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- Tasks: Lead and motivate the team to deliver an exceptional customer experience in-store and online.
- Company: AllSaints is a global fashion brand focused on making customers feel cool and confident.
- Benefits: Enjoy a generous wardrobe allowance, employee discounts, and access to mental health support.
- Why this job: Join a diverse team and contribute to a brand that values creativity and community.
- Qualifications: Passion for fashion, leadership skills, and a drive to meet targets are essential.
- Other info: Flexible working hours and a supportive environment for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
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Talent Partner – UK/EU Retail and Head Office
THE ALLSAINTS TEAM
At AllSaints we are in the business of feelings – making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we\’d love to talk to you.
We\’re a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.
We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.
THE ROLE
As a floor manager, you’re responsible for supporting the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers.
We see your store as the centre of a community of AllSaints fans and customers in your surrounding area, who might shop with us in store, online or via a partnership. As a floor manager, you’ll support the brand leader and store team in delivering amazing in-store and online service. Your role will also provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system.
The role will involve great organisation, resilience, enthusiasm and determination to ensure that the in store customer experience is consistently excellent and the store represents the AllSaints brand in the most exciting way possible.
Leadership of the team of stylists will be a key part of how you spend your time, coaching and supporting team members with the motivation to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.
WHAT WILL I BE DOING?
- The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring that all processes are running smoothly, as well as ensuring that customers receive the best experience in store.
- You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system
- You will work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support
- You’ll be an expert ambassador for our product, with the knowledge to inspire both our in-store and online customers and your team
- Commercially driven, you will work with pace ensuring that our product is showcased well at all times, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers so they get the best brand experience and feel amazing when they visit our store
- You will be accountable for the day to day operations of the store, and team deployment will be at the forefront of your daily routine. Whilst developing your business acumen, you will ensure things run seamlessly and your stylists are getting the support and coaching that they need
- Work in conjunction with the management team to enable the store to exceed its targets and KPIs.
- Proactively manage people matters such as return to work interviews, liaising with people and culture on specific issues which may require you to undertake investigations, performance/attendance management and reviews
- Create and implement floor plans and rotas independently, setting the store up for success for the day
WHAT SKILLS DO I NEED?
- You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit
- Tenacity and belief to succeed – you aim high, setting challenging targets and deadlines for your team to work toward. You have the winning mentality that your team aspire to
- You know your store inside and out. An active user of all reporting technologies; you know what your customers want and how to deliver on their expectations – it\’s your passion and it shows!
- Natural affinity in learning new systems and processes in a digital environment
- Honest, trustworthy and dependable – you live by our brand values
- A protector of the brand. A mentality to care for your customers, profit and product, as well as your teams and customer\’s health and safety. You are dedicated and committed to the success of the brand
- A confident and hardworking leader – your team love to work with you and for you and demonstrate these behaviours even in your absence
ABOUT THE LOCATION
Our standalone store in Leicester has been open since 2008 and usually trades from 10:00am – 19:00pm (subject to seasonal change). Our team has built a strong recognition for their pride and dedication. They are a very diverse group and work collectively and consistently as one team. Store Location. Approximately a 15 minute journey from Leicester station.
WHAT WE STAND FOR
The Customer is the Boss We work as one proud team to get the best for our customers
One Team We are joined up and encourage others to share their ideas
We Do What We Say We Will We know our goals, and we work with clear outcomes in mind
We Are Responsible We are self aware, understand the impact we have on others and are positive about the future
BENEFITS
- A generous wardrobe allowance so that you can wear our beautiful clothes to work each day
- Potential to earn more from our team commission scheme
- We are a disability committed certified employer
- Employee discount for you to spend with family and friends
- Up to 2 years service 33 days (25 days + bank holidays)
- Over 2 years service 36 days (28 days + bank holidays)
- Access to dental cash plan & free virtual GP appointments through Aviva
- UNUM employee assistance helpline
- Life assurance cover
- Access to discounted gym membership and corporate discounts
- Free, confidential, wellbeing and lifestyle support with Retail Trust
- Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause)
- Health days for you to use either for physical or mental wellness
- Dedicated mental health support from our mental health first aiders
- Eye care vouchers, season ticket loans and much more!
#WeAreAllSaints
Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.
We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.
Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.
If you need any support or adjustments during your application, please get in touch with us and we are happy to help.
#LI-Onsite
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Floor Manager - Leicester employer: ALLSAINTS
Contact Detail:
ALLSAINTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager - Leicester
✨Tip Number 1
Familiarise yourself with AllSaints' brand values and culture. Understanding what makes the brand unique will help you connect with the team during interviews and demonstrate your passion for the company.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated and developed a team in previous roles. This will highlight your ability to inspire others, which is crucial for the Floor Manager position.
✨Tip Number 3
Research the local Leicester market and customer preferences. Being knowledgeable about the community will allow you to tailor your approach to customer service and team management effectively.
✨Tip Number 4
Network with current or former AllSaints employees if possible. They can provide valuable insights into the company culture and expectations, giving you an edge in your application process.
We think you need these skills to ace Floor Manager - Leicester
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Floor Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Show Your Passion for Fashion: AllSaints values a love for fashion. In your application, express your enthusiasm for the brand and the fashion industry. Share any relevant experiences that demonstrate your passion and knowledge of current trends.
Highlight Leadership Skills: As a Floor Manager, leadership is key. Use your application to showcase your previous leadership experiences, focusing on how you motivated teams, managed customer service, and achieved sales targets.
Personalise Your Cover Letter: Craft a personalised cover letter that reflects your understanding of AllSaints' values and culture. Mention specific examples of how you embody these values and how you can contribute to the team.
How to prepare for a job interview at ALLSAINTS
✨Show Your Passion for Fashion
As a Floor Manager, you'll need to embody the AllSaints brand. Make sure to express your love for fashion during the interview. Share examples of how you stay updated with trends and how you can inspire both customers and your team with your style knowledge.
✨Demonstrate Leadership Skills
Highlight your leadership experience by discussing specific instances where you've motivated a team or resolved conflicts. AllSaints values strong leaders, so be prepared to share how you can coach and support your team to achieve sales targets and provide exceptional service.
✨Know the Brand Inside Out
Familiarise yourself with AllSaints' products, values, and customer service approach. During the interview, reference specific products or campaigns that resonate with you, showing that you understand what makes the brand unique and how you can contribute to its success.
✨Prepare for Scenario Questions
Expect questions about handling customer queries and team dynamics. Prepare scenarios where you've successfully managed customer complaints or improved team performance. This will demonstrate your problem-solving skills and ability to maintain a positive store environment.
