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- Tasks: Join us as a Print Technician, solving print issues and supporting devices daily.
- Company: Compunnel Inc. is a top staffing provider, serving Fortune 500 companies globally since 1994.
- Benefits: Enjoy flexible work options, training opportunities, and a diverse workplace culture.
- Why this job: Make an impact by helping clients with their printing needs while developing your technical skills.
- Qualifications: High school diploma required; 1-2 years of customer support experience preferred.
- Other info: Immediate hiring for motivated individuals ready to learn and grow in a dynamic environment.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
- Client Relationship Management:
- Serve as the primary customer contact for onsite equipment support and service.
- Coordinate Move/Add/Change (MAC) processes as requested by the client.
- Provide on-going end-user training on printing equipment and software functionality.
- Service Delivery & Technical Support:
- Perform basic device cleaning and replace operator-accessible parts and consumables.
- Conduct break-fix activities (comprising approximately 70% of the role).
- Download and install printer drivers and map devices to end-user PCs.
- Perform basic diagnosis of printer and multifunctional device issues.
- Configure network settings such as IP addresses, scanning templates, and user access levels.
- Monitor and apply necessary software patches and updates.
- Provide support for non-Client devices as needed.
- Escalate advanced network or device issues to appropriate IT resources.
- Coordinate removal or delivery of new devices.
- Assist with remote monitoring, troubleshooting, and solve device issues via Client tools.
- Maintain accurate service call records using Client systems.
- Manage onsite consumables using the DOS calculator.
- Collect and report device meter readings for billing purposes.
- Track activity and assets using internal systems (e.g., PM4).
- Maintain an onsite inventory of operator-replaceable parts.
- High school diploma or equivalent.
- 1–2 years of experience resolving printing equipment issues and providing customer support.
- Ability to lift and move up to 50 pounds.
- Strong communication and customer service skills.
- Ability to read, write, and follow instructions in English.
- Capable of multitasking and working independently with minimal supervision.
- Basic understanding of IP configuration, device setup, and print networking.
- Familiarity with basic problem-solving and diagnostic procedures for printing equipment.
- Competent in physical and remote device management.
- Previous experience working with Client or similar enterprise print solutions.
- Knowledge of Client -specific tools and web-based service applications.
- Experience with service call tracking systems and remote device management tools.
- Basic knowledge of print infrastructure or IT service desk support.
- Client training certifications (if applicable).
- OEM-specific certifications for printers or multifunctional devices (preferred but not required).
Education: High School
Company Description
We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.
Company Description
Print Technician (Hiring Immediately) employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Print Technician (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with common print equipment issues and their solutions. Being able to discuss specific troubleshooting techniques during your interview will demonstrate your hands-on experience and problem-solving skills.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves direct interaction with clients, showcasing your ability to manage relationships and communicate effectively can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with inventory management and service call tracking systems. Highlighting your familiarity with these processes will show that you understand the operational side of the Print Technician role.
✨Tip Number 4
If you have any relevant certifications or training, be sure to mention them. Even if they are not required, they can enhance your credibility and demonstrate your commitment to the field.
We think you need these skills to ace Print Technician (Hiring Immediately)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in troubleshooting print equipment and customer support. Use specific examples that demonstrate your skills in managing client relationships and resolving technical issues.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Print Technician role. Mention your experience with print devices and your ability to provide excellent service. Be sure to align your skills with the key responsibilities outlined in the job description.
Showcase Technical Skills: Clearly outline your technical skills related to print networking, device setup, and basic problem-solving. If you have experience with specific tools or software mentioned in the job description, be sure to include that as well.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and clearly presented.
How to prepare for a job interview at Rac
✨Know Your Equipment
Familiarise yourself with the types of printing equipment you'll be working with. Understand common issues and troubleshooting techniques, as this will help you demonstrate your technical knowledge during the interview.
✨Showcase Customer Service Skills
Since this role involves client relationship management, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you resolved issues or provided training to clients.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you've approached diagnosing and fixing print-related problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the types of devices you'll be supporting or the team dynamics, which can also give you a better understanding of the work environment.
