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- Tasks: Join our team as a Customer Service Representative, handling inbound calls and providing top-notch support.
- Company: TEKsystems is a leading provider of business and technology services, partnering with Fortune 500 companies.
- Benefits: Enjoy competitive pay, medical benefits, 401(k), and more, plus a supportive work environment.
- Why this job: This role offers hands-on experience in a dynamic call centre, perfect for building your career.
- Qualifications: No prior experience needed; just bring your enthusiasm and a willingness to learn!
- Other info: This is an onsite position in sunny San Diego, CA, with opportunities for growth.
Job Description
Description
Customer service representative working in a call center environment
Handling inbound calls and some follow up calls
Answers calls and questions on prior authorization, general questions and some confidential information
Great customer service with high level attention to detail. Entering information accurately
Measured on Quality and Accuracy might range from 50-100 calls a day depending on complexity.
Utilize multiple systems and programs to track information and update communication with customers
Skills
call center, healthcare, medical, customer service
Top Skills Details
call center, healthcare, medical, customer service
Additional Skills & Qualifications
1 year of call center
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $21.00 – $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in San Diego,CA.
Application Deadline
This position is anticipated to close on Jul 15, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Customer Service Representative (Hiring Immediately) employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with common customer service scenarios, especially in a call centre environment. Understanding how to handle inquiries about prior authorisation and general questions will give you an edge during the interview.
✨Tip Number 2
Practice your communication skills by role-playing with a friend or family member. This will help you articulate your thoughts clearly and confidently, which is crucial when dealing with customers over the phone.
✨Tip Number 3
Research the healthcare industry and the specific services offered by the company. Being knowledgeable about the field will demonstrate your commitment and interest in the role during your discussions with us.
✨Tip Number 4
Prepare questions to ask during your interview. Inquiring about team dynamics or training opportunities shows that you're proactive and genuinely interested in contributing to our customer service team.
We think you need these skills to ace Customer Service Representative (Hiring Immediately)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Representative in a call centre environment. Familiarise yourself with handling inbound calls, answering questions about prior authorisation, and maintaining high attention to detail.
Tailor Your CV: Highlight your relevant experience in customer service or call centre roles. Emphasise any skills related to healthcare or medical knowledge, as these are crucial for this position. Make sure your CV is clear and concise, focusing on achievements that demonstrate your ability to handle high call volumes and maintain quality.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a fast-paced environment. Mention specific examples from your past experiences that illustrate your problem-solving skills and attention to detail.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your contact information is correct and that your application reflects your best self, as accuracy is key in this role.
How to prepare for a job interview at Rac
✨Know the Job Description
Familiarise yourself with the job description and requirements. Understand what a Customer Service Representative does, especially in a call centre environment, and be ready to discuss how your skills align with these responsibilities.
✨Demonstrate Your Communication Skills
Since this role involves handling inbound calls, practice clear and concise communication. Be prepared to showcase your ability to listen actively and respond appropriately to customer inquiries during the interview.
✨Highlight Attention to Detail
Given the emphasis on quality and accuracy, share examples from your past experiences where your attention to detail made a difference. This could be in previous jobs or even in academic settings.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you successfully handled difficult customers or resolved issues efficiently, and be ready to discuss them.
