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For Companies At a Glance
- Tasks: Provide top-notch customer service to Medicare Advantage members and resolve their queries.
- Company: Join TEKsystems, a leading provider of business and technology services with a global impact.
- Benefits: Enjoy medical, dental, vision, 401(k), and more perks like transportation benefits and paid time off.
- Why this job: Be part of a fast-growing team that values customer advocacy and professional growth in healthcare.
- Qualifications: Previous call centre experience and excellent phone etiquette are essential for this role.
- Other info: This is a fully onsite position in Salem, Oregon, with immediate hiring.
Job Description
Based out of Oregon, one of the fastest growing Healthcare Insurance companies focused on Medicare Advantage Plans is interested in hiring Customer Service Representatives to their team onsite in Salem Oregon! These positions are long term opportunities to join their team as the company continues to see more growth.
Description
- Provide excellent customer service to all Medicare Advantage members.
- Assist with coverage and claims related questions.
- Accurately interpret benefits and policy provisions for all products.
- Conduct research and follow-up for prompt resolution.
- Work efficiently in a high volume call center while maintaining a professional, polite manner.
- Research, investigate and triage customer issues of concern and dissatisfaction as assigned.
- Advocate for the customer: explain benefits in a detailed and courteous manner so they are understood.
Skills & Qualifications
- Call center experience and understanding metrics/expectations
- Must have excellent phone etiquette and professional demeanor
- Understand how to resolve customer service issues effectively and efficiently
Pay and Benefits
The pay range for this position is $19.00 – $19.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Salem,OR.
Application Deadline
This position is anticipated to close on Jul 17, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Customer Service Representative - Healthcare (Hiring Immediately) employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Healthcare (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with Medicare Advantage Plans and the specific benefits they offer. This knowledge will not only help you answer questions confidently but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Practice your phone etiquette by simulating customer service calls with friends or family. Focus on maintaining a polite and professional tone, as this is crucial for success in a call centre environment.
✨Tip Number 3
Research common customer service issues related to healthcare and think about how you would resolve them. Being prepared with solutions will show your problem-solving skills during any interviews.
✨Tip Number 4
Network with current or former employees of the company to gain insights into their culture and expectations. This can provide you with valuable information that may help you stand out during the hiring process.
We think you need these skills to ace Customer Service Representative - Healthcare (Hiring Immediately)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and call centre roles. Emphasise skills like phone etiquette, problem-solving, and the ability to handle high-volume calls.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your understanding of Medicare Advantage Plans and how your previous experiences make you a great fit for the role.
Showcase Relevant Skills: In your application, clearly outline your skills related to customer service, such as effective communication, empathy, and the ability to resolve issues efficiently. Use examples from past experiences to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which is crucial in a customer service role.
How to prepare for a job interview at Rac
✨Know Your Medicare Basics
Familiarise yourself with Medicare Advantage Plans and their benefits. Understanding the basics will help you answer questions confidently and demonstrate your commitment to providing excellent customer service.
✨Showcase Your Call Centre Experience
Be prepared to discuss your previous call centre experience, especially how you've handled high-volume situations. Highlight specific metrics or achievements that showcase your ability to meet expectations in a fast-paced environment.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you value their input and are ready to advocate for customers effectively.
✨Demonstrate Professionalism
Maintain a professional demeanor throughout the interview. Use polite language, maintain eye contact, and dress appropriately to convey that you understand the importance of professionalism in a customer service role.
