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For Companies At a Glance
- Tasks: Engage and assist customers, ensuring a fantastic shopping experience.
- Company: Join New Balance, a family-oriented sportswear brand committed to growth and teamwork.
- Benefits: Enjoy competitive pay, a bonus scheme, generous discounts, and flexible uniforms.
- Why this job: Be part of an exciting team that values passion, learning, and customer connection.
- Qualifications: Must be a team player with customer service skills and a love for retail.
- Other info: Flexible hours, including weekends, and opportunities for personal development.
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!
MAJOR ACCOUNTABILITIES:
- To achieve personal KPIs and contribute to overall store performance
- Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
- Help to ensure the store remains as commercial as possible following company guidelines
- Adhere to company’s policies and procedures
- Responsible for maintaining health, safety, and environmental standards in store
- Perform other duties are required from the management team
REQUIREMENTS FOR SUCCESS:
- Team Player
- Demonstrate customer service skills
- A passion for retail and sales
- Desire to learn
- Ability to perform basic maths and general retail operational processes
- Effective communication skills
- Flexible work schedule including weekends and holidays
ADDITIONAL BENEFITS:
- Competitive compensation
- Potential to earn more through our Retail Bonus Scheme
- Great development opportunities
- Inclusive working environments across all our European locations
- Generous staff discount
- Project involvement across our European region
- Flexible uniform package
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Retail Associate (16 hours) - Swindon employer: New Balance
Contact Detail:
New Balance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Associate (16 hours) - Swindon
✨Tip Number 1
Familiarise yourself with New Balance's brand values and product range. Understanding their mission and the specific products they offer will help you engage with customers more effectively and demonstrate your passion for the brand.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions, ensuring you can provide exceptional service from the moment a customer walks in.
✨Tip Number 3
Be ready to discuss your previous retail experiences and how they relate to the role. Highlight any achievements or KPIs you've met in past positions to showcase your ability to contribute to store performance.
✨Tip Number 4
Show your enthusiasm for teamwork during the interview. New Balance values team players, so be prepared to share examples of how you've successfully collaborated with others in previous roles.
We think you need these skills to ace Retail Associate (16 hours) - Swindon
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with New Balance as a brand. Understand their values, mission, and what makes them unique in the sportswear industry. This knowledge will help you tailor your application to reflect your alignment with their ethos.
Highlight Customer Service Skills: Since the role focuses on customer engagement, emphasise your previous experience in customer service. Provide specific examples of how you've successfully interacted with customers and contributed to their satisfaction.
Show Your Passion for Retail: Express your enthusiasm for retail and sales in your application. Share any relevant experiences that demonstrate your love for working in a retail environment and your desire to be a brand ambassador.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored specifically for the Retail Associate position. Use keywords from the job description and highlight your skills and experiences that directly relate to the responsibilities outlined.
How to prepare for a job interview at New Balance
✨Show Your Passion for Retail
Make sure to express your genuine love for retail during the interview. Share specific examples of how you've engaged with customers in the past and what excites you about working in a retail environment.
✨Demonstrate Customer Service Skills
Prepare to discuss your approach to customer service. Think of scenarios where you went above and beyond for a customer, as this will showcase your ability to deliver total customer satisfaction, which is crucial for the role.
✨Be a Team Player
Highlight your experience working in teams. Discuss how you contribute to team goals and support your colleagues, as New Balance values collaboration and teamwork in their stores.
✨Prepare for Flexibility Questions
Since the role requires a flexible work schedule, be ready to discuss your availability. Show that you're willing to work weekends and holidays, and explain how you manage your time effectively.
