Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the front office team, ensuring exceptional guest experiences and smooth operations.
- Company: Join Novotel Manchester Centre, dedicated to creating memorable moments for guests.
- Benefits: Enjoy 30% off Accor restaurants, discounted hotel rates, and continuous learning opportunities.
- Why this job: Be part of a vibrant team that values personal touch and guest satisfaction.
- Qualifications: Experience in hospitality, strong leadership skills, and fluency in English required.
- Other info: Gain hands-on experience with a complimentary one-night stay to understand guest perspectives.
The predicted salary is between 24000 - 36000 £ per year.
Company Description
Our mission atNovotel Manchester Centreis to create memorable moments for our guests, by connecting hearts from arrival to farewell!
As our next Front Office Team Leader, you will provide an amazing welcome for our guests, ensuring their stay with us exceeds their expectations. You will make friends, develop a reputation for outstanding service which puts our hotel on the map!
You\’ll be a team player, embracing challenges, with a limitless mindset that reminds all of our guests that we are Accor. You will be supporting the Front Office Team to excel and deliver and will be a core element of our hotel\’s warm welcome, putting their well-being at the heart of everything you do while adding your personal touch to their stay. This might mean creating that special sparkle within the rooms, ensuring that special occasions don\’t go unmissed and are the heart of what we do as hoteliers. You will bea passionate individual, dedicated to continuously improving the quality of the hotel\’s services.
A little more information:
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
Our hotel offers 169 rooms, anda 4 star service. We provide complimentary meals for our staff, as well as an almost limitless supply of coffee and fun. To ensure you can best welcome and care for our guests you will need to be fluent inEnglish and have competent numeracy and I.T skills.
Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Ready to discover more? Get in touch with us. We would love to hear from you.
Job Description
As a Front office Team Leader, you will be working across our multi hotel site playing a crucial role in ensuring exceptional guest experiences whilst leading and motivating our front office team. You will also:
- Provide leadership and guidance to the front office team, fostering a collaborative and goal-oriented environment
- Oversee daily front office operations, ensuring efficient check-in and check-out processes
- Deliver outstanding customer service, addressing guest inquiries and resolving issues promptly and professionally
- Collaborate with other departments to ensure seamless guest experiences throughout their stay
- Train and mentor front office staff, promoting their professional development and enhancing team performance
- Monitor and maintain high standards of cleanliness and presentation in the lobby and reception areas
- Manage shift schedules and allocate tasks effectively to maximise team productivity
- Handle guest complaints and feedback with empathy and professionalism, ensuring timely resolutions
- Implement and maintain standard operating procedures for front office operations
- Assist in managing the department\’s KPI\’s and achieving financial targets
- Stay updated on local events and attractions to provide knowledgeable recommendations to guests
Qualifications
- Proven experience in a front office or reception role within the hospitality industry
- Demonstrated leadership skills with the ability to motivate and manage a team effectively
- Excellent communication and interpersonal skills, with fluency in English
- Strong customer service orientation with a friendly and professional demeanour
- Detail-oriented approach with the ability to multitask in a fast-paced environment
- Proficiency in hotel management systems and computer applications
- Problem-solving skills with the ability to make quick, sound decisions
- Knowledge of local attractions and events (desirable)
- Relevant hospitality management qualification (desirable)
Additional Information
A job, a career or a calling – whatever brings you here, we have something for you!
As part of our team you can have:
- 30% discount in any Accor Hotel Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
Grow your experience anywhere. Explore limitless opportunities across 5000 Accor hotels in over 100 countries
- Participate activelyininitiatives to build a more inclusive and sustainable world
- And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
#J-18808-Ljbffr
Front Office Team Leader employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Leader
✨Tip Number 1
Familiarise yourself with the Novotel brand and its values. Understanding what makes Novotel unique will help you align your approach to guest service with their mission of creating memorable moments.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated a team in previous roles. Be ready to discuss specific situations where you improved team performance or resolved conflicts.
✨Tip Number 3
Research local attractions and events in Manchester. Being knowledgeable about the area will not only impress during your interview but also demonstrate your commitment to providing exceptional guest experiences.
✨Tip Number 4
Prepare to discuss your problem-solving abilities. Think of instances where you've had to make quick decisions under pressure, as this is crucial for handling guest complaints and ensuring smooth operations.
We think you need these skills to ace Front Office Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, take the time to thoroughly read the job description for the Front Office Team Leader position. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in front office or reception roles within the hospitality industry. Showcase any leadership roles you've held and how they relate to the responsibilities of this position.
Showcase Customer Service Skills: Since the role requires excellent customer service skills, provide specific examples in your application that demonstrate your ability to handle guest inquiries and resolve issues effectively. This will show that you understand the importance of guest satisfaction.
Personal Touch in Your Application: Add a personal touch to your cover letter by expressing your passion for hospitality and your desire to create memorable experiences for guests. Mention why you want to work at Novotel Manchester Centre specifically, and how you align with their mission.
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Showcase Your Leadership Skills
As a Front Office Team Leader, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led a team in the past, focusing on how you motivated others and resolved conflicts.
✨Emphasise Customer Service Experience
Highlight your experience in providing exceptional customer service. Be ready to discuss specific instances where you went above and beyond to ensure guest satisfaction, as this aligns with the hotel's mission.
✨Familiarise Yourself with the Hotel
Research Novotel Manchester Centre and its offerings. Understanding the hotel's unique features and local attractions will allow you to answer questions confidently and show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in the role and how you would handle them, particularly regarding guest complaints and team dynamics.
