ experience working as a Service Advisor in a dealership environment.
- A flexible team player attitude, with the ability to support the aftersales team during busy periods.
- A results-focused mindset, with resilience and the ability to overcome obstacles.
- A strong technical awareness or understanding of vehicles and their components.
- Experience in upselling products or services, with a valid driving licence.
Swansway Motor Group, established in 2003 by Michael Smyth and his sons, has proudly expanded to encompass 25 motor dealerships. Located in Cheshire and the West Midlands, extending from Birmingham to Carlisle, Swansway partners with prestigious brands like Audi, Volkswagen, and Land Rover, among others. We are in an exciting growth phase, expanding our own-brand Motor Match used car sites and continuing to support diverse operations such as our Group Fleet Sales Centre, Trade Part Centres and online eBay shop. Our unique family-run approach, with the Smyth family actively involved in daily operations, ensures a genuine care for both our customers and employees, fostering an inclusive and supportive atmosphere. This family ethos drives our commitment to excellence and is reflected in our remarkable teams and long service records.
Joining our Swansway family comes with numerous benefits designed to support your growth, well-being, and work-life balance:
- Increased holiday entitlement with length of service
- Enjoy your birthday off, on us
- Access to 24/7 Employee Assistance Programme and counselling services for you and your family
- Company Pension Scheme to secure your future
- Long service recognition that celebrates your dedication and contribution
- Discounts on products and services that extend to our family
- Access to our Car Benefit Scheme, for you and your family
- Participation in our Cycle to Work scheme
If you are a dedicated professional seeking to excel as a Service Advisor within an inclusive family-like atmosphere, we encourage you to apply and be part of the Swansway legacy. Your expertise could be the key to enhancing our customer journey. We look forward to welcoming you to our team!
#CustomerServiceJobs #AutomotiveCareers #SwanswayOpportunities #ServiceAdvisorRole #MotorIndustryRoles
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Service Advisor employer: Swansway Group
Contact Detail:
Swansway Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific brands and models that Swansway Motor Group represents, such as Audi and Volkswagen. This knowledge will not only help you in conversations during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Prepare to discuss your previous experience as a Service Advisor, focusing on how you've successfully managed customer interactions and resolved issues. Use specific examples to illustrate your problem-solving skills and customer service excellence.
✨Tip Number 3
Showcase your technical knowledge of vehicles by being ready to discuss common repairs or services. This will highlight your understanding of the automotive industry and reassure the interviewers of your capability to handle customer queries effectively.
✨Tip Number 4
Emphasise your ability to work in a team and support colleagues during busy periods. Share examples of how you've contributed to a positive team environment in past roles, as this aligns with Swansway's family-like atmosphere.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Advisor at Swansway Motor Group. Highlight your relevant experience and how it aligns with their customer service focus.
Tailor Your CV: Customise your CV to reflect your experience in a dealership environment, particularly your customer service skills and technical knowledge of vehicles. Use specific examples that demonstrate your ability to meet customer needs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the automotive industry. Mention any experience you have in upselling products or services, as this is a key aspect of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor role.
How to prepare for a job interview at Swansway Group
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your communication skills and your commitment to customer satisfaction.
✨Demonstrate Technical Knowledge
Familiarise yourself with common vehicle issues and terminology. Be ready to discuss your technical understanding and how it can enhance customer interactions. This will show that you are not only a people person but also knowledgeable about the products and services offered.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during the interview to simulate customer interactions. Practice responding to various customer scenarios, such as upselling services or managing complaints, to demonstrate your problem-solving abilities and adaptability.
✨Emphasise Teamwork and Flexibility
Swansway values a team player attitude. Share experiences where you've collaborated with colleagues to improve service delivery or supported your team during busy periods. This will illustrate your willingness to contribute positively to the aftersales department.
