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- Tasks: Ensure guest safety, prepare breakfast, and provide excellent customer service during night shifts.
- Company: Aimbridge Hospitality EMEA connects people to amazing experiences in top hotel brands worldwide.
- Benefits: Enjoy hotel discounts, flexible pay options, career development, free meals, and uncapped incentives.
- Why this job: Join a dynamic team, gain diverse experience, and make a real impact on guest satisfaction.
- Qualifications: Strong attention to detail, good communication skills, customer service experience, and ability to work overnight.
- Other info: Be part of an inclusive team dedicated to growth and excellence in hospitality.
The predicted salary is between 20000 - 30000 £ per year.
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you?
As part of the Aimbridge team, you will have access to industry leading benefits that include
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Staff meals on duty
- Starting salary above national minimum wage
- Career and lifestyle breaks – Allowing you to take time off for key life events.
- Free staff parking
- Uncapped incentives to reward you for your contributions
A day in the life of…
As a Nightshift Team Member you will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at nights. You will also ensure the minimum of 2 security checks at regular intervals with emphasis on security, and fire safety. You will also help prepare breakfast for 6am, daily and liaise with guests and residents in the hotel, dealing with any problems and resolving complaints in a courteous and professional manner.
As an integral part of night time operations in the hotel, your role extends beyond the front desk! You’ll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset. This role is unlike any other in our hotel and offers development opportunities across all departments.
You’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.
What do we need from you?
- Strong attention to detail: As night porter, you must have a keen eye for detail to ensure that all areas of the property are clean and presentable.
- Good communication skills: You’ll have strong communication skills to interact with guests and staff members effectively. You may also need to report any issues or incidents to the appropriate authorities.
- Customer service skills: You should possess good customer service skills to assist guests with their needs and ensure that they have a comfortable and pleasant stay. You’ll need to be approachable, friendly, and able to handle any guest complaints or requests.
- Ability to work overnight shifts: It goes without saying, but you must be able to work late-night and early-morning shifts as the role typically involves working during the night-time hours.
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
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Hotel Nightshift Team Member employer: Aimbridge
Contact Detail:
Aimbridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Nightshift Team Member
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of the property will help you answer guest queries confidently and demonstrate your commitment to providing excellent customer service.
✨Tip Number 2
Highlight your flexibility and adaptability during any conversations or interviews. As a Nightshift Team Member, you'll need to juggle various tasks, so showcasing your ability to handle multiple responsibilities will set you apart.
✨Tip Number 3
Prepare to discuss your previous experience in customer service roles. Be ready to share specific examples of how you've handled difficult situations or complaints, as this will illustrate your problem-solving skills and approach to guest satisfaction.
✨Tip Number 4
Network with current or former employees of Aimbridge Hospitality. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the position.
We think you need these skills to ace Hotel Nightshift Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Hotel Nightshift Team Member position. Tailor your application to highlight how your skills and experiences align with these needs.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and any previous roles in hospitality. Highlight your attention to detail and communication skills, as these are crucial for this role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work for Aimbridge Hospitality and how you can contribute to their 'people first' approach.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Nightshift Team Member role.
How to prepare for a job interview at Aimbridge
✨Showcase Your Customer Service Skills
As a Nightshift Team Member, you'll be interacting with guests regularly. Prepare examples of how you've provided excellent customer service in the past, especially in challenging situations. This will demonstrate your ability to handle guest complaints and requests effectively.
✨Emphasise Attention to Detail
Highlight your keen eye for detail during the interview. You might want to share specific instances where your attention to detail made a difference, whether in maintaining cleanliness or ensuring safety protocols were followed. This is crucial for the role.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Be prepared to discuss how you’ve successfully communicated with team members and guests in previous jobs. Consider role-playing potential scenarios that may arise during your night shifts.
✨Be Ready for Questions About Night Shifts
Since the role involves working overnight, be ready to discuss your availability and experience with night shifts. Share how you manage your time and maintain energy levels during late hours, as this will show your commitment to the position.
