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- Tasks: Assist customers by taking orders and resolving enquiries via phone and email.
- Company: Join Lloyd & Jones, a leading player in the industrial supplies market with over 20 sites across England and Wales.
- Benefits: Enjoy a flexible working environment and gain valuable experience in a busy branch.
- Why this job: Be part of a dynamic team, contribute to sales targets, and grow your skills in a supportive atmosphere.
- Qualifications: No prior experience needed; just bring a proactive attitude and willingness to learn.
- Other info: Ideal for high school and college students looking for entry-level opportunities in customer service.
The predicted salary is between 24000 - 32000 £ per year.
3 days ago Be among the first 25 applicants
Due to continued growth, Lloyd & Jones now have a Customer Service position
within our Walsall branch (Formerly Jackdaw Tools).
Lloyd & Jones are a major player in the industrial supplies market, with a £40M+
turnover and over 20 sites throughout England and Wales. Supplying to a wide
spectrum of businesses.
This is a varied role, working with a flexible team, in a busy branch.
This would be an ideal role for an individual in industrial distribution looking to
make their next step.
An organised personality you will work in a busy branch office taking orders
and resolving customer enquiries by telephone and email. You will also be
computer literate to complete office-based duties.
An individual that is driven to assist the whole branch in this varied role, to help
hit monthly sales targets, and continue to grow. This role will include tasks that
are needed to maximise efficiency in the daily operations of the branch.
The successful applicant must be able to work within a small team, with the
flexibility to offer support to all aspects of a busy and growing sales
organisation.
The candidate will require the qualities below;
Team player
Proactive attitude dealing with customer requests.
Flexible working attitude
Prioritising tasks with an organised approach
Customer and target driven
Computer literate – Training will be given on our ERP package.
Keen to learn product knowledge
Ideally experience of selling Industrial Supply products – PPE, Janitorial,
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
-
Industries
Manufacturing
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Customer Service Representative employer: Jackdaw Tools
Contact Detail:
Jackdaw Tools Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the industrial supplies market, especially products like PPE and janitorial supplies. This knowledge will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've successfully resolved customer issues in the past. Be ready to discuss these scenarios during any conversations with us.
✨Tip Number 3
Showcase your ability to work in a team by highlighting any previous experiences where collaboration led to achieving targets or improving processes. This is crucial for a role that requires flexibility and support within a busy branch.
✨Tip Number 4
Be proactive in your approach. Research Lloyd & Jones and understand their values and goals. This will help you align your answers and demonstrate that you're not just looking for any job, but specifically want to be part of our team.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Service Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles or experience in industrial distribution. Mention specific examples of how you've successfully handled customer enquiries or contributed to sales targets.
Showcase Your Skills: Make sure to mention your computer literacy and any experience with ERP systems, as well as your ability to work in a team and manage multiple tasks. Use bullet points for clarity and impact.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Explain why you want to work at Lloyd & Jones and how you can contribute to their success in the industrial supplies market.
How to prepare for a job interview at Jackdaw Tools
✨Show Your Team Spirit
As a Customer Service Representative, being a team player is crucial. During the interview, share examples of how you've successfully collaborated with others in previous roles. Highlight your ability to support colleagues and contribute to a positive team environment.
✨Demonstrate Proactivity
Employers love candidates who take initiative. Prepare to discuss situations where you proactively addressed customer needs or improved processes. This will show that you're not just reactive but also eager to enhance the customer experience.
✨Highlight Your Organisational Skills
Given the busy nature of the role, it's important to showcase your organisational abilities. Talk about how you prioritise tasks and manage your time effectively, especially when handling multiple customer enquiries simultaneously.
✨Express Your Willingness to Learn
Since training will be provided on their ERP package, express your eagerness to learn new systems and product knowledge. Share any past experiences where you quickly adapted to new tools or processes, demonstrating your commitment to personal and professional growth.
