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For Companies At a Glance
- Tasks: Engage with customers, understand their needs, and provide exceptional service.
- Company: Join Three UK, a leading mobile network dedicated to better connectivity for all.
- Benefits: Earn £12 per hour, enjoy a new smartphone, bonuses, and great discounts.
- Why this job: Be part of a diverse team, develop your skills, and potentially manage a store in the future.
- Qualifications: Customer-facing experience and awesome communication skills are a plus; willingness to learn is key.
- Other info: We celebrate diversity and support all applicants, so don't hesitate to apply!
Company Description
Three UK is a big network for the little or life‑changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer.
Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country (Enders Analysis). Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.
About the role
At Three, our vision is better connectivity every day, for every customer. We need the right team for us to be at our best. We’ll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career. You never know, you could be managing one of our stores in the future!
Responsibilities
- Understanding each customer and their needs
- Setting the bar on coverage, reliability and customer care
- Solving queries for customers quickly
- Providing amazing experiences that make people feel good
- Matching our products and services to our customers’ needs and selling them our state‑of‑the‑art products and services.
- Driving the customer experience by engaging in great conversations with customers and ensuring they leave our stores happy.
- Offering solutions to customers with general mobile or network queries (we’ll teach you how to answer these!).
- Achieving personal and store KPIs.
- Typically working 3‑4 days per week, including weekends.
Actionable Traits
- People who are customer focused.
- People who go beyond the expected and work as one team.
- People who can wow our customers and show them how technology can elevate everyday moments into something truly special.
Job Description
We can offer you this…
- £12 per hour
- A brand‑new smartphone on an Unlimited data plan
- On‑target bonus of 25%, paid out monthly based on your store’s performance
- Individual bonus accelerators for high performers
- Great discounts with our Perks at Work scheme
- Great training courses and career development opportunities
Qualifications
- Experience in a customer‑facing role
- Awesome communication skills
- Willingness to learn
Additional Information
We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.
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Retail Customer Advisor (Weymouth) - 16 hours employer: Three
Contact Detail:
Three Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Weymouth) - 16 hours
✨Tip Number 1
Familiarise yourself with Three UK's products and services. Even though you don't need prior knowledge, showing enthusiasm and a willingness to learn about their offerings can set you apart during the interview.
✨Tip Number 2
Prepare examples of your previous customer service experiences. Think about specific situations where you went above and beyond for a customer, as this aligns perfectly with Three's focus on exceptional customer care.
✨Tip Number 3
Research Three UK's company culture and values. Understanding their commitment to diversity and inclusion will help you articulate how you can contribute to their team and align with their mission.
✨Tip Number 4
Practice your communication skills. Since the role involves engaging with customers, being able to convey information clearly and confidently will be crucial. Consider role-playing common customer scenarios with a friend.
We think you need these skills to ace Retail Customer Advisor (Weymouth) - 16 hours
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Three UK is looking for in a Retail Customer Advisor. Highlight your customer service experience and any relevant skills that align with their expectations.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the role. Emphasise your communication skills and any previous customer-facing roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your values align with Three UK's commitment to customer care and inclusivity.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Three
✨Show Your Customer Focus
As a Retail Customer Advisor, your ability to connect with customers is key. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to providing excellent service.
✨Communicate Clearly
Awesome communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios to showcase your conversational skills during the interview.
✨Demonstrate Your Willingness to Learn
Three UK values ambition and a drive to learn. Be ready to discuss how you approach learning new products or services. Highlight any past experiences where you quickly adapted to new information or technologies.
✨Emphasise Teamwork
The company looks for individuals who can work as part of a team. Share examples of how you've collaborated with others to achieve goals. This will show that you understand the importance of teamwork in delivering great customer experiences.
