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For Companies At a Glance
- Tasks: Provide top-notch support for hardware and software in a hybrid work environment.
- Company: Join a dynamic IT team in Boston, focused on collaboration and growth.
- Benefits: Enjoy a contract-to-permanent role with opportunities for professional development.
- Why this job: Be part of a supportive culture that values user satisfaction and teamwork.
- Qualifications: An associate degree or equivalent experience in IT; 5 years of desktop support preferred.
- Other info: Ideal for tech-savvy individuals who thrive in fast-paced settings.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Responsibilities:
• Deliver prompt and effective support for hardware and software issues in a hybrid work setting.
• Act as a second-level escalation point for IT Help Desk matters, ensuring compliance and user satisfaction.
• Image, configure, and deploy systems, install pre-approved software, and conduct routine maintenance.
• Collaborate with internal IT teams and external vendors to troubleshoot complex technical issues.
• Maintain accurate records of asset inventory and incident resolutions using standard tools.
• Support onboarding and offboarding processes, as well as device lifecycle management.
• Ensure timely follow-up and resolution of service tickets and requests.
• Troubleshoot and maintain laptops, desktops, docking stations, and printers.
• Assist users with wireless connectivity and mobile device support for Windows, Mac, and Apple iOS platforms.
• Set up and maintain audio visual equipment and conference rooms, ensuring smooth operations.• Associate degree or equivalent work experience in IT; certifications such as CompTIA A+ or Microsoft MD-100/MD-101 are preferred.
• Minimum of 5 years of hands-on experience in desktop support within a detail-oriented setting.
• Proficiency with Windows operating systems, Microsoft 365 applications, and remote support tools.
• Familiarity with law firm software, workflows, and platforms like iManage and ServiceNow is advantageous.
• Expertise in troubleshooting mobile devices, imaging technologies, and endpoint management tools.
• Strong client service skills with a proactive approach to resolving technical issues.
• Excellent verbal and written communication abilities, with a focus on delivering user-centric solutions.
• Ability to manage tasks effectively in a fast-paced environment while maintaining attention to detail.
Desktop Support Analyst (Hiring Immediately) employer: Rac
Contact Detail:
Rac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Analyst (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as iManage and ServiceNow. Having a solid understanding of these platforms will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight your experience in a hybrid work environment during any discussions or interviews. Share examples of how you've successfully supported users remotely and on-site, as this is crucial for the Desktop Support Analyst position.
✨Tip Number 3
Prepare to discuss your troubleshooting strategies and how you approach complex technical issues. Being able to articulate your problem-solving process will show that you're proactive and capable of handling the responsibilities of the role.
✨Tip Number 4
Network with current or former employees of StudySmarter or similar companies. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Desktop Support Analyst (Hiring Immediately)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support, particularly any roles where you've provided hardware and software support. Emphasise your familiarity with Windows operating systems and Microsoft 365 applications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your client service skills and proactive approach to resolving technical issues. Mention specific examples of how you've successfully handled complex technical problems in the past.
Highlight Relevant Certifications: If you have certifications like CompTIA A+ or Microsoft MD-100/MD-101, be sure to include them prominently in your application. This can set you apart from other candidates.
Showcase Communication Skills: Since excellent verbal and written communication abilities are crucial for this role, consider including a brief section in your CV or cover letter that demonstrates your ability to deliver user-centric solutions effectively.
How to prepare for a job interview at Rac
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with desktop support, particularly with Windows operating systems and Microsoft 365 applications. Highlight specific examples of how you've resolved hardware and software issues in previous roles.
✨Demonstrate Problem-Solving Abilities
Expect to face scenario-based questions that assess your troubleshooting skills. Practice articulating your thought process when diagnosing and resolving technical problems, especially in a hybrid work environment.
✨Emphasise Client Service Skills
Since strong client service skills are crucial for this role, prepare to share instances where you went above and beyond to assist users. Show how your proactive approach led to improved user satisfaction.
✨Familiarise Yourself with Relevant Tools
Research tools like iManage and ServiceNow, as familiarity with these platforms can set you apart. Be ready to discuss any experience you have with asset inventory management and incident resolution tools.
