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- Tasks: Lead the housekeeping team to ensure top-notch cleanliness and guest satisfaction.
- Company: Join The Cadogan, a prestigious Belmond Hotel known for luxury and exceptional service.
- Benefits: Enjoy free stays at Belmond hotels, 28 days holiday, and discounts on food and beverages.
- Why this job: Be part of a passionate team in a vibrant hospitality environment with growth opportunities.
- Qualifications: Previous supervisory experience in housekeeping and strong leadership skills are essential.
- Other info: Flexible schedule required, including weekends and holidays; perfect for those who thrive under pressure.
The predicted salary is between 24000 - 36000 £ per year.
Housekeeping Supervisor
2 days ago Be among the first 25 applicants
As a Housekeeping Supervisor at Royal Scotsman, A Belmond Train, you are part of a team that maintains and services the guest cabins. In this role, you will be responsible for the close monitoring of cleanliness and standards aboard the luxury train. Reporting to the Head of Housekeeping, this is an exciting opportunity for a dynamic individual with a passion for excellence and storytelling in travel, a strong cultural awareness and an unswerving approach to maintaining standards. If you\’re looking to develop your skills and be part of a legacy of luxury, this is your moment.
Primary Responsibilities
- This is a seasonal role which runs from March to November. This includes a 4-week training period prior to welcoming guests in April
- Monitoring team members\’ effectiveness and implementing corrective action where required.
- Leading by example, providing a level of service and standards in line with the company\’s Standard Operating Procedures and customer expectations.
- Providing team members with correct equipment to enable them to undertake their role successfully.
- Closely monitoring cleanliness and standards in cabins and public areas. Housekeepers tidy and clean cabins 4 times a day.
- Ordering linen and chemicals according to budget, ensuring stock is kept up to date.
Requirements
- Previous experience in a similar role, preferably within the luxury hospitality industry. Hospitality qualification an advantage.
- Relevant management or field/industry related diploma or degree.
- Leadership skills and ability to manage and motivate a team.
- Experience in fixing tears, repairing seams and performing alterations of garments.
- COSHH knowledge and awareness.
Benefits
- All meals provided
- Uniform & dry-cleaning
- Team social events
- 4 week training programme
- Accommodation provided when travelling on board
- Visits to exclusive castles, distilleries & country pursuits
- Further learning & development opportunities within Belmond
- Discover Belmond Programme which includes complimentary and preferred rate experiences at our iconic destinations
- Wellness programmes throughout the year
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you\’ll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
This is your moment. Apply today!
About Us
Royal Scotsman, a Belmond Train, Scotland, rekindles the romance of travel on Highland escapes for up to 40 passengers. Interiors marry Edwardian elegance with country-house comfort. Guests dine on succulent Scottish fare, admire breathtaking scenery from the Observation Car and unwind in the onboard Dior Spa. Two- to seven-night itineraries, departing from Edinburgh, feature private visits to castles and distilleries.
With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.
The Belmond & LVMH Family
Royal Scotsman is proud to be part of LVMH and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.
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Housekeeping Supervisor employer: Belmond
Contact Detail:
Belmond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Supervisor
✨Tip Number 1
Familiarise yourself with The Cadogan's values and standards. Understanding their commitment to guest satisfaction and attention to detail will help you align your responses during interviews and demonstrate that you're a great fit for their team.
✨Tip Number 2
Network with current or former employees of The Cadogan, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and show that you’re genuinely interested in the role.
✨Tip Number 3
Prepare specific examples from your previous experience that showcase your leadership skills and ability to handle guest complaints. Being able to discuss real-life scenarios will demonstrate your capability and readiness for the Housekeeping Supervisor position.
✨Tip Number 4
Showcase your flexibility and willingness to work under pressure. Highlighting your adaptability, especially during busy periods or challenging situations, will reassure the hiring team that you can maintain high standards even in demanding environments.
We think you need these skills to ace Housekeeping Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Housekeeping Supervisor or in a similar role. Emphasise your leadership skills, attention to detail, and any relevant training you've provided to staff.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to guest satisfaction. Mention specific examples of how you've handled guest complaints or improved cleanliness standards in past roles.
Highlight Relevant Skills: In your application, clearly outline your knowledge of cleaning procedures and equipment. Discuss your ability to work under pressure and your flexibility regarding scheduling, especially during weekends and holidays.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of Housekeeping Supervisor.
How to prepare for a job interview at Belmond
✨Showcase Your Leadership Skills
As a Housekeeping Supervisor, you'll need to demonstrate strong leadership abilities. Be prepared to share examples of how you've successfully managed a team in the past, including any training or development initiatives you've implemented.
✨Highlight Your Attention to Detail
Attention to detail is crucial in housekeeping. During the interview, discuss specific instances where your keen eye for detail has positively impacted guest satisfaction or improved cleanliness standards.
✨Prepare for Guest Complaint Scenarios
Handling guest complaints effectively is a key responsibility. Think of a few challenging situations you've faced and how you resolved them. This will show your problem-solving skills and commitment to guest satisfaction.
✨Familiarise Yourself with Cleaning Procedures
Knowledge of cleaning procedures and equipment is essential. Brush up on industry standards and be ready to discuss your experience with various cleaning methods and tools during the interview.
