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- Tasks: Provide 1st line IT support and troubleshoot issues for internal users.
- Company: Join a forward-thinking firm investing in IT development and infrastructure.
- Benefits: Enjoy a friendly team environment and opportunities for career growth.
- Why this job: Perfect for tech enthusiasts eager to learn and make an impact in IT.
- Qualifications: Ideal for entry-level candidates with a passion for technology and problem-solving skills.
- Other info: Driving licence required; open to those with a solid technical foundation.
The predicted salary is between 30000 - 42000 £ per year.
IT Support Analyst required by my Dorset client.
Are you an aspiring IT professional with a passion for technology and a desire to learn and grow? This is a fantastic opportunity to join a well-established, forward-thinking firm currently investing heavily in IT development and infrastructure.
We are looking for an IT Support Analyst to join a friendly and supportive internal IT team. This is a user-facing role where you will be the first point of contact for all internal IT queries. A helpful, proactive attitude and excellent communication skills are key, as most support is provided in person or over the phone.
While experience in a similar role is ideal, we are also open to considering individuals with a solid technical foundation, a genuine interest in IT, and the ambition to develop a career in support and infrastructure.
Key Responsibilities:
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Provide 1st line support to internal users across the organisation
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Log, troubleshoot, and resolve IT issues or escalate where appropriate
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Liaise with external IT partners as needed
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Support the wider IT team on ongoing projects (e.g., hardware rollouts, software upgrades, office moves)
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Perform day-to-day administrative tasks across various platforms and systems
Technologies Youll Work With:
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Microsoft 365 (Outlook, Teams, Word, Excel, etc.)
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Windows 11
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Autopilot & Intune
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Active Directory
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Email filtering platforms (e.g., Barracuda)
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VoIP systems (e.g., 3CX)
What We\’re Looking For:
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Excellent verbal and written communication skills
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A friendly, professional manner with a can-do attitude
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Strong problem-solving abilities
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Must hold a driving licence
This role would suit someone:
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In an entry-level IT role looking for the next step
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Recently qualified in IT or computing
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With some service desk or helpdesk experience
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Or anyone with an interest in technology and a drive to develop a career in IT support
IT Support Engineer in Bournemouth employer: IT Talent
Contact Detail:
IT Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Bournemouth
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, such as Microsoft 365 and Windows 11. Having hands-on experience or even just a solid understanding of these tools will help you stand out during any discussions.
✨Tip Number 2
Practice your communication skills, especially in a user-facing context. Since this role involves direct interaction with internal users, being able to explain technical issues in simple terms will be crucial.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've tackled IT issues in the past. Even if they are from personal projects or studies, demonstrating your proactive approach can make a big difference.
✨Tip Number 4
Network with current IT professionals or join local tech groups in Bournemouth. Engaging with others in the field can provide insights into the company culture and may even lead to referrals.
We think you need these skills to ace IT Support Engineer in Bournemouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the IT Support Engineer role. Emphasise any technical knowledge, communication skills, and problem-solving abilities that match the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your desire to grow in the IT field. Mention specific examples of how you've demonstrated a proactive attitude and excellent communication skills in previous roles or experiences.
Highlight Relevant Experience: If you have any experience in service desk or helpdesk roles, be sure to detail this in your application. Even if your experience is limited, focus on any technical projects or coursework that demonstrate your interest and foundational knowledge in IT.
Show Enthusiasm for Learning: In your application, express your eagerness to learn and develop within the IT support field. Mention any relevant certifications or training you are pursuing or plan to pursue, as this shows your commitment to growth in the industry.
How to prepare for a job interview at IT Talent
✨Show Your Passion for Technology
Make sure to express your genuine interest in IT during the interview. Share any personal projects or experiences that highlight your enthusiasm for technology, as this role is all about supporting users and solving their tech issues.
✨Demonstrate Your Communication Skills
Since this is a user-facing role, it's crucial to showcase your excellent verbal and written communication skills. Practice explaining technical concepts in simple terms, as you'll need to help users who may not be tech-savvy.
✨Prepare for Common IT Scenarios
Anticipate questions related to common IT issues you might encounter, such as troubleshooting Windows 11 or Microsoft 365 problems. Being able to walk through your thought process on how you'd resolve these issues will impress your interviewers.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss specific examples of how you've approached and solved problems in the past. Whether it's a technical issue or a project challenge, demonstrating your problem-solving skills will show that you're capable of handling the responsibilities of the role.
