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- Tasks: Handle customer claims and provide support via calls, emails, and social media.
- Company: Join a global outsourcing contact centre in Manchester known for its great work culture.
- Benefits: Enjoy hybrid work options, free food, and fun team activities.
- Why this job: Gain valuable experience, develop your skills, and enjoy a supportive team environment.
- Qualifications: People skills, confidence with PCs, and a positive attitude are essential.
- Other info: Receive paid training and opportunities for progression within the company.
The predicted salary is between 21500 - 29500 £ per year.
Customer Service and Claims Handler
Start Date: 18th August 2025
Shift patterns: Fully Flexible between; Mon-Fri 8am-9pm, Sat 8am – 8pm & Sun 8am – 8pm
Salary: 25,396.80
Training: 2 weeks – training on site
Contract: Permanent (Hybrid – days on site and 2 days work from home) 40 hours per week.
Who are we? We are the voice of our clients.
We are a global outsourcing Contact Centre located in the heart of Manchester city centre, with a reputation for hard work, outstanding results, and for simply being a great place to work.
What do we do? We provide fantastic service and great careers.
We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We do this by telephone, email, web chat, white mail and social media interactions. We develop our teams and provide some fantastic opportunities for progression. If you want a career, you can make it happen. We invest in our teams and provide some fantastic opportunities for progression. If you want to develop yourself and expand your career, our award winning training programmes and exceptional training teams are on hand to help to make this happen.
What role is available? Customer Service & Claims Advisor bound calls from customers who are wanting to make a claim on their mobile phone insurance.
- Handling inbound calls from customers wishing to make an insurance claim.
- You will support your customer through the process, assisting with fresh claims, updates, general enquiries and perhaps cancelling policies if required.
- By following set questions on your PC, you will talk your customer through a step by step process to determine the options available to them.
What does an average day look like? Now theres a question!
- You will start your day signing into your systems to make sure you are ready to take your first call of the day.
- You will talk to a variety of customers and support them by provide a positive experience on every call.
- Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once.
What do we need from you? People skills and confidence in your PC skills!
- A good attitude and the ability to interact with lots of different people.
- Computer skills, and the ability to navigate with ease.
- Flexibility, great attendance and good time keeping to make sure your available for our customers.
What will we give you? Well theres plenty, where do we start?
- 2 weeks of classroom-based training (paid of course), once complete you will go out on to the call floor. This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but dont worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.
- Days away from your desk to support in the local community, visiting the local dogs home is our personal favourite.
- We have a Sports and Social committee who arrange and run fun activities on and off site, such as Gung Ho at Heaton Park and local quiz nights.
- There is always free food and drink on the go in the office; Pizza, chocolates, sweets – You name it!
Anything else that we have to offer? Always, and just to name a few……..
- Perks at Work Savings Discounts / Free Online Classes
- Help@Hand – Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GPs, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness up to 10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards For the best of the best
- Refer-A-Friend earns up to 1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress Here to support TP journey
Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels – UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Where do you sign up? Right here!!
004 - Customer Service - Chubb (Manchester) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 004 - Customer Service - Chubb (Manchester)
✨Tip Number 1
Familiarise yourself with the insurance claims process, especially for mobile phone insurance. Understanding common customer queries and concerns will help you respond confidently during interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. This will prepare you for the types of calls you'll handle and demonstrate your people skills.
✨Tip Number 3
Research Chubb and their customer service values. Being able to discuss their reputation and how you align with their mission can set you apart from other candidates.
✨Tip Number 4
Be ready to showcase your flexibility and time management skills. Since the role requires working various shifts, having examples of how you've successfully managed your time in previous roles will be beneficial.
We think you need these skills to ace 004 - Customer Service - Chubb (Manchester)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service & Claims Advisor. Familiarise yourself with the skills required, such as people skills and computer proficiency, to tailor your application accordingly.
Craft a Tailored CV: Highlight relevant experience in customer service or claims handling in your CV. Use specific examples that demonstrate your ability to interact with customers and solve their queries effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the job requirements and provide examples of how you've successfully handled similar situations in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Teleperformance
✨Showcase Your People Skills
As a Customer Service and Claims Handler, your ability to connect with customers is crucial. During the interview, share examples of how you've successfully interacted with diverse individuals in previous roles. Highlight your communication skills and your approach to resolving customer queries.
✨Demonstrate Flexibility
The role requires flexibility in working hours and adapting to various customer needs. Be prepared to discuss your availability and willingness to work different shifts. Mention any past experiences where you had to adjust your schedule or approach to meet demands.
✨Familiarise Yourself with Technology
Since you'll be using a PC to navigate through processes, it's important to show confidence in your computer skills. Brush up on relevant software or systems that may be used in the role. You might even want to mention any specific tools you've used in the past that relate to customer service.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle common customer service situations, such as dealing with an upset customer or guiding someone through a claims process. Practising these scenarios can help you articulate your thought process clearly.
