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For Companies At a Glance
- Tasks: Be the friendly face of our customer service team, helping customers with inquiries and orders.
- Company: Join a dynamic team in Maidstone dedicated to enhancing customer engagement and satisfaction.
- Benefits: Enjoy competitive pay, performance bonuses, and ongoing training to boost your career.
- Why this job: This role offers valuable experience, a supportive culture, and the chance to make a real impact.
- Qualifications: We're looking for friendly, detail-oriented individuals who love helping others and can multitask.
- Other info: This is an in-office position; remote work is not available.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service And Sales Representative
Are you a friendly, detail-oriented person looking to kickstart or advance your career in customer service? Do you enjoy helping people and solving problems?
If so, we’ve got the perfect opportunity for you. Join us as a Customer Service and Sales Representativein Maidstone, where you’ll be part of a team that’s making a real difference in how we engage with our customers.
In this role, you’ll be the first point of contact for customers, providing exceptional service and support. Your day-to-day will involve answering questions, resolving issues, and ensuring each customer has a positive experience. This is a great chance to develop your communication and problem-solving skills while gaining valuable experience in a customer-focused environment.
Here’s what you’ll be doing:
- Customer Support: You’ll be the go-to person for customer inquiries, offering accurate information and helping with any questions or concerns.
- Order Processing: Assisting customers with placing orders and ensuring everything runs smoothly and efficiently.
- Issue Resolution: Handling customer complaints and sorting out any issues in a timely, professional manner. You’ll also know when to escalate more complex problems to the right department.
- Feedback Collection: Gathering customer feedback to help improve our products and services, and sharing those insights with the team.
- Customer Relationship Management: Building positive relationships with customers, ensuring they’re happy with the service and addressing any ongoing concerns.
- Admin Support: Managing data entry, filing, and keeping customer records accurate and up-to-date.
- Team Collaboration: Working closely with other team members to deliver a seamless customer experience and sharing best practices.
You’re a great fit if you:
- Are friendly, approachable, and communicate well.
- Have a passion for helping people and delivering great customer service.
- Pay attention to the details and can juggle multiple tasks.
- Feel comfortable working independently and as part of a team.
- Have a positive attitude and are eager to learn and grow in the role.
Why work with us?
- You’ll gain valuable customer service experience that looks great on your CV.
- Competitive pay withbonuses based on your performance.
- Ongoing training and support to help you succeed and progress in your career.
Ready to apply?
Send us your CV, outlining your interest and any relevant experience, and our HR team will get back to you within 1-3 business days.
Start your journey with us as a Customer Service and Sales Representativein Maidstone and play a key role in delivering outstanding service to our customers! Apply today – we can’t wait to hear from you!
Please confirm you are able to commute daily to the location advertised. We do not offer hybrid/remote arrangements. Our team culture works off a lively, pro-active and welcoming office environment.*
Do you currently have elligibility to work in the UK? Please note we cannot provide sponsorship or assistance with Visas to work in the United Kingdom.*
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Customer Service And Sales Representative employer: Affinity Sales and Marketing
Contact Detail:
Affinity Sales and Marketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service And Sales Representative
✨Tip Number 1
Familiarise yourself with our company values and customer service philosophy. Understanding what we stand for will help you align your responses during the interview, showcasing how you can contribute to our mission.
✨Tip Number 2
Prepare examples of past experiences where you've successfully resolved customer issues or provided exceptional service. This will demonstrate your problem-solving skills and ability to handle challenging situations effectively.
✨Tip Number 3
Practice your communication skills by engaging in role-play scenarios with friends or family. This will help you articulate your thoughts clearly and confidently, which is crucial for a Customer Service and Sales Representative.
✨Tip Number 4
Research common customer service challenges and think about how you would address them. Being prepared with solutions will show us that you're proactive and ready to tackle any issues that may arise.
We think you need these skills to ace Customer Service And Sales Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your problem-solving skills. Mention specific examples of how you've provided excellent customer service in the past.
Showcase Your Communication Skills: In your application, emphasise your ability to communicate effectively. This is crucial for a Customer Service and Sales Representative, so provide examples of how you've successfully interacted with customers or resolved issues.
Highlight Team Collaboration: Mention any experiences where you've worked as part of a team to achieve a common goal. This will show that you can collaborate effectively with colleagues to enhance the customer experience.
How to prepare for a job interview at Affinity Sales and Marketing
✨Show Your People Skills
As a Customer Service and Sales Representative, your ability to connect with people is crucial. During the interview, share examples of how you've successfully helped customers in the past or resolved conflicts. This will demonstrate your friendly and approachable nature.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific instances where you've tackled challenges or solved problems for customers. Highlight your thought process and the steps you took to ensure a positive outcome, as this role heavily relies on effective issue resolution.
✨Research the Company
Familiarise yourself with the company's values, products, and services. Showing that you understand their mission and how you can contribute will impress the interviewers and show your genuine interest in the role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
