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- Tasks: Manage calls, assist colleagues, and handle incident reporting in a dynamic environment.
- Company: Join MAN Commercial Protection, a leading security firm based in Solihull.
- Benefits: Enjoy flexible shifts, free training, discounts, and access to counselling and legal helplines.
- Why this job: Be part of a supportive team, enhance your skills, and make a real impact in security operations.
- Qualifications: Experience in call centres or workforce management is a plus; training provided for the right candidate.
- Other info: Full uniform supplied and opportunities for overtime available.
The predicted salary is between 24000 - 36000 £ per year.
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Security Operations Administrators, Solihull
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Client:
MAN Commercial Protection
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
f58b9b3a9d0a
Job Views:
30
Posted:
22.06.2025
Expiry Date:
06.08.2025
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Job Description:
MAN Commercial Protection are looking for full time Security Operations Administrators to join our Head Office Team in Solihull.
Shift pattern: 4 on 4 off 12 hour day or night shift.
Shift timings will be: 06:30-18:30 / 18:30-06:30.
Main Responsibilities:
- Manage a high volume of calls from colleagues and customers, ensuring issues are resolved in a prompt/efficient manner
- Assisting colleagues across the UK with booking on/off processes
- Report writing/completing incident forms
- Rostering/ scheduling, regularly communicating with site leaders and making required changes and updates
- Ensure any health & safety or HR issues are escalated accordingly
- Problem solving by liaising with contract managers regarding workplace issues, activity reports, complaints, and queries.
- Handling a high volume of both inbound and outbound calls from all levels throughout the organisation.
- Proactively keep up to date on new procedures, systems and information regarding the standard operation protocols of the company.
- Maintaining and sustaining an updated knowledge of all aspects of the company.
The ideal candidate will:
- Have experience of a workforce management system
- Have a genuine desire to help push the business forward, looking at ways to continuously improve processes
- Have excellent communication skills
- Be able to work within a team as well as on their own and unsupervised
- Possess excellent communication and IT systems skills
- Can work under pressure whilst maintaining a positive attitude
- Have good time management skills
- Be able to work shift patterns and provide flexibility, where required
Qualifications and experience:
- Experience in the security industry would be advantageous but not essential
- Call centre / Helpdesk experience advantageous
- Experience using a time and attendance or workforce management system
- Knowledge of MS Office, Excel and Outlook advantage but not essential
- Experience of working on the telephones essential
- Experience of working with Timegate or similar roster management/time management software is preferred however not essential.
- SIA DS and CCTV are advantageous but not essential as training can be provided
Skills required.
- A valid SIA SG or DS Licence – (CCTV Licence is advantageous but not essential as training will be provided)
- Competent computer skills with a good knowledge of computer systems.
- Ability to create comprehensive incident reports
- Ability to work independently and as part of a team
- A 5-year checkable work/education history is required
- Happy to help others attitude!
- Full uniform supplied.
- Access to in-house training CCTV and First Aid
- Free International Professional Security Association (IPSA) membership
- Perks at Work High Street Discount Scheme
- Access to 24-hour counselling helpline through IPSA
- Access to 24-hour legal helpline through IPSA
- Double pay on Bank Holidays
- Full training provided
- Free parking
- Overtime available on request
If this sounds like the ideal role for you, please apply with your CV. We look forward to hearing from you!
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Security Operations Administrators employer: MAN Commercial Protection
Contact Detail:
MAN Commercial Protection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Operations Administrators
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Security Operations Administrator. Understanding the nuances of managing calls, reporting incidents, and liaising with contract managers will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight any experience you have with workforce management systems or call centre environments. Even if it's not directly in security, showcasing your ability to handle high volumes of calls and manage schedules can set you apart.
✨Tip Number 3
Prepare to discuss how you handle pressure and maintain a positive attitude. Given the nature of the role, sharing specific examples of past experiences where you've successfully managed stressful situations will resonate well with the hiring team.
✨Tip Number 4
Research MAN Commercial Protection and their operational protocols. Being knowledgeable about the company’s values and procedures will show your genuine interest in the role and help you align your answers with their expectations during the interview.
We think you need these skills to ace Security Operations Administrators
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in call centre or helpdesk roles. Emphasise any familiarity with workforce management systems and your ability to handle high volumes of calls.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and your genuine desire to improve processes. Mention specific examples from your past experiences that demonstrate your problem-solving abilities and teamwork.
Highlight Relevant Skills: In your application, clearly outline your IT skills, particularly with MS Office and any experience with time management software. If you have an SIA licence or experience in the security industry, make sure to mention it.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at MAN Commercial Protection
✨Know the Company
Before your interview, take some time to research MAN Commercial Protection. Understand their values, mission, and recent developments in the security industry. This will help you tailor your answers and show genuine interest.
✨Highlight Relevant Experience
Make sure to emphasise any experience you have with workforce management systems or call centre roles. Even if you haven't worked in security before, relate your past experiences to the responsibilities of a Security Operations Administrator.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've effectively resolved issues in previous roles. The ability to handle high volumes of calls and manage workplace problems is crucial, so showcasing your problem-solving skills will set you apart.
✨Show Your Team Spirit
Since the role requires working both independently and as part of a team, be ready to discuss how you collaborate with others. Share instances where you contributed to team success or supported colleagues in achieving common goals.
