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- Tasks: Provide top-notch customer support via phone, email, and social media.
- Company: Join Club Systems International, a leader in golf IT solutions since 1982.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Combine your passion for customer care, IT, and sports in a fun, collaborative team.
- Qualifications: A keen interest in IT and customer service is essential; experience is a plus.
- Other info: Work with clients from around the globe, enhancing your cultural and professional skills.
The predicted salary is between 28800 - 43200 £ per year.
Company description: ClearCourse Job description: Are you passionate about customer care and have a keen interest in IT and sports? Club Systems International Ltd, the global leader in golf IT applications, is looking for two Service Desk Analysts to join our dynamic team and support our growing customer base worldwide. Since 1982, Club Systems International Ltd has been at the forefront of designing, building, and supporting innovative solutions for golf club administration and management. Our flagship product, ClubV1, along with our Merlin Touch EPOS solution and mobile applications, supports over 1,750 golf clubs globally. With clients spanning the UK, Europe, and countries like Kenya, Belize, and St Lucia, were dedicated to delivering exceptional service to golf clubs and federations around the world. Key Responsibilities Deliver exceptional customer support across various communication channels, including phone, email, live chat, and social media. Diagnose and log incidents accurately, providing effective solutions to meet customer-focused SLAs. Collaborate with customers to resolve software and hardware issues efficiently. Work as part of a dedicated team to continuously enhance customer satisfaction. Follow best practices of the Service Desk Institute to maintain a high standard of support. What Were Looking For
Support Desk Analyst employer: ClearCourse Careers
Contact Detail:
ClearCourse Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Desk Analyst
✨Tip Number 1
Familiarize yourself with the key products and services offered by Club Systems International Ltd, especially ClubV1 and Merlin Touch. Understanding these tools will help you demonstrate your knowledge during the interview and show your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, particularly in handling technical issues. Be prepared to discuss specific examples of how you've successfully resolved customer problems in the past, as this will highlight your ability to deliver exceptional support.
✨Tip Number 3
Research the golf industry and its IT needs. Being knowledgeable about the challenges faced by golf clubs can give you an edge in understanding customer pain points and how to address them effectively.
✨Tip Number 4
Network with current or former employees of Club Systems International Ltd on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Support Desk Analyst
Some tips for your application 🫡
Understand the Company: Familiarize yourself with Club Systems International Ltd and their products, especially ClubV1 and Merlin Touch. This knowledge will help you tailor your application to show your genuine interest in their services.
Highlight Relevant Experience: Emphasize any previous customer support or IT experience in your CV and cover letter. Mention specific instances where you successfully resolved issues or improved customer satisfaction.
Show Your Passion for Sports: Since the role involves supporting golf clubs, express your passion for sports, particularly golf, in your application. This can set you apart from other candidates who may not share this enthusiasm.
Tailor Your Application: Customize your cover letter to reflect the key responsibilities mentioned in the job description. Use specific examples that demonstrate your ability to deliver exceptional customer support and work collaboratively in a team.
How to prepare for a job interview at ClearCourse Careers
✨Show Your Passion for Customer Care
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns with the company's commitment to delivering exceptional service.
✨Demonstrate Your IT Knowledge
Since the role involves diagnosing software and hardware issues, be prepared to discuss your technical skills. Familiarize yourself with common IT problems and solutions, and be ready to explain how you would approach troubleshooting in a real-world scenario.
✨Highlight Your Teamwork Skills
Collaboration is key in this role. Share experiences where you've successfully worked as part of a team to resolve issues or improve processes. This will show that you can contribute positively to the dynamic team environment at Club Systems International Ltd.
✨Familiarize Yourself with the Products
Take some time to learn about Club Systems International Ltd's products, like ClubV1 and Merlin Touch. Being knowledgeable about their offerings will not only impress your interviewers but also demonstrate your genuine interest in the company and its mission.
