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For Companies At a Glance
- Tasks: Assist clients and maintain relationships in a dynamic call centre environment.
- Company: Join UWM, a vibrant workplace dedicated to making home ownership dreams come true.
- Benefits: Enjoy paid time off, wellness perks, and discounts on mortgages and local businesses.
- Why this job: Be part of a supportive culture that values diversity and personal growth.
- Qualifications: High school diploma required; strong communication skills and team spirit essential.
- Other info: Immediate hiring with opportunities for training and career development.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Overview
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons you’ll love working here include:
- Paid Time Off (PTO) after just 30 days
- Additional parental and maternity leave benefits after 12 months
- Adoption reimbursement program
- Paid volunteer hours
- Paid training and career development
- Medical, dental, vision and life insurance
- 401k with employer match
- Mortgage discount and area business discounts
- Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
- Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
- Gourmet cafeteria featuring homemade breakfast and lunch
- Convenience store featuring healthy grab-and-go snacks
- In-house Starbucks and Dunkin
- Indoor/outdoor café with Wi-Fi
#ZR
Responsibilities
- Use initiative and make frequent and continuing use of independent judgment in obtaining and giving information
- Establish and maintain cooperative relationships with our internal and external clients
- Learn and apply a wide variety of information about clients, organization and services in a complex multi-functioned operation
- Perform effectively under continuing pressure and with frequent interruption
Qualifications
Must Have Qualifications:
- High school diploma or equivalent
- Vibrant personality and a desire to be a team player
- Strong written and verbal communication skills
- Must be comfortable in a high volume call center environment (700-900 calls per day)
- Comfortable working on multiple computer screens and software systems in a fast-paced environment
Nice to Have Qualifications:
- 1-2 years of high level reception OR call center experience
Welcome Associate (Hiring Immediately) employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome Associate (Hiring Immediately)
✨Tip Number 1
Show your vibrant personality during the interview. Since the role of a Welcome Associate is all about client interaction, demonstrating your enthusiasm and friendliness can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with UWM's values and culture. Understanding their commitment to people as their greatest asset will help you align your responses and show that you're a great fit for their team.
✨Tip Number 3
Prepare to discuss your experience in high-volume call environments. Be ready to share specific examples of how you've handled pressure and maintained excellent service, as this is crucial for the role.
✨Tip Number 4
Practice your communication skills. Since strong written and verbal communication is essential, consider doing mock interviews or role-playing scenarios to enhance your ability to convey information clearly and effectively.
We think you need these skills to ace Welcome Associate (Hiring Immediately)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Welcome Associate position. Understand the responsibilities and qualifications required, and think about how your skills align with what they are looking for.
Tailor Your CV: Customise your CV to highlight relevant experience, especially any previous roles in reception or call centres. Emphasise your strong communication skills and ability to work under pressure, as these are key for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your vibrant personality and desire to be a team player. Use specific examples from your past experiences to demonstrate how you can contribute to their team and align with their values.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role that involves client interaction.
How to prepare for a job interview at Rac
✨Show Your Vibrant Personality
As a Welcome Associate, your personality is key! Be sure to let your enthusiasm and energy shine through during the interview. Share examples of how you've positively interacted with clients or colleagues in the past.
✨Demonstrate Communication Skills
Strong written and verbal communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. Consider preparing a few scenarios where you successfully resolved client issues or communicated effectively under pressure.
✨Familiarise Yourself with the Company Culture
Understanding the company's values and culture can give you an edge. Research UWM's pillars and be ready to discuss how you align with their commitment to treating people as their greatest asset.
✨Prepare for a Fast-Paced Environment
Since the role involves handling a high volume of calls, be prepared to discuss your experience in similar environments. Highlight your ability to multitask and stay organised while managing multiple computer screens and software systems.
