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For Companies At a Glance
- Tasks: Drive and operate tow trucks, providing roadside assistance and exceptional customer service.
- Company: Join AAA, a trusted name in roadside assistance with a commitment to member satisfaction.
- Benefits: Enjoy great pay, 401k matching, medical benefits, paid time off, and tuition reimbursement.
- Why this job: Be part of a collaborative team that values your contributions and offers growth opportunities.
- Qualifications: Valid driver's license, customer service experience, and automotive knowledge preferred.
- Other info: Work outdoors in various conditions, with potential earnings up to $1,400 monthly in incentives.
Job Description
Why Work For Us?
- Great Pay – opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
- 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
- Benefits – Medical, Dental, Vision, wellness program and more!
- Paid Holidays
- Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
- Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement Program
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Summary
Driving and operating of a specific service vehicle (tow trucks, battery service vehicles/light service vehicles), and operating towing equipment for AAA members and for commercial purposes. Performing simple diagnostics/troubleshooting on vehicles. Providing an outstanding customer service experience.
Essential Functions
• Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
• On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
• Leverages sales skills for offering products and services from AAA to member during service interaction
• Utilizing on-board computer, radio communications, and mapping systems
• Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Knowledge/Skills/Abilities
• Clear and proficient verbal and written communication even under pressure
• Common knowledge of vehicle components and the common reasons for vehicle failure
• Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
• Ability to drive a manual/automatic shift vehicle
Education & Experience/Licenses & Certification/ Requirements
• Must possess a valid driver’s license with a safe driving record
• Two (2) years of experience in a customer contact role
• Education & Training. I.E.: AAA Compliance Training, RPST, TSAAC, Lock-out, PSP, Battery Service Training
• Vocational technical automotive training/certification or equivalent experience- Preferred
• ASE (Automotive Service Excellence) Certification- Preferred
Work Environment/Physical Requirements
• Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.
#ERS
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$27.50 hourly pay with potential to make up to an additional $1,400 per month with quality and productivity incentives
Tow Driver Operator (Hiring Immediately) employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tow Driver Operator (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with the specific types of service vehicles you'll be operating, such as tow trucks and battery service vehicles. Understanding their functions and common issues will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your customer service skills by engaging with people in various settings. Being able to establish rapport quickly is crucial for this role, so consider role-playing scenarios where you might need to solve problems or provide assistance.
✨Tip Number 3
Brush up on your communication skills, especially under pressure. You may face challenging situations while assisting customers, so being able to communicate clearly and effectively will set you apart from other candidates.
✨Tip Number 4
If you have any relevant certifications, such as ASE Certification or vocational training, be ready to discuss how they apply to the job. Highlighting your qualifications can give you an edge over other applicants.
We think you need these skills to ace Tow Driver Operator (Hiring Immediately)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and any automotive training or certifications you have. Emphasise skills like problem-solving and communication, which are crucial for this role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention specific experiences where you've successfully resolved issues or built rapport with customers, as this is key for the Tow Driver Operator position.
Highlight Relevant Skills: In your application, clearly outline your driving experience, especially with manual and automatic vehicles. Include any knowledge of vehicle components and troubleshooting skills, as these are essential for the job.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for this role.
How to prepare for a job interview at Rac
✨Showcase Your Customer Service Skills
Since this role heavily involves interacting with customers, be prepared to share examples of how you've provided excellent service in the past. Highlight any experiences where you built rapport or solved problems for customers.
✨Demonstrate Your Technical Knowledge
Familiarise yourself with common vehicle issues and basic troubleshooting techniques. Be ready to discuss your understanding of vehicle components and how you would handle specific scenarios that may arise on the job.
✨Emphasise Safety Awareness
Safety is paramount in this role. Prepare to discuss how you assess safety issues and respond appropriately. Share any relevant experiences where you prioritised safety in a challenging situation.
✨Prepare for Practical Scenarios
You might be asked to demonstrate your driving skills or problem-solving abilities during the interview. Practise driving a manual and automatic vehicle if you can, and think through how you would approach various service calls.
