Customer Sales Advisor

Customer Sales Advisor – Automotive Industry
Do you have a solid background in the automotive industry and enjoy helping others with technical advice? We have an exciting opportunity for an experienced automotive professional to join our team as a Customer Sales Advisor.
Whether you come from a parts sales environment or are a former workshop technician looking to move into a customer-facing role, your knowledge and experience will help our customers get the right solution, first time.
About Us
We’re based conveniently between Nottingham and Derby, right by the entrance to Shipley Country Park – 700 acres of stunning countryside that our team enjoys for walking, biking, and a relaxed café lunch break.
What we’re looking for
Experience in the automotive industry (parts sales, service desk, or workshop background ideal).
A strong understanding of vehicle components, systems, and fault symptoms.
Proven ability to communicate technical information clearly to customers.
Experience in customer‑facing or telephone‑based roles preferred.
What you’ll be doing
Handling inbound and outbound calls with customers and trade partners.
Advising customers on suitable parts, services, and solutions.
Identifying opportunities to upsell products and services.
Managing live chat and online enquiries.
Creating invoices, proformas, credit notes, and courier labels.
Maintaining accurate customer and order records.
Acting as the link between customers and our internal technical teams to resolve issues quickly.
What we offer
Full on‑the‑job training, with continuous development throughout your career at ECU Testing Ltd.
32 days holiday per year (including