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- Tasks: Provide exceptional support in a call centre, handling calls and resolving housing-related inquiries.
- Company: Join a respected non-profit organisation dedicated to helping communities in New Orleans.
- Benefits: Enjoy a short-term contract with potential for full-time work and valuable experience.
- Why this job: Make a real impact while developing your communication and problem-solving skills in a supportive environment.
- Qualifications: Strong communication skills and familiarity with housing programs are preferred; call centre experience is a plus.
- Other info: Immediate hiring; perfect for high school and college students looking to gain experience.
The predicted salary is between 28000 - 42000 £ per year.
Job Description
We are looking for a dedicated Customer Service Representative for our client in New Orleans, Louisiana. This short-term contract to full time position offers an exciting opportunity to provide exceptional support in a call center environment for a respected non-profit organization. The ideal candidate will have strong communication skills and the ability to quickly learn housing programs such as Low-Income Tax Credit Housing (LIHTC) and Fair Housing policies.
Responsibilities:
• Handle a high volume of inbound and outbound calls while providing accurate and efficient service.
• Respond to customer inquiries through various channels, including phone and email.
• Resolve issues related to housing programs, including Low Income Tax Credit Housing (LIHTC) and voucher systems.
• Maintain detailed and accurate records of all customer interactions using data entry tools.
• Schedule appointments and follow up with clients to ensure their needs are met.
• Utilize Microsoft Excel and Word for documentation and reporting purposes.
• Provide timely and detail-oriented email correspondence to address customer concerns.
• Ensure compliance with Fair Housing regulations and other applicable policies.
• Work collaboratively with team members to improve service delivery.
• Demonstrate a strong understanding of housing programs and their application to client needs.
• Proven experience in a call center or customer service role.
• Strong communication and problem-solving skills.
• Familiarity with housing programs such as LIHTC and Fair Housing is highly desirable.
• Proficient in Microsoft Excel and Word for data management and reporting.
• Ability to manage multiple tasks while maintaining attention to detail.
• Experience with scheduling appointments and handling email correspondence.
• Demonstrated ability to learn and apply complex information quickly.
• High level of professionalism and customer focus.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. Apply today!
Customer Service Representative (Hiring Immediately) employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with the Low-Income Tax Credit Housing (LIHTC) and Fair Housing policies before your interview. This knowledge will not only help you answer questions confidently but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Practice your communication skills by engaging in mock calls or role-playing scenarios. This will prepare you for the high volume of inbound and outbound calls you'll be handling, showcasing your ability to provide exceptional service.
✨Tip Number 3
Highlight any previous experience in a call centre or customer service role during your discussions. Share specific examples of how you've resolved customer issues effectively, as this will resonate well with the hiring team.
✨Tip Number 4
Demonstrate your proficiency in Microsoft Excel and Word by discussing how you've used these tools in past roles. Being able to articulate your experience with data management and reporting will set you apart from other candidates.
We think you need these skills to ace Customer Service Representative (Hiring Immediately)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description. Understand the key responsibilities and required skills for the Customer Service Representative position, especially regarding housing programs like LIHTC and Fair Housing.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service or call centre roles. Emphasise your communication skills and any familiarity with housing programs, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to learn quickly. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for this role.
How to prepare for a job interview at Rac
✨Know Your Housing Programs
Familiarise yourself with key housing programs like Low-Income Tax Credit Housing (LIHTC) and Fair Housing policies. Being able to discuss these topics confidently will show your potential employer that you are proactive and ready to contribute.
✨Demonstrate Communication Skills
Since strong communication is crucial for this role, practice articulating your thoughts clearly. Consider role-playing common customer service scenarios to showcase your ability to handle inquiries effectively during the interview.
✨Showcase Problem-Solving Abilities
Prepare examples of how you've resolved customer issues in the past. Highlighting your problem-solving skills will demonstrate your capability to manage challenges in a call centre environment.
✨Be Detail-Oriented
Emphasise your attention to detail, especially when discussing your experience with data entry and record-keeping. Mention any specific tools or methods you use to ensure accuracy in your work.
