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For Companies At a Glance
- Tasks: Support residents with complex repairs and find effective solutions.
- Company: Guinness Partnership is a leading housing provider serving over 140,000 residents.
- Benefits: Enjoy agile working with a mix of field, home, and office work.
- Why this job: Join a customer-focused team making a real impact in residents' lives.
- Qualifications: Strong communication, problem-solving skills, and self-motivation required.
- Other info: Part-time role at 17.5 hours per week with a competitive salary.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
About UsÂ
The Guinness Partnership provides services to more than 140,000 residents in our 65,000 homes nationwide. With a turnover of £360.5m and a truly national presence, Guinness is one of the leading housing providers in the sector. Â
Guinness Property provide repairs and maintenance services to The Guinness Partnership. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure that our resident's homes are safe and maintained to high standard.Â
About the roleÂ
We have a new opportunity for a Repairs Resident Liaison Officer to join our team in the London office on a full time, permanent basis. As a Repairs Resident Liaison Officer your time will be split between spending time in our communities, working in our central London office, with some time working from home. A full driving licence and access to your own vehicle is essential for this role.Â
What we are looking forÂ
We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You will not only be a confident communicator, but you will also have problem analysis and solving skills. You will also be able to demonstrate:Â
- Excellent customer service delivery, demonstrating good communication and interpersonal skills.Â
- Highly self-motivated with the ability to plan and work effectively without high levels of supervision.Â
- Strong resource and time management, and the ability to prioritise, delivering value for money.Â
- Experience of working in a climate of legislative and organisational change.  Â
- Proven problem-solving and decision-making skills.Â
- Resilient and able to deal with challenging situations and deliver sustainable outcomes.Â
- Comfortable analysing data and drawing conclusions.Â
- Be able to have difficult conversations and write in depth written communications.Â
- People skills, being able to work with customers, management, senior management, including board members
Essential requirements
- Educated to Level 3 (A level or equivalent) or able to demonstrate relevant experience in a similar role.
If you’re interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria.
* The advertised salary includes a Local Job Supplement of £4000
REEDTGP
Repairs Resident Liaison Officer employer: The Guinness Partnership
Contact Detail:
The Guinness Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Resident Liaison Officer
✨Tip Number 1
Familiarise yourself with the specific challenges faced by residents in housing repairs. Understanding common issues and how to effectively communicate solutions will demonstrate your commitment to customer service.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you successfully resolved complex issues. This will help you stand out as a candidate who can handle challenging situations.
✨Tip Number 3
Network with current or former employees of The Guinness Partnership. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Prepare to discuss your time management strategies. Given the role's emphasis on prioritising tasks, being able to articulate how you manage your workload effectively will be crucial.
We think you need these skills to ace Repairs Resident Liaison Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and essential criteria for the Repairs Resident Liaison Officer position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in customer service, problem-solving, and communication. Provide specific examples of how you've successfully managed challenging situations or delivered effective solutions in previous roles.
Showcase Your Skills: Demonstrate your ability to analyse data and communicate effectively in writing. Include examples of written communications you have produced, especially those that required clarity and detail, as this is crucial for the role.
Personalise Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention why you want to work for The Guinness Partnership and how you can contribute to their mission of providing excellent service to residents.
How to prepare for a job interview at The Guinness Partnership
✨Showcase Your Communication Skills
As a Repairs Resident Liaison Officer, you'll need to demonstrate excellent communication abilities. Prepare examples of how you've effectively communicated with customers or colleagues in the past, especially in challenging situations.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully resolved complex issues. Highlight your analytical skills and how you approach problem-solving, as this role requires navigating various challenges.
✨Emphasise Customer Service Experience
Since the role is customer-focused, share your experiences in delivering exceptional customer service. Discuss how you prioritise customer needs and ensure satisfaction, which is crucial for this position.
✨Prepare for Difficult Conversations
You may need to have tough discussions with residents or management. Think about past experiences where you've handled difficult conversations and how you managed to maintain professionalism while achieving positive outcomes.
