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For Companies At a Glance
- Tasks: Engage with customers via phone, solving their queries and ensuring satisfaction.
- Company: Join a dynamic team in Louisville, supporting customers during peak business season.
- Benefits: Enjoy flexible start times, competitive pay, and comprehensive benefits including health insurance and 401K.
- Why this job: Perfect for those who love communication and want to make a real impact in customer service.
- Qualifications: Previous call centre experience is preferred, but fast-paced office experience is also welcome.
- Other info: Immediate hiring for a 6-month contract with training provided.
Job Description
LHH is supporting out client in their search for Customer Service Coordinator to join their team for a 6 month contract. This position will be supporting the company during their business season and will be working onsite on the east side of Louisville. The ideal candidate loves talking to people and proactively solving issues. You will be supporting incoming calls and assisting customers with their needs. Our client will offer training for the first weeks on a 8:30AM- 5PM schedule and then beyond that, there is options for a 9AM, 10AM or 11:30AM start time for an 8 hour shift moving forward.
Responsibilities
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Communicate with customers via phone to support their renewal
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Provide knowledgeable answers to questions about product, pricing and availability
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Work with internal departments to meet customer's needs
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Data entry in various platforms
Qualifications
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At least 1 of relevant call center work experience preferred. They are also open to someone with other fast paced office experience.
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Excellent phone etiquette and excellent verbal, written, and interpersonal skills
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Ability to multi-task, organize, and prioritize work
Pay Details: $17.00 per hour
Search managed by: Jessica Robbins
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Customer Service Coordinator (Hiring Immediately) employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with common customer service scenarios and solutions. This will help you demonstrate your problem-solving skills during the interview, showing that you're proactive and ready to assist customers effectively.
✨Tip Number 2
Practice your phone etiquette by role-playing with a friend or family member. This will help you feel more comfortable and confident when communicating with customers, which is crucial for this role.
✨Tip Number 3
Research the company and its products thoroughly. Being knowledgeable about what they offer will allow you to answer questions confidently and show your genuine interest in the position.
✨Tip Number 4
Prepare examples from your past experiences that highlight your ability to multi-task and prioritise work. This will help you illustrate your organisational skills, which are essential for a Customer Service Coordinator.
We think you need these skills to ace Customer Service Coordinator (Hiring Immediately)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any call centre or fast-paced office roles. Emphasise your communication skills and ability to solve problems, as these are key for the Customer Service Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in the past. This will help you stand out to the hiring team.
Highlight Relevant Skills: In your application, clearly outline your excellent phone etiquette, verbal and written communication skills, and your ability to multi-task. These are crucial for the role and should be evident in your application.
Proofread Your Application: Before submitting, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, as well as ensuring that all information is accurate and up-to-date. A polished application reflects your attention to detail.
How to prepare for a job interview at Rac
✨Show Your People Skills
As a Customer Service Coordinator, you'll be talking to people all day. Make sure to highlight your communication skills and any experience you have in resolving customer issues. Be ready to share examples of how you've successfully handled difficult situations in the past.
✨Know the Company and Its Products
Before the interview, do some research on the company and its offerings. Understanding their products, pricing, and services will help you answer questions confidently and show that you're genuinely interested in the role.
✨Demonstrate Your Multi-tasking Ability
This role requires juggling multiple tasks at once. Prepare to discuss how you manage your time and prioritise tasks effectively. You might even want to share a specific example of a busy day where you successfully handled various responsibilities.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions that show your interest in the role and the company. Inquire about the team dynamics, training processes, or what success looks like in this position. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
