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- Tasks: Join our team as an IT Apprentice, supporting end-user services and troubleshooting IT issues.
- Company: AVEVA is a global leader in industrial software, trusted by top companies worldwide.
- Benefits: Enjoy flexible benefits, 28 days annual leave, private medical insurance, and education assistance.
- Why this job: Gain hands-on IT experience in a dynamic environment while contributing to impactful projects.
- Qualifications: Basic understanding of computer systems, strong problem-solving skills, and a willingness to learn.
- Other info: We value diversity and provide support for applicants with disabilities throughout the hiring process.
AVEVA is creating software trusted by over 90% of leading industrial companies.
We are looking for a motivated and detail-oriented IT Apprentice to join our team. IT Apprentice will support the End User Services team by assisting in the areas from end user services, desktop support and customer support.
This role provides an opportunity to gain hands-on experience and foundational skills within IT services like Hardware and Software Troubleshooting, Desktop support, offering valuable exposure to real-world IT environments.
The role
- Assist with hardware and software installation, configuration, and troubleshooting.
- Onboarding and Offboarding of employees from IT Support standpoint.
- Support end-users with IT-related issues, both onsite and remotely.
- Help maintain IT documentation and asset inventory.
- Participate in system upgrades, testing, and deployment.
- Basic network troubleshooting.
- Audio Visuals: Supporting MS Teams based meeting and conference rooms.
- Research and suggest improvements in IT processes.
Required skills
- Basic understanding of computer systems, mobile devices, and networking.
- Familiarity with Windows and/or Mac OS environments.
- Strong problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Willingness to learn and adapt in a fast-paced environment.
UK Benefits include:
Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.
It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.
Hiring process
Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.
About AVEVA
AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.
AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
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IT End User Services Apprentice employer: AVEVA Denmark
Contact Detail:
AVEVA Denmark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT End User Services Apprentice
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as Windows and Mac OS environments. This will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Practice your problem-solving skills by working on common IT issues or troubleshooting scenarios. You can find online resources or forums where you can engage with real-world problems, which will prepare you for the types of challenges you might face in the role.
✨Tip Number 3
Network with current or former employees of AVEVA through platforms like LinkedIn. They can provide insights into the company culture and the specifics of the IT End User Services team, which can be invaluable during your application process.
✨Tip Number 4
Demonstrate your willingness to learn by researching recent trends in IT services and support. Being able to discuss these topics during your interview will highlight your enthusiasm and commitment to growing within the field.
We think you need these skills to ace IT End User Services Apprentice
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customise your cover letter for the IT End User Services Apprentice position. Highlight your relevant skills, such as problem-solving and communication abilities, and express your enthusiasm for learning in a fast-paced environment.
Showcase Relevant Experience: In your CV, emphasise any previous experience or projects related to IT support, hardware/software troubleshooting, or customer service. Even if it's informal or volunteer work, it can demonstrate your capability and willingness to learn.
Highlight Technical Skills: Clearly list your technical skills, especially your familiarity with Windows and/or Mac OS environments. Mention any specific software or tools you have used, as this will show your readiness for the role.
Proofread Your Application: Before submitting, carefully proofread your cover letter and CV for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for an IT role.
How to prepare for a job interview at AVEVA Denmark
✨Show Your Enthusiasm for IT
Make sure to express your genuine interest in IT and technology during the interview. Talk about any personal projects or experiences you've had with hardware and software, as this will demonstrate your passion and eagerness to learn.
✨Prepare for Technical Questions
Since the role involves troubleshooting and support, be ready to answer technical questions related to computer systems, mobile devices, and networking. Brush up on basic concepts and be prepared to discuss how you would approach common IT issues.
✨Highlight Your Problem-Solving Skills
During the interview, share examples of how you've successfully solved problems in the past, whether in a school project or a previous job. This will showcase your ability to think critically and adapt in a fast-paced environment.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask the interviewer about the team, the company culture, or the specific responsibilities of the role. This shows that you're engaged and interested in the position, and it can help you determine if it's the right fit for you.
