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For Companies At a Glance
- Tasks: Support candidates during exams, ensuring security and excellent customer service.
- Company: Join Pearson VUE, a leader in computer-based testing with a commitment to diversity.
- Benefits: Enjoy flexible shifts, a friendly work environment, and the chance to make a difference.
- Why this job: Gain valuable experience in a dynamic setting while helping others succeed.
- Qualifications: Must have school qualifications in English and Maths; Microsoft Office experience preferred.
- Other info: This is a temporary 6-month role with some weekend work required.
The predicted salary is between 24000 - 36000 £ per year.
Our Organisation
Pearson VUE () has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world\’s most comprehensive network of nearly 20,000 Test Centres in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies.
Pearson VUE is a business of Pearson, the world\’s leading learning company with global-reach and market-leading businesses and listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). Pearson VUE is featured on The Forbes list of Best Employers and The Stonewall Top 100 Employers list, and we are recognised in the Best Employers for Diversity 2019 awards.
We are proud to offer an exceptional work environment where you can enjoy job satisfaction and we are now hiring for a Test Centre Administrator to join our successful team in Hereford.
Your Opportunity
This is a temporary position for 6 months
You will be required to work a minimum of hours per week including some Saturday mornings.
The pay rate is £ per hour, paid to you at the end of every month.
When you join us as Test Centre Administrator, you can look forward to working as an important part of our worldwide and life-changing organisation, along with our talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.
This is a truly exciting opportunity as you’ll be responsible for supporting many different types of interesting and unique test-taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests. The Test Centre Administrator is responsible for providing a secure exam/test delivery whilst offering an exceptional customer service in a comfortable, friendly environment.
Your Responsibilities
In this important position, you will be required to:
Welcome, greet and check-in customers/test-taking candidates.
Comply with all exam testing security and procedures and follow company policies using careful judgment.
Verify customer/candidate personal identification documents and explain the exam testing process/rules.
Proctor / invigilate candidates while they are completing their exam/test.
Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.
Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary.
This is a fantastic opportunity for you to gain experience working with our diverse professional teams ensuring the candidate experience is a positive one. Our ideal applicant will be a true team-player with the availability to work a variety of shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night and weekends, therefore we require a colleague who is flexible.
Our Successful Applicant
This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exams/test process, therefore we are looking for a friendly and professional team-player with school qualifications in English and Maths. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel and Outlook).
You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behaviour and notice details from a distance. You should be able to sit for long periods of time and escort candidates to and from exam/testing room.
Our Recruitment Process
This is an essential role so please apply now! Complete and submit your application as soon as possible directly on our Pearson Careers website. We are reviewing applications every day and interviews are being scheduled right now, therefore we encourage you to submit your application as soon as possible.
Wishing you the very best of success with your application!
What to expect from Pearson
Did you know Pearson is one of the 10 most innovative education companies of 2022?
At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at
We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.
Test Centre Administrator- Hereford employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Test Centre Administrator- Hereford
✨Tip Number 1
Familiarise yourself with Pearson VUE's testing protocols and customer service standards. Understanding their approach will help you demonstrate your alignment with their values during any discussions.
✨Tip Number 2
Highlight your flexibility in working hours, especially weekends and evenings, as this is crucial for the role. Be prepared to discuss your availability openly during any interactions.
✨Tip Number 3
Showcase any previous experience in a customer-facing role, particularly in high-pressure environments. This will illustrate your ability to maintain composure and provide excellent service during exams.
✨Tip Number 4
Prepare to discuss your problem-solving skills, especially regarding technical issues that may arise during exams. Being able to articulate how you've handled similar situations in the past can set you apart.
We think you need these skills to ace Test Centre Administrator- Hereford
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Test Centre Administrator position. Tailor your application to highlight relevant experiences and skills that align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or administrative roles. Mention your familiarity with Microsoft Office and any relevant qualifications in English and Maths.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Explain why you are a good fit for the position and how your skills can contribute to the success of Pearson VUE.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pearson
✨Understand the Role
Make sure you thoroughly read the job description for the Test Centre Administrator position. Familiarise yourself with the responsibilities, such as checking in candidates and following security protocols, so you can discuss how your skills align with these tasks.
✨Showcase Customer Service Skills
Since the role involves supporting candidates during their exams, be prepared to share examples of your customer service experience. Highlight any situations where you provided excellent service or resolved issues effectively.
✨Demonstrate Flexibility
The job requires working various shifts, including weekends. Be ready to discuss your availability and willingness to adapt to different schedules, as this is a key aspect of the role.
✨Prepare for Technical Questions
As the position may involve troubleshooting technical issues during exams, brush up on basic IT skills and be prepared to answer questions about your experience with Microsoft Office and handling technical problems.
