Field Operations Support

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First Military Recruitment is working in partnership with our reputable client who is seeking a Field Operations Support to join their team in Leatherhead.

The Field Operations Support is responsible for providing support and clerical services to their assigned Field Operations Manager in order to ensure effective and efficient management and co-ordination of all relevant administrative tasks within their scope of works as well as assisting the FOM with some specific commercial, contractual, HR, Transport and H&S requirements.

My client is a property maintenance and installation organisation, the Mechanical arm specialises in the servicing, repair and installation of gas central heating and hot water services to local authority and Housing Association landlords.

Duties and Responsibilities:

• To be responsible for day-to-day managing and co-ordinating the relevant works orders from start to finish.
• To assist FOM’s in day to day co-ordinating of direct in –house and agency operatives as well as sub-contractors in order to obtain maximum productivity, customer satisfaction, quality and completeness of works, material spend, KPI’s, satisfactory resolution of complaints.
• To assist FOM’s in ensuring the effective and efficient utilization of plant, equipment materials and transport resources allocated in accordance with the contract requirements and good working practice.
• To produce Application for Payments / DFAs/ Invoices for all the relevant works based on operatives’ timesheets , SOR’s, materials and subbies POs, VOs and quoted works (electric certificates and invoicing sheet to be forwarded onto Accounts)
• To assist FOMs collating weekly and monthly financial statistics.
• To assist Payroll, Purchase and Sales ledger is resolving relevant queries.
• To Assist FOMs in ensuring the effective and pro-active monitoring and measurement of potential complaints across the department via up-to-date Complaint log.
• To Assist FOMs in reviewing customer satisfaction data (via iAuditor) and implementing and maximizing any processes for capturing customer and resident feedback.
• To assist FOMs in collating data and preparing insurance reports in connection with works.
• To assists FOMs in managing recruitment process for newly required resources including dealing with recruitment agencies, conduct interviews and complying with the H&S, HR, Transport and IT requirements such as: new starters and leavers documentation, IT and Vehicle request forms, vehicle post inspections, etc.
• To assist FOMs in monitoring and managing unproductivity, sickness and attendance incl. communication with Payroll / HR and updating Oneserve.
• To assist FOMs in reviewing Vehicle telematics.

Skills, Experience and Qualifications:
Essential:

• Minimum of 6 GCSE’s or Equivalent, Grades A – C (must include English & Math).
• Experience of working in a multi-sited company.
• Experience of high volume High pressure environments.
• Knowledge of office administration.
• Significant experience in a customer service type role, dealing directly with the public.
• Excellent verbal and written communication skills.
• Understanding of and commitment to providing high quality services and customer care.
• Willingness and ability to undertake further training and development related to the role.
• Ability to work productively within a team environment.
• Effective time and workload management and administration skills.
• NVQ in Business Administration.
• NVQ in Customer Service.
• Preferably have experience of building construction and/or housing maintenance.

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