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- Tasks: Support safe and friendly management of matchdays at The City Ground.
- Company: Join Nottingham Forest Football Club, a proud institution in the heart of football.
- Benefits: Enjoy flexible hours, training opportunities, and a vibrant work environment.
- Why this job: Be part of an inclusive team that champions safety, diversity, and a positive matchday experience.
- Qualifications: Experience in crowd management and strong communication skills are essential.
- Other info: Casual zero-hour contract with potential for personal growth and development.
Salary: Please state your expectations within your application
Contract:Casual zero hour contract
Location: The City Ground, Nottingham, NG2 5FJ
Working Arrangements: On site
Closing Date For Applications:27th June 2025
Key Tasks and Responsibilities:
- Assist the Club in the effective, safe customer friendly management of matchdays and event days at the City Ground
- Work in any area of the Stadium as directed by the Grounds Safety Officer, Deputy Safety Officer or Stand Supervisor
- Attend Safeguarding, Accessibility or EDI related incidents within your designated location and resolve wherever possible, providing updates to the control room and completed incident reports post event.
- Liaise with relevant departments relating to incidents where required
- Assist with supplying details in the event of an incident
- Assisting supporters with Accessibility requirements
- Ensure the radial gangway is kept clear
- Identify and report any potential safety issues
- Ensuring that the supervisor or relevant senior member of staff is alerted with the appropriate information given
- Being a direct link between Safeguarding, EDI and match-day staff
- Assist with providing Supporter details to the Police upon request in line with our GDPR \”data sharing agreement\”
- To work consistently to embed and champion safeguarding, equality and diversity into the match-day experience
- Promote an inclusive, positive, supportive, and welcoming image of the club at all times
- Ensure compliance with the terms of the Club Safeguarding Policies and Procedures, Health and Safety Legislation and Club\’s Equality Policy.
- Support accessibility and inclusion on match days including accessible areas and multi-faith rooms
- Attend and respond to briefing and debriefing in relation to safety management and to report any matters of concern or interest to the Stand Supervisor Steward.
- To undertake internal and/or external training including stewarding, Safeguarding, accessibility and EDI training required for the role as directed by the Club
- Any other reasonable duties and responsibilities which your manager or another senior officer of the club asks you to perform
Skills, Experience and Knowledge:
- Experience of working within crowd management preferably within a football environment
- Good communication skills
- Ability to deliver and maintain high levels of customer service
- Attention to detail
- Flexible approach to working hours
- Ability to work to instructions under pressure
- Knowledge and experience around Safeguarding, Accessibility, Equality, Diversity and Inclusion
- Experience working within a Sporting Stadium
- Enhanced DBS or be willing to undertake this check if successful
- Previous Safeguarding experience with Children and/or adults at risk
Our Commitment to Equality, Diversity & Inclusion
Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.
Nottingham Forest Football Club is a signatory of the FA’s Football Leadership Diversity Code. We are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we require all applicants to provide accurate diversity data during the application process.
Our Commitment to Safeguarding
As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service (“DBS”) check or an enhanced DBS check. The results of a DBS check will be considered on an individual basis, and the Club will act in a proportionate manner when deciding whether or not to proceed with the appointment.
An FA Enhanced DBS disclosure is required for all relevant new appointments to the Club. Individuals will be asked to declare any convictions, cautions or reprimands, warnings or bind-overs that may have been incurred. The Club reserves the right to carry out risk assessments where content has been disclosed on a DBS disclosure if it feels that it is relevant to the job requirements. Failure to satisfy the Club and the PL\’s safeguarding requirements may lead to the job offer being withdrawn or, if they have already started employment, summary termination of the employment.
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Welfare Steward (Casual) employer: Nottingham Forest
Contact Detail:
Nottingham Forest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welfare Steward (Casual)
✨Tip Number 1
Familiarise yourself with the specific safety and safeguarding policies of Nottingham Forest Football Club. Understanding these policies will not only help you during the interview but also demonstrate your commitment to the role and the club's values.
✨Tip Number 2
Network with current or former stewards at the City Ground. They can provide valuable insights into the day-to-day responsibilities and expectations, which can help you tailor your approach when discussing your suitability for the role.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed crowd situations or resolved conflicts. This will showcase your experience in crowd management and your ability to maintain a safe and welcoming environment.
✨Tip Number 4
Highlight any relevant training or certifications you have related to safeguarding, accessibility, or crowd management. This will set you apart from other candidates and show that you're proactive about your professional development.
We think you need these skills to ace Welfare Steward (Casual)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in crowd management and customer service, particularly in a sporting environment. Emphasise any previous roles that involved safeguarding, accessibility, or working with diverse groups.
Craft a Strong Cover Letter: In your cover letter, express your passion for creating a safe and inclusive environment at matchdays. Mention specific examples of how you've handled similar responsibilities in the past and how you align with the club's commitment to equality and diversity.
State Salary Expectations: As requested in the job description, clearly state your salary expectations within your application. Be realistic and consider industry standards for casual stewarding roles.
Highlight Relevant Training: If you have completed any training related to safeguarding, accessibility, or EDI, make sure to mention this in your application. This shows your commitment to the role and enhances your suitability as a candidate.
How to prepare for a job interview at Nottingham Forest
✨Understand the Role
Make sure you thoroughly read the job description and understand the key tasks and responsibilities. Be prepared to discuss how your experience aligns with the requirements, especially in crowd management and customer service.
✨Showcase Your Communication Skills
As a Welfare Steward, effective communication is crucial. Prepare examples of how you've successfully communicated in previous roles, particularly in high-pressure situations or during incidents.
✨Demonstrate Your Commitment to Inclusion
Familiarise yourself with the club's commitment to equality, diversity, and inclusion. Be ready to discuss how you can contribute to creating a welcoming environment for all supporters, and share any relevant experiences you have.
✨Prepare for Scenario Questions
Expect scenario-based questions related to safeguarding and accessibility. Think about how you would handle specific incidents and be ready to explain your thought process and actions clearly.
