At a Glance
- Tasks: Lead teller operations, ensuring top-notch customer service and compliance.
- Company: Wells Fargo is a global leader in financial services, committed to innovation and community empowerment.
- Benefits: Enjoy competitive pay, robust benefits, and a supportive work-life balance.
- Why this job: Join a top-ranked employer and grow your career while making a real impact.
- Qualifications: 2+ years of customer service experience and 1+ year in leadership required.
- Other info: This role includes customer interaction and requires compliance with banking regulations.
Job Description
Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces "to grow your career" in the U.S. Join us!
About this role:
Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network as part of the Consumer, Small & Business Banking division. Learn more about the career areas and business divisions at wellsfargojobs.com.
In this role you will:
- Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions
- Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools
- Perform operational and customer support tasks
- Provide excellent customer service, engage customers in conversations, and build relationships with them
- Manage the schedule and the daily operations of the teller line
- Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management
- Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures
- Support customers and employees in resolving or escalating concerns or complaints
- Collaborate and consult with branch employees, colleagues, and mid-level managers
- Interact directly with customers
- Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives
- Manage allocation of people and financial resources for branch operations
- Mentor and guide talent development of direct reports and assist in hiring talent
- This LO position has customer contact and job duties which may include needs assessing and referring those customers interested in a dwelling secured product to a SAFE team member. This position includes assisting customers without taking an application and without offering or negotiating terms of a dwelling secured transaction. Individuals in a LO position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below
Required Qualifications:
- 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 1+ years of Leadership experience
Desired Qualifications:
- Leadership skills including the ability to build, develop, and motivate a diverse work team
- Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
- Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment
- Ability to educate and connect customers to technology and share the value of mobile banking options
- Ability to interact with integrity and professionalism with customers and employees
- Knowledge and understanding of laws and regulations pertaining to the banking industry
- Knowledge and understanding of retail compliance controls, risk management, and loss prevention
- Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills
- Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting
- Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
- Cash handling experience
Job Expectations:
- Ability to work a schedule that may include most Saturdays
- Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness, and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness. However, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary
- This position is not eligible for Visa sponsorship
Compensation: 18.00 – 24.90 USD Hourly
Location: 1801 ROCK PRAIRIE RD COLLEGE STATION, TX 77845
Posting End Date:
11 Jul 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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Branch Operations Associate Manager College Station Rock Prairie (Hiring Immediately) employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Operations Associate Manager College Station Rock Prairie (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with Wells Fargo's values and mission. Understanding their commitment to community and customer service will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be prepared to discuss specific examples of how you've motivated and developed a team, as this is crucial for the Branch Operations Associate Manager position.
✨Tip Number 3
Brush up on your knowledge of banking regulations and compliance. Being able to demonstrate your understanding of these areas will set you apart, especially since the role involves managing risk and ensuring compliance.
✨Tip Number 4
Prepare to discuss your customer service philosophy. Think about how you can provide exceptional service and resolve complex issues, as this is a key aspect of the role and will resonate well with the interviewers.
We think you need these skills to ace Branch Operations Associate Manager College Station Rock Prairie (Hiring Immediately)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Branch Operations Associate Manager position. Understand the key responsibilities and required qualifications so you can tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the job requirements. Emphasise your leadership skills, customer service experience, and any specific knowledge of banking regulations or compliance.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are a great fit for the role. Use specific examples from your past experiences to demonstrate your ability to lead teams and enhance customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Rac
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Branch Operations Associate Manager. Familiarise yourself with the key tasks such as supervising teller functions, providing exceptional customer service, and managing daily operations.
✨Showcase Leadership Skills
Since this role involves leading a diverse team, be prepared to discuss your leadership experience. Share specific examples of how you've motivated and developed team members in previous roles, and how you plan to do the same at Wells Fargo.
✨Demonstrate Customer Service Excellence
Wells Fargo places a strong emphasis on customer service. Be ready to provide examples of how you've successfully resolved complex customer issues in the past, and how you would apply those skills in this new role.
✨Familiarise Yourself with Compliance and Regulations
Understanding the banking industry's laws and regulations is crucial for this position. Brush up on relevant compliance controls and risk management practices, and be prepared to discuss how you would ensure adherence to these standards in your daily operations.