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For Companies At a Glance
- Tasks: Assist customers with banking queries and educate them on digital solutions.
- Company: Join ASB Bank, a leader in innovative banking solutions.
- Benefits: Enjoy competitive salary, exclusive banking perks, and life insurance.
- Why this job: Be part of a supportive team and grow your career in a dynamic environment.
- Qualifications: No specific experience required; just a passion for customer service and learning.
- Other info: This is a part-time role, working 30 hours a week.
ASB Advice Centres (Branch Banking)
Customer Specialist Permanent Part Time
Here at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers.
Te tūranga | The role:
We have an awesome opportunity for a Customer Specialist star to join the friendly team within our Advice Centre based in Nelson.
As a Customer Specialist, you will be dealing with a broad range of banking queries and requests from Customers. ASB offers innovative online offerings and you will help support and educate our customers on the various banking solutions and options available to them.
This is a part-time position working 30 hours a week.
Ō pūkenga | About you :
We are looking for people who can build relationships, learn fast and respond quickly, and are passionate about providing memorable customer experiences. Your ability to educate customers on our digital and self-service channels will be both rewarding and satisfying. Confidence in learning our offerings and asking the right questions will ensure you are tailoring personalised solutions for customers.
What\’s in it for you:
This is an exciting opportunity to be at the forefront of our Advice Centre network and offers you the opportunity to progress your career in multiple directions, in many different teams and locations. ASB offer a fun and supportive team with awesome benefits.
Join a diverse and inclusive environment where we are United as one team, working together to accelerate progress for all New Zealanders.
You will also have access to:
Me pēhea te tono | How to apply?
For additional information please see the attached Position Description, and to register your interest in this position please apply online.
Customer Specialist - Nelson (30hrs per week) employer: ASB Bank
Contact Detail:
ASB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Specialist - Nelson (30hrs per week)
✨Tip Number 1
Familiarise yourself with ASB's values and customer service philosophy. Understanding their approach to customer care will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Brush up on your knowledge of digital banking solutions and self-service options. Being able to discuss these topics confidently will show that you're prepared to educate customers effectively.
✨Tip Number 3
Practice your relationship-building skills. Think of examples from your past experiences where you've successfully built rapport with customers or colleagues, as this is crucial for the Customer Specialist role.
✨Tip Number 4
Network with current or former ASB employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Specialist - Nelson (30hrs per week)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Specialist position. Tailor your application to highlight how your skills and experiences align with what ASB Bank is looking for.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to build relationships. Mention specific examples from your past experiences that demonstrate your skills in handling banking queries and educating customers.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or banking. Use bullet points to clearly outline your achievements and how they relate to the key responsibilities of the Customer Specialist role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at ASB Bank
✨Understand the Company Culture
Before your interview, take some time to research ASB Bank's values and culture. They emphasise customer-centricity and innovation, so be prepared to discuss how your personal values align with theirs.
✨Showcase Your Customer Service Skills
As a Customer Specialist, you'll need to demonstrate your ability to build relationships and provide memorable experiences. Prepare examples from your past experiences where you successfully resolved customer queries or improved customer satisfaction.
✨Familiarise Yourself with Digital Banking Solutions
Since the role involves educating customers on digital and self-service channels, make sure you understand the latest banking technologies and solutions. Be ready to discuss how you would help customers navigate these options.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about team dynamics or opportunities for career progression.
