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- Tasks: Join our IT team to troubleshoot and maintain hardware and software.
- Company: AGM Construction Recruitment is a growing business in Northern Ireland.
- Benefits: Enjoy a dynamic work environment with opportunities for remote work and professional growth.
- Why this job: Be a trusted IT partner while enhancing your cybersecurity skills in a supportive culture.
- Qualifications: Degree in IT, 5 years of experience, and expertise in Microsoft products required.
- Other info: Full UK driving license needed; flexible working hours available.
The predicted salary is between 36000 - 60000 £ per year.
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I.T.Support Specialist, northern ireland
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Client:
AGM Construction Recruitment
Location:
northern ireland, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
c071147ee4ff
Job Views:
27
Posted:
18.06.2025
Expiry Date:
02.08.2025
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Job Description:
Overall Objectives: You will be an essential part of our client\’s growing business, working within a dedicated IT team. Your main responsibilities include technical troubleshooting, management, and maintenance of hardware and software. While your primary focus will be technical support, you will also have the opportunity to advise and engage with the business as a trusted IT partner. Additionally, you will develop and utilise your cybersecurity expertise as part of the evolving IT security controls environment.
Key Duties & Responsibilities:
Serve as a primary contact for all IT issues.
Provide expert-level support for complex hardware, software, and networking issues, including Windows, Office 365, Azure Administration, Entra ID, and other enterprise-level technologies.
Administer system configurations, security settings, and user accounts, including the ERP system and other SaaS applications.
Contribute to the planning and execution of IT projects, including migrations and upgrades.
Maintain established principles of cybersecurity and contribute to continuous improvements, working with the IT Support/Cybersecurity Manager to keep the environment secure.
Create and maintain high-quality documentation for process control and evidence generation to support internal and external audits.
Educate users on best practices and improved ways of working.
Collaborate with third-party support partners to resolve incidents.
Key Performance Objectives:
Provide coherent, high-quality advice and technical guidance to business teams.
Ensure reliable service and strong relationships with internal customers.
Maintain high levels of customer satisfaction through effective communication and timely updates.
Record all actions in the ticketing system.
Document all solutions.
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Person Specification
Qualifications, Knowledge, and Experience: Essential:
Degree or equivalent in a relevant IT discipline.
Proven expertise in Microsoft products, including Entra AD, Azure, SharePoint Online, and M365.
At least 5 years of experience in an IT support team.
Full UK driving license.
Knowledge of Azure and cybersecurity.
Familiarity with data backup, ODBC, SQL DB, MS Defender stack.
Experience with PowerShell and SharePoint Online.
Understanding of IT and cybersecurity standards such as ITIL, ISO27001, Cyber Essentials Plus, or experience in regulated environments.
Personal Qualities:
Ability to prioritize workload effectively.
Strong problem-solving skills and technical knowledge.
Core Competencies:
Customer orientation, integrity, and ability to lead through influence.
Excellent listener, consistently delivering on commitments and knowing when to accept and challenge.
Strong communication skills, capable of engaging at all levels, including senior management and technical functions.
Logical planning ability, with the capability to handle multiple tasks simultaneously.
Strong attention to detail.
Positive, enthusiastic attitude towards IT challenges.
Ability to work independently.
Advanced IT support and administration skills.
Flexible and responsive.
Systematic approach to tackling challenges.
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I.T.Support Specialist employer: Agm Construction Recruitment
Contact Detail:
Agm Construction Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land I.T.Support Specialist
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Azure Administration and Office 365. Having hands-on experience or relevant certifications can really set you apart during the interview process.
✨Tip Number 2
Prepare to discuss your previous experiences in IT support, especially any complex troubleshooting scenarios you've handled. Be ready to explain your thought process and how you resolved those issues, as this will demonstrate your problem-solving skills.
✨Tip Number 3
Showcase your understanding of cybersecurity principles, particularly those related to ITIL and ISO27001. You might want to brush up on current best practices and be prepared to discuss how you would apply them in this role.
✨Tip Number 4
Highlight your communication skills by preparing examples of how you've effectively collaborated with teams or educated users in the past. This is crucial for maintaining strong relationships with internal customers, which is a key part of the role.
We think you need these skills to ace I.T.Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your expertise in Microsoft products, Azure, and cybersecurity, as these are essential for the I.T. Support Specialist role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your problem-solving abilities. Mention specific examples of how you've successfully handled technical issues in the past and how you can contribute to the company's success.
Highlight Relevant Qualifications: Clearly list your qualifications, including your degree in a relevant IT discipline and any certifications related to ITIL, ISO27001, or Cyber Essentials Plus. This will demonstrate your commitment to maintaining high standards in IT support.
Showcase Communication Skills: Since strong communication is key for this role, provide examples in your application of how you've effectively communicated with both technical and non-technical stakeholders. This could include educating users on best practices or collaborating with third-party partners.
How to prepare for a job interview at Agm Construction Recruitment
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Microsoft products, Azure, and cybersecurity. Highlight specific examples of complex issues you've resolved in the past, as this will demonstrate your capability to handle the technical demands of the role.
✨Emphasise Communication Skills
Since you'll be serving as a primary contact for IT issues, it's crucial to showcase your communication skills. Practice explaining technical concepts in simple terms, as you may need to educate users on best practices and engage with various stakeholders.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've successfully solved challenging IT problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers, which will help illustrate your logical planning and systematic approach to tackling challenges.
✨Highlight Your Customer Orientation
Customer satisfaction is key in this role. Be ready to share examples of how you've maintained strong relationships with internal customers and ensured reliable service. This will show that you understand the importance of customer orientation in IT support.
