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- Tasks: Monitor CCTV and respond to alarms, ensuring customer safety.
- Company: Join Security Monitoring Centres, a leader in security since 1931.
- Benefits: Enjoy competitive salary, free parking, online GP appointments, and a cycle to work scheme.
- Why this job: Be part of a supportive team with ongoing training and a focus on personal development.
- Qualifications: SIA Badge for CCTV required; customer service experience preferred.
- Other info: Flexible shift patterns with generous holiday and overtime rates.
The predicted salary is between 24300 - 32500 £ per year.
CCTV Call Centre Agent (SIA Badge License Holder)
Security Monitoring Centres (SMC) in Nottingham have opportunities forCCTV Call Centre Agentsto join our security monitoring centre team on afull time, permanentshift working basis.
Is is a requirement for this role that you hold a SIA Badge for CCTV & Public Surveillance.
About Us, Our Culture & What We Can Offer You
Since 1931, Security Monitoring Centres (SMC) has positioned itself at the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland. We pride ourselves in delivering exceptional service to hundreds of thousands of customers, ranging from monitoring life safety systems, Telecare, Intruder, Fire, CCTV monitoring, Remote Concierge Services and the provision of service management software.
As part of the global API Group, we join a family of organisations , where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.
SALARY: £29,333.30 per annum including shift allowance
- 23 day holiday per year (rising to 24 days after 5yrs)
- Enhanced overtime rates *
- Free Onsite Parking
- Online GP Appointments
- Free Mortgage Advice
- Liftshare Community – an app designed to make your commute more affordable, sustainable and enjoyable
- Cycle to Work Scheme
- Company Pension Scheme
- Life Assurance (4 x Salary)
- A Central Benefits Platform offering a wide variety discounts
- Employee Scholarship Programme
- Bravo scheme: Incentivising high achieving employees
- Ongoing training & development
*Overtime Rates:Standard overtime paid at 1.5x basic rate (hours exceeding 38.5)|Bank Holidays paid at 2.5x basic rate|Christmas Days & New Years’ Day at 3x basic rate
What You\’ll Be Doing As Alarm Receiving Call Centre Agent
With full and ongoing training, you’ll be assisting with the monitoring of, and response to CCTV and intruder alarms. This will include contacting our customers in both a calm and timely manner in response to activated alarms on their premises and respond with the appropriate course of action to ensure our customers premises are secure.
- Handling inbound & outbound calls to our customers and external organisations, including the Emergency Services
- Process CCTV and alarm activations speedily and accurately
- Inform the relevant Emergency Services and Customers of relevant information in relation to their system
Working Hours:38.5 hours per week –Working 4 shifts followed by 4 shifts off.
Shift Pattern: Rotating you will work two DAY time shifts 7am start to 7pm finish. Followed by two NIGHT shifts of a 7pm start to 7am finish. Then four days off.
What We Would Like You To Bring:
You will be a strong communicator, with a passion for delivering exceptional customer service. You will ideally possess some previous customer service experience within a telephone based or contact centre environment:
- CCTV (SIA) badge advantageous required – CCTV & Public Surveillance.
- Work well and remain calm in a busy, fast paced environment
- Excellent attention to detail, with high levels of accuracy
- Be able to work well on your own initiative as well as part of a team
- Able to commit to shift working which includes a blend ofday & night working
If this sounds like you, send in your application now!
Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.
Each listing including the job title, location, brief
description, and a link to a page with more details.
Portable Fire Extinguisher (PFX) Sales Engineer
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CCTV Call Centre Agent (SIA Badge License Holder) Nottingham SMC Customer Service employer: Chubb Deutschland GmbH
Contact Detail:
Chubb Deutschland GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCTV Call Centre Agent (SIA Badge License Holder) Nottingham SMC Customer Service
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a CCTV Call Centre Agent. Understanding the nuances of monitoring alarms and responding to incidents will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight your customer service skills in conversations or networking opportunities. Since this role requires excellent communication, showcasing your ability to handle calls calmly and effectively can set you apart from other candidates.
✨Tip Number 3
Connect with current employees on platforms like LinkedIn. They can provide insights into the company culture and what it’s like to work as a CCTV Call Centre Agent, which can be invaluable for your application process.
✨Tip Number 4
Prepare for potential scenario-based questions that may arise during interviews. Being able to articulate how you would respond to various alarm situations will demonstrate your readiness for the role.
We think you need these skills to ace CCTV Call Centre Agent (SIA Badge License Holder) Nottingham SMC Customer Service
Some tips for your application 🫡
Highlight Your SIA Badge: Make sure to prominently mention your SIA Badge for CCTV & Public Surveillance in your application. This is a key requirement for the role, so it should be one of the first things the employer sees.
Showcase Customer Service Skills: Emphasise any previous customer service experience you have, especially in a telephone-based or contact centre environment. Use specific examples to demonstrate your communication skills and ability to handle calls calmly and efficiently.
Detail Your Availability: Clearly state your availability for shift work, including both day and night shifts. This shows that you understand the job requirements and are willing to commit to the necessary schedule.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the specific skills and experiences that align with the job description. Use keywords from the job listing to ensure your application stands out to the hiring team.
How to prepare for a job interview at Chubb Deutschland GmbH
✨Showcase Your SIA Badge
Make sure to highlight your SIA Badge for CCTV & Public Surveillance during the interview. This is a key requirement for the role, and demonstrating your understanding of its importance in security monitoring will show that you're serious about the position.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service, especially in a call centre environment. The ability to communicate calmly and effectively under pressure is crucial for this role.
✨Familiarise Yourself with Emergency Protocols
Research and understand the protocols for responding to alarm activations and how to liaise with emergency services. Being knowledgeable about these processes will demonstrate your preparedness for the responsibilities of the job.
✨Emphasise Teamwork and Initiative
Be ready to discuss how you work well both independently and as part of a team. Provide examples of situations where you've successfully collaborated with others or taken the initiative to solve problems, as this role requires both skills.
