Customer Service Representative
Customer Service Representative

Customer Service Representative

West Bromwich Full-Time 20400 - 30600 ÂŁ / year (est.) No home office possible
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At a Glance

  • Tasks: Engage with customers, build relationships, and drive sales in your local territory.
  • Company: Join Bestway Retail, the UK's largest independent food and drink wholesaler since 1976.
  • Benefits: Earn a competitive salary, enjoy 30 days holiday, and access exclusive employee discounts.
  • Why this job: Kickstart your sales career with professional training and represent top global brands.
  • Qualifications: Must have a full UK driving licence and excellent communication skills.
  • Other info: This is an entry-level, full-time role with opportunities for growth.

The predicted salary is between 20400 - 30600 ÂŁ per year.

Join to apply for the Customer Service Representative role at Bestway Retail

1 week ago Be among the first 25 applicants

Join to apply for the Customer Service Representative role at Bestway Retail

We are looking for people who want to further their career by joining our industry leading and award winning Bestway team!

About our Benefits:

  • ÂŁ25,501 per annum basic salary with the average employee earning ÂŁ35,000 OTE
  • 3-week in depth and professional training programme
  • Earn from 1st ÂŁ with an uncapped “sell more earn more” commission structure
  • 30 days holiday including bank holidays
  • Company pension
  • Life Assurance
  • Company uniform
  • Depot membership card that can be used across all sites for wholesale priced goods
  • Employee discount scheme – instant reloadable vouchers, reloadable cards, and cashback at 100’s of retailers

About the Role:

Our 3-week in depth and professional training programme will give you all the skills, knowledge, and confidence you will need to succeed. You could soon find yourself following set journey schedules and making planned and unscheduled sales visits to retailers, delivering unrivalled service to your customers.

You will be allocated your own local territory a tablet and phone, enjoying the freedom to drive your own success, you’ll take your career in sales to the next level with the UK’s largest independent food and drinks wholesale group. Letting your customer service skills shine, you’ll build strong relationships to understand and meet your customer’s individual needs.

You will be representing some of the biggest global FMCG brands, including KP, Cadbury’s (Mondelez), McVitie’s, Mars, Tayto, Kellogg’s, Nestle, Britvic, Fox’s, Wrigley’s, Ferrero, Seabrooks, Haribo, Coca Cola, Barratt’s, Chupa Chups, Fruittella, Mentos, Swizzels, vape, Kettle, Burtons, Lucozade, Bebeto, Nestle Waters, Juicy Drop, Hershey’s, Werther’s, Lindt and many, many more. Your customers will look forward to your regular and reliable visit.

About You:

  • Full manual UK driving licence
  • Excellent communication skills
  • Self-Motivated team player
  • Have a can do attitude
  • Passionate about building customer relationships

About Us:

Bestway Vans Direct is part of Bestway Wholesale, established in 1976, Bestway Wholesale has grown to become the UK’s largest independent food and drink wholesaler, we also operate in Banking, Cement and Health Care Sectors with UBL Bank, Bestway Cement and Well Pharmacy.

What next?

If you are looking to launch, or grow, an exciting career in sales, join the Bestway family and take our great proposition to retailers in your community, please apply now!

Job Type: Full-time

Licence/Certification:

  • Driving Licence (required)

Work authorisation:

  • United Kingdom (required)

Work Location: On the road

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Other

  • Industries

    Retail

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Customer Service Representative employer: Bestway Retail

At Bestway Retail, we pride ourselves on being an industry leader that values employee growth and development. With a competitive salary, comprehensive training programme, and a supportive work culture, our team members enjoy the freedom to excel in their roles while building strong relationships with customers. Join us in a rewarding career where your contributions are recognised and you can make a real impact in your local community.
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Contact Detail:

Bestway Retail Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Service Representative

✨Tip Number 1

Familiarise yourself with the brands you'll be representing, like Cadbury's and Coca Cola. Understanding their products and values will help you connect better with customers and demonstrate your enthusiasm during interviews.

✨Tip Number 2

Highlight your communication skills by preparing examples of how you've successfully built relationships in previous roles. This will show that you're not just a team player but also someone who can engage effectively with customers.

✨Tip Number 3

Since this role involves driving, ensure your driving licence is up to date and consider mentioning any relevant experience you have with managing a territory or route. This will demonstrate your readiness for the responsibilities of the job.

✨Tip Number 4

Research Bestway Wholesale and its history to show your genuine interest in the company. Being knowledgeable about their operations and values can set you apart from other candidates during the interview process.

We think you need these skills to ace Customer Service Representative

Excellent Communication Skills
Customer Relationship Management
Self-Motivation
Team Collaboration
Sales Techniques
Problem-Solving Skills
Time Management
Adaptability
Driving Licence
Attention to Detail
Negotiation Skills
Product Knowledge
Conflict Resolution
Organisational Skills

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Representative role. Emphasise your communication skills, customer relationship building, and any sales experience you have.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your motivation to join Bestway Retail. Mention specific examples of how you've successfully built relationships with customers in the past.

Highlight Relevant Qualifications: If you have a full manual UK driving licence, make sure to mention it prominently. Also, include any certifications or training related to customer service or sales that could set you apart from other candidates.

Show Enthusiasm: In your application, express your excitement about the opportunity to work with Bestway Retail. Highlight your eagerness to learn and grow within the company, especially regarding their training programme and career advancement opportunities.

How to prepare for a job interview at Bestway Retail

✨Know the Company

Before your interview, take some time to research Bestway Retail. Understand their values, mission, and the products they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.

✨Showcase Your Communication Skills

As a Customer Service Representative, excellent communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively communicated with customers or resolved issues.

✨Demonstrate Your Relationship-Building Skills

Highlight your ability to build strong relationships with customers. Share specific examples of how you've successfully engaged with clients in previous roles, as this is crucial for the position at Bestway Retail.

✨Prepare Questions

At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the role, training programme, or company culture. This shows your enthusiasm and helps you determine if it's the right fit for you.

Customer Service Representative
Bestway Retail
Location: West Bromwich
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  • Customer Service Representative

    West Bromwich
    Full-Time
    20400 - 30600 ÂŁ / year (est.)
  • B

    Bestway Retail

    1000+
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