Personal Lines Insurance Department Manager (Hiring Immediately)

Hoops HR is seeking a Personal Lines Insurance Department Manager on behalf of a leading insurance agency to add to their team!

• Salary: Competitive salary with bonus potential plus full benefits
• Office Location: Plano, TX.
• Work Hours: Monday through Friday 8 AM to 5 PM CST (full-time exempt)
• Job Level: Director of Personal Lines Insurance (management)
• Our Awesome Benefits:
  • Generous Paid-Time Off including 15 PTO/vacation days annually starting, plus 10 paid holidays and 5 paid sick days
  • 401K + employer match
  • Medical, Dental, and Vision Insurance with HSA and FSA options
  • Pet Insurance
  • Fitness Center Discounts
  • Employer-paid life insurance and disability
  • Voluntary benefits (such as critical illness and accident insurance)
  • Travel reimbursement
  • Tuition Reimbursement
  • Employee Referral Program
  • Opportunities for growth and promotion up to leadership level
  • And so much more!

Personal Lines Insurance Department Manager Role Summary:

The Personal Lines Department Manager oversees the supervision of personnel, day to day department operations, improvement of the client service experience and workflows, provides training to new employees, and monitors and troubleshoots issues within the department. The Department Manager has Account Management responsibilities including a book of business, and provides customer service by handling the day-to-day operations of clients' insurance needs.

The Personal Lines Department Manager will report directly to the Agency President, delivering excellent customer service both within the agency and as a contributor to the continuous improvement of processes throughout the Agency.

The Ideal Candidate:

• You are a natural leader who understands the insurance business and possess a strong business acumen
• A strong communicator who knows how to problem solve and manage projects over the finish line; you get things done but with a collaborative, communicative spirit
• You drive from numbers and are able to show the results of your efforts in an analytical way

If this sounds like you, we invite you to keep reading and apply!

Personal Lines Insurance Department Manager Responsibilities:

• Team Leadership & Oversight
  • Manages all Personal Lines (PL) service staff and operations within the profit center
  • Provides overall direction, coordination, and evaluation of the department
  • May directly handle a book of business or service team responsibilities, depending on office size and structure
  • Supervises or delegates duties through Team Leaders, where applicable
  • Ensures staff adherence to organizational policies and applicable laws
  • Handles hiring, training, assigning work, performance reviews, rewards, disciplinary actions, and conflict resolution
• Process & Operations Management
  • Analyzes and organizes office operations and procedures
  • Creates, implements, and maintains efficient workflows and department structures
  • Drives standardization and process improvements to support quality service delivery
  • Promotes and contributes to agency-wide quality improvement initiatives
• Training & Development
  • Administers the training program for new service staff hires, including agency systems, internal procedures, and insurance knowledge
  • Provides ongoing training tailored to employee skill levels through mentoring, group sessions, or classroom settings
  • Assesses staff development needs, establishes goals, and implements improvement plans
  • Provides training and support for new producers building their book of business
• Collaboration & Contribution
  • Actively participates in the Personal Lines operations team to improve customer service, support sales efforts, and refine best practice workflows across the agency
• Staffing & Workload Management
  • Evaluates team workloads and adjusts assignments as needed
  • Maintains coverage during employee leave or high-volume periods by reallocating tasks or assisting directly
• Performance Management
  • Conducts annual performance evaluations for service staff
  • Addresses personnel concerns, resolves internal conflicts, and manages departmental complaints professionally

Personal Lines Insurance Department Manager​ Requirements​:

• 8+ years of experience in Personal Lines and/or Commercial Lines Insurance, with 1-3 years experience independently managing a book at an insurance agency
• Texas Property & Casualty License
• Experience supervising a team, highly preferred
• Experience using Agency Management systems (Applied Epic and EZLynx highly preferred)
• High level of proficiency quoting through Independent Agency’s appointed carriers
• Commit to, utilize, and follow current operating systems and procedures while remaining adaptive/flexible to changing demands of a growing company

EEOC Statement

We are committed to embracing diversity, equity and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members. We are bringing the best people and most diverse talent forward to drive growth, innovate and think bigger!