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For Companies At a Glance
- Tasks: Be the friendly face of our customer service team, helping customers with inquiries and orders.
- Company: Join a dynamic team in Southampton dedicated to enhancing customer engagement.
- Benefits: Enjoy competitive pay, performance bonuses, and ongoing training for career growth.
- Why this job: Gain valuable experience in a supportive environment while making a real difference for customers.
- Qualifications: Must be friendly, detail-oriented, and eager to learn; no prior experience required.
- Other info: This role requires daily commuting to our lively office; remote work is not available.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service And Sales Representative
Are you a friendly, detail-oriented person looking to kickstart or advance your career in customer service? Do you enjoy helping people and solving problems?
If so, we’ve got the perfect opportunity for you. Join us as a Customer Service and Sales Representativein Southampton, where you’ll be part of a team that’s making a real difference in how we engage with our customers.
In this role, you’ll be the first point of contact for customers, providing exceptional service and support. Your day-to-day will involve answering questions, resolving issues, and ensuring each customer has a positive experience. This is a great chance to develop your communication and problem-solving skills while gaining valuable experience in a customer-focused environment.
Here’s what you’ll be doing:
- Customer Support: You’ll be the go-to person for customer inquiries, offering accurate information and helping with any questions or concerns.
- Order Processing: Assisting customers with placing orders and ensuring everything runs smoothly and efficiently.
- Issue Resolution: Handling customer complaints and sorting out any issues in a timely, professional manner. You’ll also know when to escalate more complex problems to the right department.
- Feedback Collection: Gathering customer feedback to help improve our products and services, and sharing those insights with the team.
- Customer Relationship Management: Building positive relationships with customers, ensuring they’re happy with the service and addressing any ongoing concerns.
- Admin Support: Managing data entry, filing, and keeping customer records accurate and up-to-date.
- Team Collaboration: Working closely with other team members to deliver a seamless customer experience and sharing best practices.
You’re a great fit if you:
- Are friendly, approachable, and communicate well.
- Have a passion for helping people and delivering great customer service.
- Pay attention to the details and can juggle multiple tasks.
- Feel comfortable working independently and as part of a team.
- Have a positive attitude and are eager to learn and grow in the role.
Why work with us?
- You’ll gain valuable customer service experience that looks great on your CV.
- Competitive pay withbonuses based on your performance.
- Ongoing training and support to help you succeed and progress in your career.
Ready to apply?
Send us your CV, outlining your interest and any relevant experience, and our HR team will get back to you within 1-3 business days.
Start your journey with us as a Customer Service and Sales Representativein Southampton and play a key role in delivering outstanding service to our customers! Apply today – we can’t wait to hear from you!
Please confirm you are able to commute daily to the location advertised. We do not offer hybrid/remote arrangements. Our team culture works off a lively, pro-active and welcoming office environment.*
Do you currently have elligibility to work in the UK? Please note we cannot provide sponsorship or assistance with Visas to work in the United Kingdom.*
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Customer Service And Sales Representative employer: Affinity Sales and Marketing
Contact Detail:
Affinity Sales and Marketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service And Sales Representative
✨Tip Number 1
Familiarise yourself with common customer service scenarios and solutions. This will help you demonstrate your problem-solving skills during the interview, showing that you're ready to handle real-life situations.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being articulate and friendly is key for this role, so the more you practice, the more confident you'll be when speaking with potential customers.
✨Tip Number 3
Research our company values and customer service philosophy. Understanding what we stand for will allow you to align your answers with our expectations and show that you're genuinely interested in being part of our team.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully resolved issues or provided excellent service. These anecdotes will help illustrate your capabilities and make a strong impression during the interview.
We think you need these skills to ace Customer Service And Sales Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your problem-solving skills. Mention specific examples of how you've provided excellent customer service in the past.
Showcase Your Communication Skills: In your application, emphasise your ability to communicate effectively. This is crucial for a Customer Service and Sales Representative, so provide examples of how you've successfully interacted with customers or resolved issues.
Highlight Team Collaboration: Mention any experiences where you've worked as part of a team to achieve a common goal. This will show that you can collaborate effectively with colleagues to enhance the customer experience.
How to prepare for a job interview at Affinity Sales and Marketing
✨Show Your Friendly Side
As a Customer Service and Sales Representative, your personality matters. Make sure to smile and maintain a positive attitude throughout the interview. This will demonstrate your approachability and friendliness, which are key traits for the role.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, such as handling complaints or resolving issues. Be ready to share examples from your past experiences that showcase your problem-solving skills and ability to stay calm under pressure.
✨Know the Company
Research StudySmarter and understand its values, products, and customer service philosophy. Being knowledgeable about the company will show your genuine interest in the position and help you tailor your answers to align with their goals.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about team dynamics, training opportunities, or how success is measured in the role. Asking questions shows your enthusiasm and eagerness to learn more about the position.
