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- Tasks: Lead and supervise the overnight concierge desk, ensuring exceptional resident experiences.
- Company: Join the prestigious Raffles London OWO Residences, known for luxury and high-quality service.
- Benefits: Enjoy 28 days holiday, free meals, dry cleaning, and enhanced sick pay.
- Why this job: Be part of a dynamic team delivering luxury service while enjoying fun events and global opportunities.
- Qualifications: No specific qualifications required; just a passion for excellent service and teamwork.
- Other info: Experience a vibrant work culture with tailored development programs and celebratory gifting.
The predicted salary is between 36000 - 60000 £ per year.
The role involves leading and supervising the overnight operation of the residential concierge desk at the Raffles London OWO Residences.
Working closely with the Residents Relations Manager, you will oversee all aspects of concierge services, including resident check-in/out, arrivals, departures, and the overall resident experience. The role requires delivering a luxurious, high-quality service while managing delivery and service targets.
You will collaborate with Security, F&B, Housekeeping, Engineering, and Spa departments to ensure seamless and exceptional service that exceeds residents\’ expectations.
Job Details
Your responsibilities include:
- Leading and supervising overnight concierge operations.
- Ensuring high standards of service delivery.
- Coordinating with various departments for smooth operations.
- Maintaining a focus on exceeding resident satisfaction.
Additional Benefits
- 28 days holiday including bank holidays, plus an extra day for each year of service up to 5 years (35 days).
- Staff meals during shifts.
- Free dry cleaning for uniforms.
- Employer pension contribution of 3%.
- Enhanced sick pay and parental leave benefits.
- Life insurance equivalent to 1x salary.
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle-to-work schemes.
- Celebratory gifting for special occasions.
- Paid leave for moving house or volunteering.
- Tailored learning and development programs.
- Fun events like quizzes, team runs, and parties.
- Discounted rates at Raffles London F&B outlets and worldwide benefits through the employee benefit card.
- Global development opportunities within the Accor group.
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Night Residential Concierge employer: RAFFLES
Contact Detail:
RAFFLES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Residential Concierge
✨Tip Number 1
Familiarise yourself with the luxury hospitality industry, especially the standards expected at high-end residences like Raffles London. Understanding the nuances of luxury service will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the hospitality sector, particularly those who have experience in concierge roles. Attend industry events or join relevant online forums to gain insights and potentially get referrals.
✨Tip Number 3
Demonstrate your ability to handle high-pressure situations by preparing examples from your past experiences. Highlight how you managed challenges while maintaining exceptional service levels.
✨Tip Number 4
Research Raffles London and its unique offerings. Being knowledgeable about their services and values will show your genuine interest in the role and help you connect better with the interviewers.
We think you need these skills to ace Night Residential Concierge
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of the Night Residential Concierge position. Tailor your application to highlight relevant experience in concierge services and leadership.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved customer service, team supervision, or collaboration with multiple departments. Use specific examples to demonstrate your ability to deliver high-quality service.
Showcase Soft Skills: The role requires excellent communication and interpersonal skills. Make sure to mention your ability to handle resident inquiries, resolve issues, and maintain a positive atmosphere. Provide examples of how you've exceeded customer expectations in the past.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for providing exceptional service. Address how your values align with the luxurious experience Raffles London aims to provide, and express your enthusiasm for contributing to their team.
How to prepare for a job interview at RAFFLES
✨Showcase Your Leadership Skills
As a Night Residential Concierge, you'll be leading the overnight operations. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams or projects in high-pressure environments.
✨Emphasise Customer Service Excellence
This role is all about delivering a luxurious experience. Share specific examples of how you've gone above and beyond for customers in past roles, highlighting your commitment to exceeding expectations.
✨Demonstrate Collaboration Abilities
You'll need to work closely with various departments. Prepare to talk about times when you've effectively collaborated with others, showcasing your ability to communicate and coordinate seamlessly across teams.
✨Research Raffles London OWO Residences
Familiarise yourself with the brand and its values. Understanding what makes Raffles unique will help you align your answers with their expectations and demonstrate your genuine interest in the position.
