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For Companies At a Glance
- Tasks: Investigate and manage complex insurance claims while supporting risk management initiatives.
- Company: Join Lambeth Council, dedicated to delivering high-quality public services in London.
- Benefits: Enjoy a competitive rate of £30 per hour with a temporary contract and flexible working hours.
- Why this job: Make a real impact in the community while developing your skills in a supportive environment.
- Qualifications: Experience in public sector insurance claims and strong analytical skills are essential.
- Other info: This role offers opportunities for professional growth and involvement in strategic decision-making.
Job Description
Senior Insurance & Risk Officer (PO3)
Location: Lambeth Town Hall, LondonRate: £30 per hourContract Type: Temporary (via agency)Working Hours: 35 hours per weekStart Date: 28 July 2025End Date: 24 October 2025IR35 Status: Inside IR35Application Deadline: 17:00 on Friday, 18 July 2025
Role Overview
Lambeth Council is seeking an experienced and proactive Senior Insurance & Risk Officer to support the delivery of a high-performing, customer-focused insurance and risk function. This role is central to managing complex liability claims, supporting strategic risk management, and driving forward continuous improvement in insurance processes and governance.
Key Responsibilities
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Conduct comprehensive investigations into liability claims made against the council, ensuring legal compliance and timely response.
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Lead on complex, high-value, and sensitive claims, including historic abuse cases, ensuring a high standard of care and confidentiality.
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Oversee the council's insurance anti-fraud strategy and contribute to fraud prevention initiatives in collaboration with internal audit teams.
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Monitor and analyse insurance claims data to identify loss trends and risk improvement opportunities; produce management reports with actionable recommendations.
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Support the Risk Manager on strategic and operational risk initiatives, and represent the insurance function in corporate meetings and committees.
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Lead and manage the work of Risk & Insurance Officers and deputise for senior management where required.
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Deliver training to departments and schools on insurance processes, fraud awareness, and loss prevention.
Main Duties Include
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Ensuring high-quality, evidence-based claims investigations in accordance with legislation and civil justice protocols.
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Maintaining accurate case files and financial records within the council's claims handling system (LACHS).
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Promoting customer experience, equality, diversity, and inclusion in all aspects of claims handling and service delivery.
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Supporting data matching and benchmarking initiatives, and participating in projects with insurers or the London Insurance Consortium.
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Preparing for and attending court proceedings and formal hearings where necessary.
Candidate Requirements
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Substantial experience in public sector insurance claims management, including liability and property damage.
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Knowledge of relevant legislation (Civil Procedure Rules, Police and Criminal Evidence Act, etc.).
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Strong analytical and reporting skills, including experience with insurance data and performance trends.
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Proven ability to handle sensitive claims with empathy, professionalism, and attention to detail.
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Experience leading or mentoring staff and managing service improvements.
Senior Insurance Officer employer: Novax Recruitment
Contact Detail:
Novax Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Insurance Officer
✨Tip Number 1
Familiarise yourself with the specific legislation mentioned in the job description, such as the Civil Procedure Rules and the Police and Criminal Evidence Act. This knowledge will not only help you understand the role better but also demonstrate your commitment and expertise during interviews.
✨Tip Number 2
Network with professionals in the public sector insurance field. Attend relevant industry events or join online forums to connect with others who may have insights into the role or the organisation. This can give you an edge and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with complex claims management in detail. Be ready to share specific examples of how you've handled sensitive cases, as this will showcase your ability to manage the responsibilities outlined in the job description.
✨Tip Number 4
Research Lambeth Council's current initiatives and challenges in insurance and risk management. Understanding their priorities will allow you to tailor your conversation during interviews and show that you're genuinely interested in contributing to their goals.
We think you need these skills to ace Senior Insurance Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in public sector insurance claims management. Focus on your analytical skills and any leadership roles you've held, as these are crucial for the Senior Insurance Officer position.
Craft a Strong Cover Letter: In your cover letter, emphasise your experience with liability claims and your understanding of relevant legislation. Mention specific examples of how you've contributed to fraud prevention initiatives or improved insurance processes in previous roles.
Showcase Your Skills: Highlight your strong analytical and reporting skills in both your CV and cover letter. Provide examples of how you've monitored and analysed insurance claims data to identify trends and make actionable recommendations.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at Novax Recruitment
✨Know Your Legislation
Familiarise yourself with relevant legislation such as the Civil Procedure Rules and the Police and Criminal Evidence Act. Being able to discuss these laws confidently will demonstrate your expertise in public sector insurance claims management.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with analysing insurance claims data and identifying trends. Bring examples of how you've used this data to make actionable recommendations in previous roles.
✨Demonstrate Empathy and Professionalism
Given the sensitive nature of some claims, be ready to share examples of how you've handled delicate situations with care and professionalism. This will highlight your ability to manage high-value and sensitive claims effectively.
✨Leadership Experience Matters
If you have experience leading or mentoring staff, be sure to mention it. Discuss how you've managed service improvements and supported team members, as this aligns with the role's requirement to lead and manage Risk & Insurance Officers.
