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- Tasks: Be the first point of contact for helpdesk queries and manage job resolutions.
- Company: Pinnacle Group is a leading UK provider of housing and neighbourhood services.
- Benefits: Enjoy flexible working, personal development plans, and a supportive employee assistance programme.
- Why this job: Join a people-first culture where your contributions truly matter and make a difference.
- Qualifications: Excellent customer service skills and proficiency in Microsoft Office are essential.
- Other info: Full training provided; ideal for those who thrive in fast-paced environments.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Helpdesk Operative role at Pinnacle Group Limited.
We are looking for a highly organised and experienced Maintenance Coordinator to join our team as the first point of contact for all helpdesk enquiries. In this pivotal role, you will be responsible for managing the day‑to‑day administrative functions of the contract office, ensuring that all reported jobs are allocated, tracked, and resolved efficiently. You will play a crucial role in maintaining excellent communication between clients, contractors, and internal teams to guarantee smooth operations and timely job completion.
You will be joining our Total FM team based at the University of Hertfordshire. The Total FM team provides integrated asset management and maintenance services across the education, leisure, corporate, health and living sectors to ensure facilities operate at their best.
The ideal candidate will bring administration experience within a Facilities Management or similar environment, demonstrating strong computer literacy, excellent interpersonal skills and the ability to work proactively under their own initiative.
This is a full‑time position working 37.5 hours per week. There are 3 available shift patterns that will change on a weekly basis: Week 1 8AM‑4PM, Week 2 9AM‑5PM, week 3 10AM‑6PM.
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We’re a people‑first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We’re Looking For
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key Responsibilities
- Signing visitors and sub‑contractors in and out of the facilities
- Manage students queries via phone, email and face to face.
- Sorting students incoming posts
- Logging cleaning and maintenance jobs on internal software (Concept Evolution).
- Update staff keys.
- Photocopying, filling and sorting of paperwork
- Auditing
- Conferencing – checking in/out delegates and other ad hoc jobs for conferencing.
Key Requirements
- Experience of working in a similar role within the sector
- Ability to work independently and use initiative
- Reliable and responsible with a flexible approach to work
- Good communication skills
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex‑armed forces personnel and their families.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
Seniority level
Entry level
Employment type
Full‑time
Job function
Information Technology
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Helpdesk Operative employer: Pinnacle Group Limited
Contact Detail:
Pinnacle Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Operative
✨Tip Number 1
Familiarise yourself with Pinnacle Group's values: Trust, Respect, Involve, Challenge, and Deliver Excellence. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs to show you're a great cultural fit.
✨Tip Number 2
Brush up on your customer service skills. Since this role is all about being the first point of contact, practice responding to common helpdesk queries efficiently and professionally. Role-playing scenarios can help you feel more prepared.
✨Tip Number 3
Get comfortable with Microsoft Office, especially Word, Excel, and Outlook. Consider taking a quick online course or tutorial to sharpen your skills, as proficiency in these tools is essential for managing administrative tasks effectively.
✨Tip Number 4
Network with current or former employees of Pinnacle Group. Use platforms like LinkedIn to connect and ask about their experiences. This can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Helpdesk Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and administrative roles. Emphasise any previous work in facilities management or similar environments to align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and proactive attitude. Mention specific examples of how you've successfully handled helpdesk queries or administrative tasks in the past.
Highlight Key Skills: In your application, clearly outline your proficiency in Microsoft Office and any experience with multi-trades. This will demonstrate your capability to manage the diverse responsibilities of the Helpdesk Operative role.
Showcase Your Values: Pinnacle Group values Trust, Respect, Involve, Challenge, and Deliver Excellence. Make sure to reflect these values in your application by providing examples of how you embody them in your work.
How to prepare for a job interview at Pinnacle Group Limited
✨Showcase Your Customer Service Skills
As a Helpdesk Operative, you'll be the first point of contact for queries. Be prepared to demonstrate your excellent communication skills and how you've effectively handled customer interactions in the past.
✨Familiarise Yourself with Microsoft Office
Since proficiency in Microsoft Office is essential for this role, brush up on your skills in Word, Excel, and Outlook. Consider preparing examples of how you've used these tools in previous roles.
✨Understand the Role's Responsibilities
Review the key responsibilities listed in the job description. Be ready to discuss how your previous experience aligns with tasks like logging maintenance requests and managing administrative duties.
✨Emphasise Your Proactive Attitude
Pinnacle Group values a proactive approach. Think of instances where you've taken initiative in a fast-paced environment and be ready to share those examples during your interview.
