Insurance Advisor

Insurance Advisor

Location: Poole (On-Site)

Package: Salary Negotiable + Benefits

Insync Insurance, part of Brown & Brown UK Europe, are one of the UK's fastest growing insurance providers, offering comprehensive cover for SME's & the self-employed across the UK.

As part of their ongoing commitment to looking after their clients and team they are looking to appoint an Insurance Advisor, to help grow the business further and ensure that clients receive the excellent service levels they are used to. This role is designed to convert leads and assist with customer enquiries, along with general customer service duties.

The team will also assist in your career development over the next few years by providing further training, development and the opportunity to look after clients on an end to end basis.

The position is based in the Poole area and the successful candidate will contribute to the overall efficiency and effectiveness of our operations.

The day to day:

• Provide support to business clients on the most suitable levels of cover to cater for their individual insurance requirements
• Develop strong relationships with Insurers and Underwriters, understanding appetites, classes and specific niche sectors.
• Successfully manage the customers journey and administer their request in a timely fashion
• Taking payments from customers and processing through our systems
• Accurately record, store, input and update information into the relevant systems
• Maintaining call control whilst on the phone to customers and building rapport, and showing empathy when required
• Provide a tailored approach and actively listen to the customers' needs
• Using initiative to prioritise workload and balance this alongside customer needs.
• Resolving customer issues by taking ownership and exploring alternative solutions
• Collaborating with other areas of the business to ensure strong inter department communication
• Work towards individual and team targets
• Champion adherence to all company policies, procedures, and regulations and adhere to company data protection policy

What's on offer:

• A highly passionate and motivated team that look after each other as well as their clients
• A negotiable basic salary with all the normal benefits (Holiday, Pension, Death in Service) and monthly bonus, which is based upon conversion rates.

About you:

• You'll have initial insurance experience, or a strong background in sales and/or customer service
• Ideally, you'll be Cert CII Qualified or looking to work towards that qualification
• Previous experience with Acturis is highly beneficial

For more information please apply online or contact Daniel Hurley