B2B Account Manager 10 month FTC in Central London

TMW are looking for an enthusiastic, conscientious Account Manager that will be seconded directly to one of our biggest clients. You will be at the heart of a busy B2B marketing team, working on successful base marketing campaigns, driving a digital first agenda. We want someone who is keen to build a career within B2B marketing. Someone who is fundamentally passionate about what they do, delivers a high standard of work and enjoys turning insights into action.

The role will involve delivering outstanding marketing communications to the UK Business base, driving commercial benefit, customer satisfaction and engagement, whilst ensuring customer experience is at the heart of all activity. This is a key area since retaining customers, reducing churn and increasing volumes across the base to drive significant long-term revenue and to increase loyalty.

Youll be comfortable liaising with various stakeholders across the business and leading the delivery of communications via a range of channels including Email, SMS/MMS, RCS and app push, with a clear focus on driving digital behaviours. Some communications will be written and produced in-house, whilst others will be briefed through external agencies, like TMW.

Please note this is a 10 month fixed term contract. This is a hybrid role which and you will be needed at the clients office in London two times a week.

Requirements

• Brief writing ability to write engaging and informative briefs that clearly communicate the activity taking place and the desired response.
• Commercial oversight ability to keep projects on track and within budget, managing agency budgets where appropriate.
• An eye for detail – always ensuring an excellent standard of delivery by having a clear, considered opinion on the quality of work, providing actionable and structured feedback and making sure activity reflects brand strategy, tone of voice and is legally compliant.
• Reporting skills have the ability to track and report the impact of marketing communications to positively influence deliverability and customer impact, driving a culture of continual improvement.
• Proactive approach be creatively innovative and identify new opportunities to deliver compelling marketing executions whilst thinking strategically and operationally.
• Strong communication skills – youll be a calm, clear and confident communicator and hold the specific delivery knowledge. Youll also be an active listener and problem-solver with the ability to build trusted relationships with internal teams and TMW, as well as other third-party partners.
• Positive attitude – a can-do / go-getter attitude and with an ability to make things happen.
• Highest level of organisational skills with the ability to prioritise (and clearly communicate around) multiple tasks from different stakeholders and operate within a fast-paced, competitive and time-sensitive environment.
• Experience working on CRM across multiple channels. Telecommunications experience is beneficial, but not essential.

Benefits

What we give

We believe in the power of a strong culture that puts people and at the heart of everything we do. Our guiding principle is simple: Be the best you can be and the rest will follow.

Youll have the chance to learn from passionate, talented colleagues and mentors. Exciting and varied client work with as much opportunity as you can handle. And a hugely sociable team to get to know.

Great benefits package, including:

• 25 days holiday (increasing year on year to max 30days)
• Christmas Closure, Birthday Day and Volunteer Day
• Flexible Bank holidays
• Flexible Hybrid working
• Pension, Life Assurance, Eye Tests, Flu Jabs
• Purchase Holiday, Taste Card
• Cycle to work and Electric Car Scheme

We have a calendar of social and charity events throughout the year, theres always something going on.

Join us and join in. We make noise. We laugh. We share. We welcome new ideas and new people including you.

Who are TMW Unlimited?

The TMW story is born out of the many successes weve created for our clients over the past 30 years, and now encompasses offices in London, Bristol and Reading, with clients all over the world.

We create ideas that move people.

We believe that ideas should work everywhere and that brilliant results are what really matter. We combine deep digital and advertising expertise, a strong heritage in CRM and award-winning creativity to make it all happen.

TMW is proudly part of UNLIMITED, a fully integrated agency group with human understanding at its heart. Through our Human Understanding Lab, we uncover behaviour-led insights that power performance and create a genuine business advantage for our clients.

UNLIMITED is part of the Accenture Song family, the worlds largest tech-powered creative group.

What we value

Together, we put people first and believe our values make us who we are.

Give a Damn: We care about each other, our clients and our work. And this shines through everything we do.

Be Brave: We believe in challenging each other, in standing up, in speaking out. We believe in trying new and difficult things in order to make ourselves and our work better.

Stay Curious: We actively seek out the new and the unusual, finding inspiration everywhere in the world around us.

Take Pride: We are open, accepting and inclusive, and we support each other on our journey to reach our true potential. We are actively working to ensure that we as an agency more fully reflect the society around us.

We are an Equal Opportunities employer and welcome applications from all sections of the community

As an equal opportunities workplace, we have a commitment to ensuring equal employment opportunity regardless of race, colour, ancestry, religion, socio-economic status, sex, national origin, sexual orientation, age, citizenship, marital status, neuro divergence, disability, gender, gender identity or expression. Whether youre just getting your foot in the door, or you are an experienced employee whose life circumstances are shifting, we are committed to creating a workplace that reflects the world we want to live in and are therefore flexible to accommodate each individual\’s needs as best as we can.