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- Tasks: Support the Truck Rental Branch Manager and manage rental fleet operations.
- Company: Fraikin is a leader in fleet management, focusing on mobility solutions and customer success.
- Benefits: Enjoy 25 days annual leave, enhanced pension contributions, and health cash plans.
- Why this job: Join a dynamic team driving digital transformation and alternative fuels in fleet management.
- Qualifications: GCSE Maths and English, strong customer focus, and IT literacy required.
- Other info: Full UK driving license preferred; flexible approach to new methods is essential.
The predicted salary is between 22000 - 28000 £ per year.
Job Title: Rental Controller
Location: Bellshill
Hours: 40 hours per week
Salary: £26,000 – £27,000 per annum DOE
Monday to Friday – 08.30am – 16.30pm
Reward Package:
- 25 days annual leave + bank holidays
- Pension Scheme – Enhanced company contribution
- Perkbox
- Life Assurance
- Health Shield Cash Plan – Providing assistance and a contribution towards everyday healthcare bills such as Dental, Optical, Physiotherapy, Chiropody and Vaccinations for individual and dependents.
- Employee Assistance Program
- Enhanced Maternity Pay after 1 years service
- Company Sick Pay
- Training & Development Opportunities
- Service Awards
Company
At Fraikin our Vision is simple and clear: We will Enable the mobility of goods and people through our services of fleet management to deliver a better day.
This means our focus is:
- Faster and agile fleet management
- Operational excellence
- Capture long term profitable customers
- United Group for stronger market leadership
- Secure our great people and our assets
We value the talents and ideas of everyone on our team, especially our new hires. We can’t wait to see what you’ll make happen.
Our services provide a full range of solutions to enable total Fleet Mobility including Contract Hire of bespoke commercial vehicles, Short term rental and Fleet Management. It is an exciting time to be in our sector as we navigate through the journey of alternative fuels and digital transformation. We have customers from across the spectrum including small fleet customers up to multivehicle fleets of 100 plus. We are proud of our people and the history of our Company, we are always looking for people who want to work with us to achieve success together. Come and join us!
Role
We are currently recruiting for a Rental Controller to join our team based at our depot in Bellshill. The main purpose of the role would be to support the Truck Rental Branch Manager in maximising utilisation and profitability in line with Business KPI’s. Providing administrative support in the management of the Rental Fleet at the location. Scheduling Maintenance & management of recharges.
Job Purpose Summary
- Take responsibility for lower level Employee Relation activities, this may include carrying out or assisting with informal absence management activities, managing performance, undertaking Return to Work interviews.
- Ensure recharges are presented to the customer efficiently & accurately.
- Scheduling maintenance with internal & external repairers to meet customer service expectations & Business KPI’s.
- Day to day operational duties including arranging delivery & collection of vehicles, raising rental agreements, completion of damage control sheets & checking vehicles at the start & end of hire with the customers.
- Taking bookings from customers.
- Planning & prioritising daily workload with the rental drivers to maximise utilisation & customer service expectations.
- Ensure that company drivers & customers completed/signed all hire related paperwork correctly.
- Provide a high standard of customer service to customers.
- Arranging substitute vehicles when required by contract.
- Escalating queries over repairs and costs as necessary.
- Making sure all invoice queries are dealt with in a timely manner.
- Making sure the vehicle availability list is produced daily and up to date.
- Carry out vehicle filing on a weekly basis.
- Ensure driver Tachograph card downloads are completed.
- Maximising utilisation / increasing sales revenue by opening up new rental accounts & engaging with customers to agree to minimum 6 and/or 12 month term hires.
To be successful in this role you will need to be / have:
- GCSE Maths and English (above Grade C) or appropriate vocational qualification.
- Previous experience in a fast paced administrative role demonstrating a strong customer focus.
- IT literate in particular MS Office.
- Full and Clean UK Driving License (Class C + E preferred but not essential).
- Strong communication and negotiation skills.
- Ability to interact confidently with customers, suppliers, be a team player, and build credibility with them.
- Can demonstrate a flexible approach to new methods and improved systems.
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Rental Controller employer: We Are Workforce Ltd
Contact Detail:
We Are Workforce Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Controller
✨Tip Number 1
Familiarise yourself with the fleet management industry, especially focusing on rental services. Understanding the current trends, such as alternative fuels and digital transformation, will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've successfully managed customer relationships in previous roles. This is crucial for a Rental Controller, as providing high-quality service is key to maximising utilisation and profitability.
✨Tip Number 3
Brush up on your IT skills, particularly with MS Office. Being proficient in these tools will not only help you in daily tasks but also demonstrate your ability to adapt to the administrative demands of the role.
✨Tip Number 4
Prepare to discuss your experience with scheduling and prioritising workloads. The role requires effective planning to maximise vehicle utilisation, so showcasing your organisational skills will set you apart from other candidates.
We think you need these skills to ace Rental Controller
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Rental Controller position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in administrative roles and customer service. Highlight any specific achievements that demonstrate your ability to maximise utilisation and profitability.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of their vision and how you can contribute to their goals, especially in fleet management and customer service.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Rental Controller role.
How to prepare for a job interview at We Are Workforce Ltd
✨Know the Company and Its Vision
Before your interview, take some time to research Fraikin and understand their vision of enabling mobility through fleet management. Familiarise yourself with their services and how they are navigating digital transformation and alternative fuels. This will show your genuine interest in the company.
✨Demonstrate Customer Service Skills
As a Rental Controller, providing excellent customer service is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your strong communication and negotiation skills during the interview.
✨Showcase Your Administrative Experience
Since the role involves administrative support, be ready to discuss your previous experience in fast-paced environments. Talk about how you managed workloads, scheduled tasks, and maintained accuracy in documentation, especially in relation to vehicle rentals.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to prioritise tasks, manage performance, or deal with unexpected challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
