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- Tasks: Ensure guests have a safe and outstanding experience during night shifts.
- Company: Join the Holiday Inn Chester South, part of the IHG family.
- Benefits: Enjoy discounts at hotels, restaurants, and free access to leisure clubs.
- Why this job: Be part of a team that values service excellence and personal growth.
- Qualifications: Experience in customer service and tech-savvy skills are preferred.
- Other info: Flexible hours with opportunities for career development.
The predicted salary is between 24000 - 36000 £ per year.
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Client:
Location:
Cheshire, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
ab93c0782497
Job Views:
19
Posted:
22.06.2025
Expiry Date:
06.08.2025
Job Description:
The role
Our Nights Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience during out-of-hours. This role reports directly to the Guest Service Manager and is part of a team based at our hotel in Holiday INN Chester South.
- Supporting your hotel in achieving all brand and company metrics and objectives
- Building and developing relationships with guests, assessing their needs, and adapting your approach accordingly
- Ensuring all repeat guests, priority members, and VIPs receive recognition and appreciation
- Following SOPs to ensure consistent hospitality for all guests
- Maintaining a high level of product and service knowledge about all IHG hotels in your region and promoting the hotel, products, and services to all guests
Beyond that, you\’ll represent our company values and culture, ensuring that service excellence remains our top priority.
Other titles for this role may include Front Office Assistant, Food and Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.
Full details of the role will be discussed with shortlisted candidates. If you\’d like to find out more before applying, please contact our resourcing team at [emailprotected].
- Annual Conference Event and Awards
- Robust career development opportunities and support for personal growth
- Attractive discounts across many retailers, restaurants, and events
- Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and partner hotels worldwide
- 50% off food and beverage while staying at our hotels
- 24/7 Employee Assistance Line for mental health, wellbeing, financial, and legal support
- FREE and UNLIMITED access to Leisure Clubs (gym, pool, steam rooms)
What you’ll bring to the team
Ideally, you have some experience in a fast-paced, customer-facing role and a passion for outstanding customer service. The ability to anticipate guests\’ needs is highly desirable. You should also be comfortable using technology, including MS Office.
Next steps
A member of the hotel team will contact you to schedule a 15-minute chat to get to know you better. We will explain the role in detail and you can highlight your skills. Successful candidates will then meet with the Business Excellence Manager or Guest Service Manager.
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Guest Services Assistant (Nights) employer: Holiday Inn Chester South
Contact Detail:
Holiday Inn Chester South Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant (Nights)
✨Tip Number 1
Familiarise yourself with the IHG brand and its values. Understanding their culture and service standards will help you align your approach during interviews and demonstrate that you're a great fit for the team.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you anticipated guests' needs or resolved issues effectively, as this will showcase your ability to excel in a fast-paced environment.
✨Tip Number 3
Practice your communication skills, especially in a friendly and approachable manner. Since you'll be interacting with guests, being able to convey warmth and professionalism is key to making a positive impression.
✨Tip Number 4
Be ready to discuss how you handle stress and busy situations. The role requires working nights, so demonstrating your ability to stay calm and efficient under pressure will be crucial during your chat with the hotel team.
We think you need these skills to ace Guest Services Assistant (Nights)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Guest Services Assistant position. Tailor your application to highlight relevant experience in customer service and any specific skills mentioned.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in customer-facing roles. Emphasise any achievements that demonstrate your ability to provide outstanding service and adapt to guests' needs.
Write a Strong Cover Letter: In your cover letter, express your passion for hospitality and customer service. Mention how your skills align with the company's values and how you can contribute to creating a safe and enjoyable experience for guests.
Prepare for the Interview: Anticipate questions related to customer service scenarios and your ability to handle challenging situations. Be ready to discuss your experience and how you would approach building relationships with guests.
How to prepare for a job interview at Holiday Inn Chester South
✨Showcase Your Customer Service Skills
Since the role focuses on providing outstanding customer service, be prepared to share specific examples from your past experiences where you went above and beyond for a guest or customer. Highlight your ability to anticipate needs and adapt your approach.
✨Familiarise Yourself with the Brand
Research IHG hotels and their values before the interview. Understanding the brand's culture and service standards will help you align your answers with what they are looking for in a candidate.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various guest situations. Think about potential scenarios you might face as a Guest Services Assistant and prepare your responses to demonstrate your problem-solving skills.
✨Emphasise Teamwork and Communication
This role involves working closely with other team members. Be ready to discuss how you collaborate with others and communicate effectively, especially in a fast-paced environment. Share examples of successful teamwork from your previous roles.
