Welfare Steward (Casual)

Salary: Please state your expectations within your application

Contract: Casual zero hour contract

Location: The City Ground, Nottingham, NG2 5FJ

Working Arrangements: On site

Closing Date For Applications: 27th June 2025

The Welfare Steward plays a key role in supporting Safeguarding, Accessibility, and Equality, Diversity & Inclusion (EDI) on matchdays.

Acting as a point of contact for welfare‑related incidents, promoting a safe and supportive atmosphere for all fans; the role requires an ability to work well as part of a team, and in partnership with other teams, including stewards, security, police, ambulance staff and the medical team.

All teams are required to coordinate effectively with the multi‑disciplinary Matchday Control safety team.

Key Tasks and Responsibilities

• Take responsibility for safeguarding and welfare or both children and vulnerable adults.
• Communicate effectively with parents/carers, children, and other professionals.
• Understand de‑escalation tactics and working with conflict.
• Support other members of staff on welfare, safeguarding and child protection matters, and liaise with relevant agencies when required.
• Work with other professionals including Welfare & Safeguarding team members, Stewards, Police, Medics, Ambulance teams, and Matchday Control.
• Demonstrate excellent organisational skills and can be flexible with excellent interpersonal and communication skills.
• Proficient in accurate and thorough incident documentation and reporting.
• Work well as part of a team.
• Promote a welcoming, inclusive, and respectful environment for all supporters, staff, and visitors.
• Assist in the effective, safe, and customer‑friendly management of matchdays and events at the City Ground.
• Respond to welfare‑related incidents within your designated area, resolving issues where appropriate and escalating as necessary.
• Support fans with accessibility needs, ensuring access to designated areas and inclusive facilities.
• Maintain clear and safe access routes throughout the event.
• Liaise with relevant departments and emergency services (e.g. medical, police, security) as required.
• Act as a key point of contact, within designated area, for Safeguarding, Accessibility, and EDI‑related concerns on matchdays.
• Ensure compliance with Club Safeguarding Policies, Health and Safety legislation, and Equality, Diversity & Inclusion standards.
• Provide supporter information to the Police when required, in line with GDPR and the Club’s data‑sharing agreements.
• Ensure all incidents are communicated promptly and accurately. Actively participate in pre‑event briefings and post‑event debriefings, reporting and documenting any relevant welfare or safety concerns in a timely and appropriate manner.
• Undertake all required training related to stewarding, Safeguarding, Accessibility, and EDI, as directed by the Club.
• Conduct Welfare patrols in designated areas.
• Respond immediately to the welfare needs either proactively or when directed by the Matchday Control safety team.
• Support all stadium staff in identifying, responding to, and appropriately reporting any welfare concerns or incidents of discrimination.
• Work collaboratively with the Safeguarding and Welfare Lead to enhance the Club’s welfare provision.

Skills, Experience and Knowledge

• Willingness to work in a crowd management environment.
• Good verbal communication, including inclusive language, and interpersonal skill.
• Professional and approachable with excellent customer service standards.
• High attention to detail.
• Flexible and able to work under pressure.

Able to work independently, as part of a team, and follow clear instructions.

Desirable

• Prior experience working with children and/or adults at risk.
• Experience in Safeguarding, Accessibility or EDI‑related work.
• Safeguarding qualification or an equivalent sports‑related safeguarding qualification.
• Stewarding qualification.
• Mental Health First Aider.
• Previous work experience in a stadium or large event setting.
• Enhanced DBS check (or willingness to undergo one).

Our Commitment to Equality, Diversity & Inclusion

Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic. Nottingham Forest Football Club is a signatory of the FA’s Football Leadership Diversity Code. We are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we require all applicants to provide accurate diversity data during the application process.

Our Commitment to Safeguarding

As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service (“DBS”) check or an enhanced DBS check. The results of a DBS check will be considered on an individual basis, and the Club will act in a proportionate manner when deciding whether or not to proceed with the appointment. An FA Enhanced DBS disclosure is required for all relevant new appointments to the Club. Individuals will be asked to declare any convictions, cautions or reprimands, warnings or bind‑overs that may have been incurred. The Club reserves the right to carry out risk assessments where content has been disclosed on a DBS disclosure if it feels that it is relevant to the job requirements. Failure to satisfy the Club and the PL’s safeguarding requirements may lead to the job offer being withdrawn or, if they have already started employment, summary termination of the employment.